Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 9,063 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelente

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth I love it I can take it anywhere just connected to WiFi and you good to go

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great vacation pc

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for the traveling gamer, pairs well with the rog brick doc

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Perfect portable console

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most excellent and well built portable pc gaming console to date, this little beast can run almost every game that has compatible drivers at it and it can run controller friendly games with ease I purchased the 512gb z1 extreme version and I have been addicted ever since the first day

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun powerful Handheld for advanced users

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my Ally and took my time to set it up. It is a powerul device and i connected the 6850 XG Mobile - WOW - this is a powerful machine and exceeds the PS5 and XBOX Series X. There are a lot of updates to complete so patience is important. Once it is fully updated the experience is great. This replaced all my consoles

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You will need a warranty

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son with complete knowledge of some of the build quality issues around heat. This is his first gaming handheld so I made sure I got the extra warranty. Overall it’s not a bad handheld, good price, plays all types of games (low to mid settings), the battery life could be improved. I ended up returning it after the sad card reader burned out and the battery died. It stopped turned on about 8 weeks after I bought it. I ended up using the money to get one of the Xbox ally

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PhillipH,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the issues you encountered with the SD card reader, battery performance, and overall reliability, and we regret that this led to your decision to return the device. We understand how important it is for a gaming handheld to deliver consistent performance, especially for a first‑time user, and we regret the inconvenience caused.

      Your feedback regarding build quality, heat management, and long‑term stability is very important to us, and we will ensure it is passed along to our product development team for further evaluation.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0304" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    very good i love it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it also get the Anker - PowerCore III Elite 25600 that is a must with this because this thing is a champ i use this more than i use my steam deck now because you can use it as a computer since it comes with full windows 11 so i can use it for work related stuff

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth It

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My unit had no problems except for the static noise issue. Software experience was rough at lunch but has been slowly improving. Takes quite a while to set up and get used to it , but its worth it for someone who wants to play PC games on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of the best handhelds

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is an absolutely amazing handheld for gaming can run all the AAA games well if you don’t know how to work windows it can be a little tough but doesn’t take long to get use to is definitely worth the money especially if you don’t have the time to put in on your console or desktop

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely Love It!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. I have not found a game that it can not run yet. Runs Genshin Impact wonderfully and Payday is a joy to play as well as Binding of Isaac and many others. Well worth my money. Not to mention the looks of it. When I am out and about, the number one thing people say is "What is that, it looks sick"

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tossing around this or the Steamdeck for a while. I went with the Ally because it will basically do it all. If you're familiar with windows, you'll be fine with it. Having Game Pass was a bonus because i just signed into my account and got access to games right away. Emulation on this thing is top notch too.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Pc games on the go? Yes. Replace your xbox? Y

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a fantastic handheld this is. All you need to be prepared for is to tinker a little with the power and the fans. Im playing full fifa, spiderman and cyberpunk on the go. And when you are home plug it in to your tv set to turbo and play at even higher quality/FPS. This is a winner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great handheld device!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld for gaming! Just wish the micro sd port didn’t kill my sd cards. Other than some minor tweaks and issues, this thing is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated with myself for a while on whether to pull the trigger and get a Rog Ally, and I can’t say that I have been disappointed. Not a big windows person myself so wasn’t sure if it was for me. Would definitely recommend buying even if sitting on the fence about it. You can’t beat gaming while on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gaming / pc

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves his he takes it every where we go .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Tis worth the purchase my fellow geeks

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the product does have it issue do not fear ASUS WILL NOT LET YOU DOWN !!! Set up is a headache but once everything is configured it works great, hardware is stop on software….ehhh

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! This far exceeded my expectations. Better than the rest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cova’s review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device but certain features like microSD card port does not work

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Best handheld gaming device out there.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this device for a few months now and absolutely love it. It is more powerful than my desktop gaming computer in many ways. One of which is that it runs Starfield perfectly while my desktop cant! It takes some getting used to but now it has become an everyday carry item.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome Tech

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the Ally a little more difficult to set-up being that it runs the whole windows operating system. Which does have its benefits in the long run, this allows for more game launcher programs and the ability to run more games than the Steam Deck. My only complaint is how quickly the battery can be drained.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic handheld PC

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting through the initial Windows set up and updating The machine, the GPU and Core armory this machine handles all my games like a champ. the higher resolution than other handhelds is nice.

    I would recommend this to a friend