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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9049 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 9,049 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld PC ive purchased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. I've owned a bunch of handheld pc's and this one by far is the best. I do wish that i could connect a regular egpu to it instead of a proprietary connector for their specific egpu, but other than that i have no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing little portable rig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing like gaming PC- it’s like a gtx 1060 on the go. I’m very impressed by it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerful Pc

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing piece of equipment. It plays all the games that I enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its pretty neat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this thing is amazing! But you do have to tweak a few things for certain games to run well but overall its great!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great device with some significant flaws.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, the specs far outmatch the competition for the price, but SD card issues abound and mine has completely stopped working. This is something acknowledged by ASUS.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld I have had yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is everything ai expected and more. I am able to play all the games that I want now without restriction. The system itself is responsive and provides a quality gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great power in a small package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device, if you are comfortable in a windows environment this is the creme de la creme of handhelds. It can be a bit fussy navigating windows with a touch screen but if that's something you can handle I can't recommend this enough.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great but lacking battery wise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful but it doesn’t have good battery life. Love the system but the battery life is a total fun killer.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Neon1984,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize that while you found the system powerful and enjoyable to use, the battery life did not meet your expectations and impacted your overall experience.

      To help improve battery life performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0632" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld Gaming PC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what the video game market needed. Powerful, affordable, and game changing. This Ally is great. Now, i won’t nitpick. It’s a first generation device. It won’t be perfect. But people complain just because they love To complain.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving this device. My only gripe is that using the SD card slot is out of the question and installing a new SSD can be finicky

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Incredible System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ThexAlly is so much fun you wont be disappointed. Its amazing how much they packed in to a handheld. Only downside is somewhat short battery life depending on what youre playing. On turbo mode an hour goes by very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld experience whether playing games locally installed or using remote play with my Series X. Screen looks great and it’s very comfortable to hold and play for extended periods of time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty Good But

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good portable pc the only issues is that the battery life is terrible, and the analog stick arent the most comfortable or accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamepass goodness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have patience with config and profile testing. Try not to touch screen while playing. Stick grips help. Hardware case with stand is a must. If you want a portable xbox this is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun and productive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome piece of tech for both games and productivity. With windows 11 as the os it is capable of running the programs I need to do remote work and with the integrated controls it plays well too.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Get It !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item is great for everything having a portable gaming that i can play anywhere is great steam deck is much more limited in games and things you can do with a windows based device get it !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld pc and gaming device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both a real and powerful handheld pc and a gamjng device. Also, many updates improving ease of use and performance. Easy to upgrade the internal ssd increase storage, and helped by Asus software.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but a first gen device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I love this thing but it is a first gen device with all the bugs that entails. I returned it and will be revisiting this in a year or two after theyve refined the product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best handheld on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ALLY is absolutely amazing. Love this device. It has its issues but it is definitely a nice alternative to the steam deck and other handhelds especially at this price point. Definitely would recommend if your into the handhelds.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 1 out of 5 stars

    ROG Ally: I wish it was a finished product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unfortunate I have to give the Ally One Star because I was looking forward to it so much. They hyped it up beyond belief and honestly it was a blast while it worked for a week. If you want to have a handheld device with the standard 512gb of storage and run AAA games or emulators, you may have to offload and load a few games at a time but this will do it for you. It was great while it worked. It was a real shame when I took all the time setting up my emulators, even bought a very expensive 1tb SD card, and then after a few days of playing, the Ally fried my SD card and everything on it. Completely FUBAR. Not only that but Asus support was no help and told me I am SOL on the SD card despite them admitting the Ally has thermal issues doing this to a majority of users. This isn’t just my unit, EVERY ROG ALLY DOES THIS. If you play a game off your SD card and use a higher Watt power profile, it will destroy your SD card. So now what, I am out the 100$+ on my SD card, and Asus will RMA my device but it’s still not going to fix the failure every device has. Such a bummer because I was truly looking forward to using the Ally but I might as well return it and get a Steam Deck which I know works. And the customer support of Steam is actually helpful. Don’t get me wrong, it’s a cool device and I was willing to look passed all the software glitches and imperfections but Asus may want to cut their QA department after this one because they didn’t test the Ally well. They relied on paying YouTubers to test and review it for them, who obviously missed some key issues. My advice if you’re keeping the Ally, get a 2TB m.2 to upgrade because Asus completely neglected the SD slot and there is nothing they do to fix it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JRussell,

      It is really unfortunate to hear that your SD card got damaged after you used it with the ROG Ally. This is definitely not the kind of experience we want any of our customers to have with our products. We recommend following through with the RMA to get the issue resolved. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus