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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 9,063 reviews
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great step up from the Steam Deck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill be traveling for a while so this is exactly what I needed in a step up over the steam deck. The screen is SO much better than the deck, and ill really appreciate that as I go. I'd say that if you didnt care about the slight perfromance gain / screen and currently have a Deck you should probably stick with that

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AWESOME !

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was a great device actually pretty impressive that a handheld would work so good like this !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth the buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter. She uses it more now than her Xbox. Easy to connect controllers. Steam works great. She used PS remote play from another network than the PS 5 and experienced no lag. Excellent system.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 3 out of 5 stars

    Its good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does pretty well for the games ive played and the size is just right for me. Refresh rate and resolution are good. The cons for me are all the different software Steam, xbox, and aura. They clash alot until you get everything the way you need it. It just takes time, which isnt bad, it's just annoying at first. The real no no for me was the issues with the triggers and bumpers. My right trigger won't calibrate now and only registers as half a pull and the bumpers stick sometimes. I did buy an open box so that could be why. The customer service was good though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Earl,

      Your feedback on this product is greatly appreciated, and we are glad to hear that you are satisfied with your ROG Ally as a whole. We would also like to apologize for the issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0328" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    9 years.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first gaming system I’ve bought since the white xbox one sunset overdrive in 2014.. This is a great device. I feel like it has some software issues for sure that will be eventually worked out. Good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld Gaming Device Hands Down!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal! It's a new device. Most of the issues are windows issues as well. I believe things will get better overall with this handheld. This has replaced my consoles already. People talk about the battery life as well. Someone said the fastest car is not going to have the best gas mileage! Remember that!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome portable PC

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know what you’re getting into this device is perfect! Plays PC / Xbox games (but being a PC it may take some effort for best performance) Think of it like buying a gaming laptop but more affordable

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Great portable first gen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for Fortnite as a handheld gaming pc. Gets hot and to get decent fps to play at least 60fps consistently. In the end the battery life was only 1hr and for the money just not worth it.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear disneynick,

      We appreciate your feedback on the ROG Ally. Please note that there will be future updates that will improve overall system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0040" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Console of the year

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen / picture quality is amazing. Smooth gaming experience Sounds great Runs windows which can be a plus or minus depending on the user and their knowledge of how to use windows. This is a full blown mini gaming PC. If you don't wanna use the built in controller buy a dock and connect it to your tv and use a Regular gaming controller Asus makes one for this. It doesn't have to be used as a handheld, you can use the included little dock and just use it to watch Netflix, YouTube etc. This isn't a console for kids. This is an adult console, meaning you have to read instructions on screen and follow directions, some games you may have to map your own buttons, so not for kids plus it has full windows so theirs that. Mature older teen 16+ sure great gift. So while it may look like a Nintendo Switch I would definitely not recommend this for younger kids or anyone that does not intend to put in the work with windows updates, and navigating, installing all of the gaming services. You can also upgrade the internal SSD if the included 512 isn't enough for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good product. I think it still has a lot to figure out especially the out of box setup. However, it will run anything you throw at it and with the new bios update it runs with maximum performace. I have never owned a steam deck but this is a great alternative in my opnion if you have the cash for it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Not perfect but it’s great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life could be better much better, but pretty much every other way an excellent device coming from here steam deck owner have the Legion go did not like it. Thank you to Best Buy for letting me return it and get the ROG ally a superior device 

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Great Potential, but HORRENDOUS initial setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me preface this with, for standard users, this is not ideal or streamlined to setup. Asus has MANY bugs to work out. Upon initial setup, I couldn't get past OOBE for windows when trying to unit the password for my WiFi. Why? Because the onscreen keyboard didnt populate, as is common. You can force it up by holding tye rear bumper buttons and. Pushing up on rhe Dpad simultaneously, but i had to google that answer. Or you can connect it to a dock and external KB/Mouse and workaround it. Either way, highly annoying and terrible programming from Asus. Then, Armoury Crate continued to crash wanna pop up black acreens subsequently during setup. Overall, i spent 3 hours doing setup, and I'm a power user in Windows. I can only imagine how long it would take a normal user, or how many people just returned it. Likely why there are are a TON of openbox offerings in my locale now. Add in that PS Remote play isnt natively compatible and you gave to install Chiaki or otgerwise, and its a high fidget device that is definitely not ready for the general public. That being said, once you do get it all set, it looks great and plays well across PC games, Xbox, and even streaming. The lack of trackpads is annoying, but battery life is decent, and it is much more powerful than steamdecks top model in comparison.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AtomAnt,

      It's unfortunate to hear you're not completely satisfied with your ROG Ally. I'll be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    that's what you need

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh yes, this is my favorite thing. This is the perfect solution. A game console that easily turns into a full-fledged PC - just buy a screen and a mouse with a keyboard . You will be in the black and delight

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its good for game on the go and for other stuff like work or blender

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld for gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! The performance is great. I play games like RDR2, Cyberpunk 2077, and many more. I also use it for emulation (including yuzu) which works wonderfully. The internal gyro is compatible with motion controls which is cool.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Only if the battery were good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it a 5 star if the battery was good. Playing fifa Fc 24 on turbo mode drains the battery in about an hour. They really need to fix that if they make another rog device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing gaming device

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my handheld gaming that I can take anywhere and play steam games. No issues with latency or lag.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Asus power house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and beautiful gaming handheld. Asus makes quality products.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Windows is the downfall

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance from a handheld but the fact that windows in hand held isn’t a fun experience. If Microsoft would make a handheld mode exclusively for the handhelds this device would be amazing instead of just great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Has been really upgraded by updates since I've bought. Wish the battery was better

    I would recommend this to a friend