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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9046 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 9,046 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on a sale. Very worth the buck. And I was able to download all my favorite mk games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth I love it I can take it anywhere just connected to WiFi and you good to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BUY A REAL CONSOLE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s laggy does support games that well it’s ok better to buy a big console and not waste time with this one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works great and plays games on every platform! I use steam, Xbox, and gog as my primary platforms I buy PC games on. They all work with no problems! If you're trying to save battery, you can also stream on the Xbox app. It's super cool!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good for portable pc gaming

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this but it’s not something anyone needs. Works well in its use case and I’m happy with it. Looking forward to the x and all future improvements.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    ROG Ally FTW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeds my expectations for a handheld. I game on the go a lot, even in the living room on the couch or on vacations in the hotels. Definitely worth the price if you're gonna use it for its intended purpose. I bought the matching earbuds, too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Amazing but has its kinks that need ironing out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun to play casual games. Currently has issues with the SD card but I’m sure they will eventually fix that. Sticks are bad, like really bad. So bad I’m gonna start carrying a wireless remote just to avoid using them. Other than that, runs games great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Buy it or the upgraded one

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Window is the way to go for handheld IMO. This is a major leap for gamers and i would reccomend to any on the go gamer. Battery life could be better but buy the upgraded black one for that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Way more than a Xbox gamepad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing keeps impressing me. First, yes it plays games. It plays Starfirld with zero issues. Forza like a champ. What I didn't realize fully is that this is a full on computer too. Attach it toa docking station and it is like a laptop . Well worth the pricetag.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Kinda worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part this is a great handheld gaming device, bought it to play Starfield since my SteamDeck couldn’t play it well. Plays games well and great quality. The reason for 3 stars is the build quality and functionality of the buttons and triggers. Playing driving games or driving in games is difficult the triggers are bad I have to press so hard on the triggers to go full speed since it’s not registering. My A button has gotten stuck down a few times I’ve had to wiggle it free. Other than the issues the system works great.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
      Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018106-0209) for us to better assi
      Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! This far exceeded my expectations. Better than the rest.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely blown out of the water by the performance of this little machine. Couldnt be happier with my purchase. I was skeptical about getting it because i've had the steam deck and it was just ok. But after getting the ally everything has been playable on-the-go or even just relaxing on the couch.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Can’t beat it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I’ve made. The power of a gaming desktop, in a portable handheld. I can easily take on trips and put down if the toddler needs me. Plug it into a dock and you’ve got a legit gaming PC.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews and first-hand accounts of the ROG Ally having issues with the SD Card reader, and purchasing/returning two open-box handhelds that has that I decided to buy it again once it went on sale. Been playing on it for a couple of hours a week and compared to before, the updates have helped with the overheating and keeping the SD card reader from burning out. I like the ergonomics of it and smaller size than the Steam Deck. I'll update this if anything pops up in long-term usage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect BUT.........

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro's: plays MOST AAA games, great screen, windows, can play anywhere I go. con's: BATTERY LIFE SUCKS, will be mostly playing plugged up most of the time. a lot of bloat apps that you need to delete. AND NOT for those who don't understand clocking

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Been great so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying the Ally so far! Just got it setup as my main gaming device. Still figuring out all its capabilities, but it’s possibilities are pretty impressive! I would recommend this for others that aren’t afraid of windows and who are looking for a great handheld gaming option to play everything from AAA titles to emulation.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    False advertising 70%

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tha console is not what they promoted .. huge disappointment … steam deck is way better with battery. Graphics is 2% better with rog ally… physically it look very beautiful…the performance is not that good

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Good,

      We are sorry to hear that you did not received what was advertised. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2306018106-0046 ) for us to better assist you.
      Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Built with quality in mind

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked this unit so much I bought another two of them. Great build quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming device on the go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it comes with four months subscription to xbox cloud gaming which allows you to play so many games for free and without the need to download them with very stable 60-120fps demand on the game, and 120 refresh rate screen what makes it the best device ever

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld gaming console…never leave home without it

    I would recommend this to a friend