Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9049 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 9,049 reviews
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like a gaming PC, full Windows 11 and the speakers sound amazing! I wish it had one addtional usb port and support for ethernet networking.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Awesome Device

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is awesome. I think many software improvements could be made and the company should offer a higher storage option so users do not have to do it them self's. However I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for mobile gaming!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very nice to have, it is new and unique so if you cam handle pcs then this will be great for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Works on a budget

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its comfortable to hold and runs well. I just had a few extra bucks so i went with the Z1 extreme model instead, would still recommend

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Leechristian L,

      We are pleased to hear that you are satisfied with the ROG Ally. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0585" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Christmas present was a MAJOR hit for my guy. He’s incredibly picky with his tech and he LOVES this. He said Diablo 4 runs better on this than on his Xbox and has already gotten two more games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked mine up yesterday. Already enjoy it way more than the steamdeck i had with the need to constantly tinker with game settings. Bought cyberpunk 2077 for the first time and runs 1080p at 30fps with minimal drops in handheld performance mode.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good option for gamers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a perfect option for PC gamers, for people who want a powerful handheld gaming pc Rog Ally Z1 has big performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Enjoying it you will too

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible device excellent response to all gaming application was a little excessive to get started with asking what is this device is for (or uses) but still that still makes it worth 5 star and would go through it again to have this device

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    ROG ALLY Z1X

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable console and awesome alternative to Nintendo Switch and Steam Deck. Only minor complain is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Windows Handheld

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know how to use windows, it’s extremely easy to use and set up. I do wish it had track pads like my steam deck, but it plays some of the games I can’t play without dual booting windows. Overall great performance and customization options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Glad I bought it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I preordered and couldn't wait to get it. I love being able to do so many things on it at once. I've bought all the accesories for it and I use it like a pc. Do yourself a favor and get one. You won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome first time into market.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has been amazing. I sold my steam deck after just one week with this thing as it is better in every but battery which is fine cause I mostly play plugged in. I have the 2022 church mobile as well and it makes this a real beast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    CONSTANT updates ruin the experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew when I got the Ally that I'd have a couple hours of setup time. Updates, ensuring I had all the necessary drivers, getting rid of Office, etc. That was fine. After day 1, I had almost two full days of being able to use it without incident. Then the updates started and it seems like they never. let. up. I keep it by the bed to play if I can't sleep. I turn it on...plug me in so I can flash the bios. Really? That's necessary? I try another night. Windows has updated. Restarting. I use it when I work out, plugged into a dock. 2 out of the 5 times I tried to use it, major updates that took 20 + minutes. It's freakin' annoying. Yes, I could probably turn down the frequency, but honestly, they ARE necessary updates by and large. But it would be nice if they slowed their roll on how often they come out. When you're not staring at an update screen, it works great. Plays Cyberpunk well on battery. I've had fun with it. But those updates...and the fact you have to be plugged in for them...it's JUST about a deal breaker.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Our sincere apologies for the update issues you have had with the ROG Ally and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0176" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Favorite gaming handheld

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent device, the only complaint I truly have is battery life and even that isn't an issue as it can be played on a dock and connected to a monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basically a gaming laptop. If you want a plug and play experience, just buy a Switch or Steam deck. I think Asus delivered great everything they promised about this product. I love this, and am so glad I sold my Steam deck to buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    60+ fps Powerhouse. Love it!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Just get it. Period. It’s a gaming laptop with a controller built in. Every game is 60+ fps. Diablo 4, Flight Simulator, Need for Speed, Final Fantasy, Destiny 2, all 60+ fps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This thing is awesome

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a small factor gaming computer! It works great so far and it is comfortable on the couch with it plugged in to use the turbo mode it looks great! Plays Diablo iv great in turbo.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unsure for weeks on if i should settle for a steam deck or splurge on the ally, if you want a great handheld with no limitations, buy the ally! I absolutely love this machine. Great graphics, high fps on every game ive thrown at it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I actually really like this thing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hmmm, I'm surprised at myself. Using it more then my steam deck currently. I kinda impulse bought this. But it is a perfect alternative if you don't want to do the extra steps to get the other game clients running on the stream deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than a steam deck

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a current owner of the 512gb steam deck i can honestly say that the ally is so much better unless you are not familiar with windows on a pc. The only thing i miss is the track pads other than that the ally is better in every single way.

    I would recommend this to a friend