Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9047 reviews
(9,047 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Handheld power house
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming handheld. The screen refresh is great can handle most games at good fps . Best handheld for fortnite .
I would recommend this to a friend- Pros mentioned:Portability
Rated 4 out of 5 stars
Great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, Sometimes i just get bored of my PC and this is amazing for on the go. It can run a ton of things and can hook up to my TV whenever! I like to think of this as a Nintendo Switch PSP on steroids
I would recommend this to a friend Rated 5 out of 5 stars
Emulation Powerhouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get me wrong, this thing has its quirks and should beginners should be careful before purchasing but once you get it setup and playable… there is no equal especially at its price range. I do recommend getting the warrantly less you plan on upgrading the joysticks.
I would recommend this to a friendRated 5 out of 5 stars
Steam Deck Killer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is perfect for gaming on the couch or in your bed. I found that sports games runs perfect on the ROG Ally. If you’re not tech savvy I recommend you watch the introduction video given to you when you first boot the device.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great, but with those caveats
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device despite its very obvious flaws with the SD card that ASUS refuses to fix. Just make a new revision! If you are ok with that issue, then this is one of the best portable devices on the market.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
The best handheld gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rog Ally is my go to handheld gaming pc. I have a steam deck as well but much prefer the Ally. Its handles most any game you want and with surprisingly good performance. Armory crate makes customization and performance managing simple.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Rated 2 out of 5 stars
Not for novice computer gamers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I would not recommend for kids that do not fully grasp the concept of a "handheld computer". My 10yr old son was absolutely positive he could maneuver his way around using this and begged me to buy it. After all he has every gaming console out, obviously within reason, but this thing was beyond his compression. He struggled with figuring out basically everything. I had no idea how to help so Google to the rescue. Just when i was about to pull my hair out, he began yelling about how HOT the back of the thing was getting. It literally left hia little hands red due to the heat coming out. Over all, it is a GREAT product for teens and up... i wouldn't recommend anyone younger unless they fully understand the ins and outs of computers and calibration.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MeanKiG,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering. The ROG Ally is a handheld device for novice and hardcore gamers alike. Just allow some time to get use to it. Typically, there is always a minimal learning curve to get familiarized with a new gadget. For helpful tips on how to use the ROG ally smoothly, please visit our Product Support page at:  https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Rated 4 out of 5 stars
Gaming around your home in 2hrs.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good handheld to play game around your home. It's can play almost games at 60 fps, but weak battery. Average 2 hours.
I would recommend this to a friend Rated 5 out of 5 stars
What a pleaseant surprise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was torn between the ally and the steam deck and im glad I chose the Ally. Ive been using it for emulation of older titles, and it performs perfectly. It also plays full PC games with pretty good performance, although the battery life does take a significant hit in this department
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing performance, lackluster battery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device, been using it for about a week now, and genuinely shocked with how well it performs. Only thing is dont expect to take it on a long road trup unless you have a power convertor or jackery because this thing eats battery for breakfast.
I would recommend this to a friend - Cons mentioned:Sd card reader
Rated 2 out of 5 stars
Not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got interested in getting another gaming console after buying a steam deck. Saw this and thought why not!! ASUS is kinda terrible, really buggy when I was trying to set up an account, and also just really tedious to use. Not to mention the defects that came out the box. SD card reader was broken when I got it, a defect thats been pretty widely documented, with the chance of destroying your SD card if you aren't careful. Had to send it in to get it repaired which took 2 weeks, doesn't even come with a case. Honestly I'd never recommend this to anyone, buy a steam deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnthonyQ,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you had issues with the ROG Ally. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. We are aware of the SD card reader issue and a hardware fix was implemented to resolve this. To resolve the stability and performance issues, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Configure the game and video settings inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Portability
Rated 2 out of 5 stars
Great concept - couldn't activate Windows 11
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and ended up returning an open box unit. That said, if you're aware of the limitations and issues, this has the potential to be a great handheld gaming device. Maybe not at the MSRP now that a newer generation of the device has been released. I was well aware of the SD card issues (something that isn't a problem for my use), and I was looking forward to enjoying the device. That said, when I went to factory reset Windows 11, I found myself unable to activate Windows. Turns out, after much troubleshooting, the OEM embedded license was for Windows 8, which will no longer activate a "new" install of Windows 11. My options were to either purchase a retail license of Windows 11, run a gimped OS on a brand new device, or go Linux. I chose to return the ROG Ally and go with a different product which has been nearly flawless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pwn3d3d3d,
We sincerely apologize for the Windows Installation issue you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Although you have returned the device, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018122-0286" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Rated 3 out of 5 stars
Decent Enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful handheld, but I would rather just play on a monitor because of the screen size. Also, the battery life is not very good. Useful for gaming on the go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dexter G,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0586" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/
- Cons mentioned:Heat dissipation
Rated 2 out of 5 stars
I can't trust ASUS. Look to other manufacturers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While my ROG Ally is generally ok, if undersized for elder eyes, the SD card slot is compromised by its placement adjacent to the heatsink (engineers didn’t pay attention in Electrical Engineering 101). Under heavy using (gaming, the primary purpose of this product), the data on the SD card will become corrupt due to heat, possibly beyond repair. While their does appear to be a soft recall, apparently, ASUS support and warranty repair is a consumer hostile experience in which ASUS will actively attempt to defraud or misdirect the consumer rather than resolve their actual issue. Please see GamersNexus and Louis Rossman on YouTube regarding their experience. As such, I won't bother using ASUS repair services, will accept the product as is, and will never purchase ASUS product again. When the joystick fails, i will replace that myself with Hall effect joysticks. Regarding the SD slot, to augment capacity, I simply replaced the NVMe SSD with a larger capacity model. I'd recommend the Steam Deck for a straightforward, console-like experience. For a more involved, enthusiast experience, i might suggest the Lenovo Legion Go or its successor (the controllers/grips need a redesign). I got lucky with my ASUS motherboard but won’t buy ASUS products again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joebob,
Please accept our sincere apologies for the problems you've encountered with the ROG Ally and our support team, as well as the inconvenience. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is greatly appreciated that you have provided us with your feedback, which will be passed to our Product Team for review.
Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0252" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
This Device is Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device runs amazing. There is some tweaking that is needed to make sure the VRAM is allocated right along with updates, but once you’ve tweaked it, it is amazing. Been using now for three weeks and would not sell the device. Recommend for those who are traveling a lot as well.
I would recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
Rog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld, though it does have it's flaws. The biggest is its battery, if you play on Turbo with max settings, it'll drain fairly quickly. Luckily you can tweak your settings to get the most out of this device.
I would recommend this to a friend Rated 5 out of 5 stars
My new favorite toy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the best purchase I've made in years! I absolutely love this thing. I love that I can bring my computer to bed with me and play games/communicate on it. I have so many games on it now that I have no possible way to be bored!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
A pc in the palm of your hand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good handheld console, can run games from many games platforms (epic games, steam, xbox gamepass, you name it), if you cant afford a gaming pc or you just want a change of pace, this is a good choice since it has high specs.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Rog Ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I can game anytime and anywhere on the go. Best thing I got yet.
I would recommend this to a friend - Pros mentioned:Game compatibility
Rated 4 out of 5 stars
Perfect for non steam games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it cause it lets me play xbox games pass and other store front games. Offers more than steam deck but wish the screen was an OLED. Perhaps next one will have that!
I would recommend this to a friend


















