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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9046 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 9,046 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good gaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent performance for game if you mostly use from home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ABSOLUTELY STELLAR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont bother with the steam deck. Just pick up an Ally. Since recieving my ally, i havent played the steam deck at all. The rog simply outclasses the steam deck. Playing games natively works well but streaming is where its at. Using moonlight/steam streaming at 120fps is absolutely glorious for couch sessions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much great for gaming on the go or even doing work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mini pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mini pc. Worlds above the Steam Deck because of the extra things you can do with a Windows device over Linux.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than the Steam Deck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I loved my Steam Deck there were just some games it couldn't run very well or at all. But the ROG Ally has been able to take everything I threw at it at 1080p with at least a very playable 30fps. Overall great purchase that I would recommend to anyone who wishes there Steam Deck had a little extra power.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Not all is perfect under the hood of the Ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive device for the money. Don’t get me wrong you can get a lot more function out of a pc at this price point but as far as handhelds go this thing is very powerful. The reason I can’t give it 5 stars is QC. I’ve had fan wine and more recently my SD card slot has fried (as most people with these units have experienced). I’m hoping to return this unit under the manufacturers warranty and purchase something else. If you have money to blow and don’t care about those issues it’s a great unit. However I’m going to be searching for something with more longevity even at the cost of performance.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      Before returning the device, we recommend following the steps in the FAQ below to troubleshoot the issue.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0275" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166 Asus

  • Rated 3 out of 5 stars

    It's okay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay to be honest, I didn't have mine long (I'm also just not a huge handheld person) but with it having Windows as its OS it can feel bogged down sometimes due to the bloat software windows has. if anything, seriously just get the Steam Deck

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jayden,

      Thank you for sharing your experience with the ROG Ally. We understand that you no longer have the device and regret that it did not fully meet your expectations, particularly with the performance concerns related to Windows. We apologize for any inconvenience this may have caused. Your feedback is important to us and will be passed to our product team for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0623" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You can do VR with this device!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those looking for a cheaper alternative to PCVR! This would be the perfect device: gamea like VRchat can range from 56-64fps ( low settings). Grim Lord VR: 37-48fps ( high settings) SkyrimVr (64 fps) low settinbs. I mainly play VR this way because it's convient for me. Its worth cbecking out

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not bad but doesn't live up to the spec's

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this to take with me when I travel. The stats look good for several games I play. Diablo II plays great! Diablo III doesn't support controller play so I haven't loaded it. Diablo IV should be supported but even on low graphics model the system is very laggy and in most cases not playable. Over all it is ok, and I'll use it for some games like D2 and maybe hearthstone. May try some other xbox games but the performance just wasn't what is should be capable of with the spec's. Too bad as it had great possibilities according to the specs. Other issue is battery life. Lucky to get an hour, but it does a good job not getting hot so that was a plus!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PurDra,

      We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-00385) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    So much power, itty bitty battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast when your playing a game at 120 frames, 1080p display, medium to high settings, it the mobile market this is unmatched. I for one did not mind the windows 11 bc armored crate works good. The biggest problem is that you can only play for 30-40 minutes while using the power the rog ally provides. Sure you can be plugged in but then might as well play your pc or console instead and if i have to drop the settings fown i preffer to play my steamdeck which configures stuff for you and 100% feels like a mobile console.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will also be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018122-0102 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great product if you don’t want a full PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I initially got this because I don’t have the time commitment to buy and use a full gaming PC. This was a great alternative, and it’s easy to use on the go. Although it runs windows 11 so the random pop ups do get annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Do it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I travel alot and the ability to take this in my backpack and have a system in my hotel room is awesome. I take the power plug that also uses a hdmi cable to plug into the TV to use it as a mobile console.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great little windows hand held.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both a deck and this device and though the deck is better at a lot of things this devices screen and power make it great for things that won't or dont run well on the deck. The down side is that the deck was built around its os and this is running windows 11 and itis really its bigest down fall.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for on the go able to play a lot of pc games since it runs windows 11

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not for beginners but AMAZING!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to have a good understanding of how to use and troubleshoot Windows 11, but this thing is a beast for techies. Be prepared to do all the updates out of the box. Patience pays off as this thing is an amazing PC gaming device and a huge upgrade over other handhelds like the steam deck. It wont disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerful Entertainment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite a nifty gadget, I bought it on a whim after seeing some mixed reviews between steam deck and this, the Ally as far as I'm concerned it does everything I could ever want it to as it is a powerhouse of a handheld computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth the buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter. She uses it more now than her Xbox. Easy to connect controllers. Steam works great. She used PS remote play from another network than the PS 5 and experienced no lag. Excellent system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome hand held

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will see positive and negative reviews on this item. But coming from over 30 hours of game play on it I can tell you I’m my opinion this thing is amazing. Plays titles live call of duty madden rust with ease. No hassle to setup either and no hoops to go through to try to get stuff to play like on steam deck

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Awesome if you’re always on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a steam deck. This is a full windows pc, so setup isn’t as easy as a steam deck but the capability is far greater. Plug it into a dock and you have a mobile gaming handheld that can do all of your normal pc task

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me. I can see someone who is not familiar with Windows 11 having issues setting up or dialing in. But for me, i have no issues getting into the weeds with Windows 11 and Armory Crate. In the end, I love the product and how it performs.

    I would recommend this to a friend