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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9048 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 9,048 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great hardware, software needs some work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally has a lot of potential. At the time of this review, Asus has some software bugs to iron out. It still works well though. If you’re looking for a powerful windows based handheld, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than the steam deck. Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the steam deck and while the steam decks UI is a lot more user friendly for beginners the overall experience is much more enjoyable on the ally for sure if you're familiar with the windows interface

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great Windows Handheld Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Play any games you through at it like the big triple AAA titles; WARZONE, APEX LEGENDS, BLACK DESERT ONLINE, MONSTER HUNTER WORLD, ELDEN RING, DIABLO IV, REMNANT FROM THE ASHES 2 ETC, Mostly all games at 60+ fps t 720p resolution for maximum battery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product runs all my games on the go with ease

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    5 without the issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get it replaced or fixed 4 times. It was lemoned out so I would recommend getting a service plan. Great when it worked but the overheating and motherboard were a huge problem

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sastoner,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the repeated issues you encountered with overheating and the motherboard, and we understand the inconvenience of requiring multiple repairs or replacements.

      We appreciate your feedback and will ensure it is passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0626" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays a lot of games very smoothly. A slight learning curve to navigating it, but you get used to it pretty quickly. Highly recommend if youre looking for a portable gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned a desktop or laptop for gaming dor the last 2 decades, this thing is absolutely worth the money. Takes a little tinkering to get it right, but if tou know your way around windows its not too bad. I use this more than I imagined

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has it's strengths but also it's weaknesses. Inwouldnt say thats it's better than the Steam deck that I also own but overall happy with the purchase. And best buy is of course great as always

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld to date

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s basically a laptop in the shape of a gaming handheld. I love this thing. It literally has no limits besides maybe the battery life lol

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Awesome handheld

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little device. Plays everything I throw at it from indie to AAA games this things plays it all and right in ya hands on the go! Or in bed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    After full install full recommendation from me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After unboxing day one, it was a must to update everything in Armoury crate, myasus, windows store, and windows update. After that long process everything is working great for me regardless of game launcher.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Versatile and Powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld. Best device when compared to steamdeck. Has Windows on it so you can do a lot more with it. Is still limited to what it can do graphics-wise but is well worth every penny for a handheld that can play most games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ROG Ally! Literally has everything I was looking for. I dont care nintendo games and Im a big fan of a lot triple AAA and have Xbox and playstation so the ability to play games from each service is a plus not to mention steam as well. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mobile pc gaming. Windows based and easy to use. Plays any game I need to play on the go. Highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very nice and works well. 4 stars because of the short battery life of 2 hours and it looses charge overnight, but it functions well. I also added 1tb of space because it gets filled up so fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't express enough how much i love this machine, had it for a year already and i theres only a very small amount of AAA games ive had issues playing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top Tier Handheld Gaming PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic handheld gaming PC. I can run Diablo IV, PGA 2K23, Rocket League and even Vampire Survivors all flawlessly. When you first set it up, look up some guides on YouTube for how to optimize the machine and delete bloat, you'll thank me. Enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    People don’t know

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually really great product for the people whoare giving bad reviews that’s because you’re not familiar with PCs in PC operating systems it’s not a gameboy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my ROG Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ROG Ally! I got it for myself as an early birthday present and I’ve used it almost daily. It runs BG3 beautifully, doesn’t overheat, easy to hold, and occasionally will dock it on my TV and suddenly get a great PC/console gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Experienced no problems

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is one of the best pieces of tech I’ve ever bought. Experienced no problems with heat, sd card reader or joy sticks. Expect typical Windows operation. Perfect for people that travel a lot. Pair this device with a portable monitor, keyboard and mouse.

    I would recommend this to a friend