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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 9,063 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! It works as a small but powerful PC. It's boring to stay in front of the monitor to play games. ROG Ally is the best product in the market. I enjoy playing using it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great device

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rog ally is great I use it all the time it plays almost every game I’ve thrown at it

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Alexander P,

      We are happy to hear that you are pleased with the ROG Ally. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0492" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    PC to go...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really portable PC only problem is that it get really hot. But is more for a shooter game. RTS games play nice like StarCraft 2

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy. Best deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Imagine a Nintendo Steam deck switch generation eighteen. But better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally and Sony PSP wishes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing is an absolute powerhouse, I'm able to run anything I want with pretty decent graphics, it really makes me want Sony to release a actual PSP in the form of a handheld like this.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. My sd cards work. Pretty much a windows machine with controller. Ssd can be upgraded and some people have had problems with their sd cards so beware and do more research to see if it works for you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My favorite new device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product so far it's everything I needed in a handheld. It can play most games at a decent resolution and has keyboard and mouse compatibility.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really good small portable computer to playing games on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful little unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily worth the price tag, if you're looking for a great way to play PC games on the go, or if you're like me and you enjoy emulation, this is the way to go, it has just the right processing power, and you can customize it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device basically works. The pro of having windows is also the main issue with it. A lot of the issues i have are due to the fact that I don't want to tinker with the device in order to get my games running well. I also don't like touching the screen, which is absolutely necessary unless you have a keyboard and mouse connected. I suppose I was looking for an experience similar to the Steam Deck. The Ally isn't near as user friendly, and for a device that runs windows, it's really cumbersome to operate with joysticks and buttons. My biggest complaint though is the VRR. For a device that has a 120hz screen and VRR, the implementation is awful. Your games will stutter if the framerate drops below 90fps even with VRR enabled. It's really unfortunate, and I haven't heard anyone else address this issue, but it's there. I really hope ASUS continues to update the device, because it does have potential. It just feels unfinished right now. Couple that with the difficulty of using windows with a touchscreen and controller, and it's not a pleasant experience. However, if you don't mind fiddling with it, you'll probably love it. It is powerful, and not constrained by Steam OS, so a fair amount of games I've wanted to play on the Deck but couldn't, are fully playable on the Ally. If they would fix the VRR if possible, that would be great. That and the framerate limiter which at the time of this review still doesn't work properly.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0061" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome purchase. Highly recommend.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. Replaced my Xbox Series X. Hoping to get the Ally X soon.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    The Ally Rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally has been absolutely fantastic, and aside from windows issues has bed without problems. The internal memory is sufficient for a few AAA games and plenty more. It runs Dying Light 2 with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to online game with steam but don’t have the money to spend on a full blown pc. This is a good start, can handle all new games and runs very well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for handheld but power is oof

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the specs on this are amazing and I do enjoy gaming in it but the technology is not there for battery life. It almost negates the idea of being handheld. Only con but it is a big one.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the product. It runs almost every game. It is a fun device for me and my son. Perfect for not only game also for daily simple tasks instead of a desktop or laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Way better than I thought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally has surpassed every expectation. This is everything I hoped the switch would be. The hardware is exceptional. It is quiet and cool when gaming. There are tons of options to tweak the settings to your liking. It runs windows 11 which is mostly ok. Not a perfect pairing, but with a little tweaking, this becomes mostly a non issue. Asus armory crate is better than I thought it would be. Steam big picture, Xbox game pass, battlenet all run really well. I’ve used this as a pc with a usb c dock as well. Connecting a mouse, keyboard and monitor was very easy. This worked really well and just worked.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Close but not yet ready

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the device performs phenomenally when working unfortunately it does not yet seem to be ready for prime time. Unfortunate noticed issues included control stick dead zones that weren’t addressed by ASUS in the two weeks since launch. Additionally this device killed several SD cards and has occurred on multiple devices as well. Until these issues are resolved I can’t recommend this device

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear EvanH,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage for the product. In regards to the SD card issues, we request to provide us the brand, size and if it was working properly before it broke on the ROG Ally. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Buggy Mess

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally has been a buggy mess. The first issue was that if you let it go to sleep, it wouldn’t wake up. It wouldn’t turn on with the power button or with any other button. Only a hard reset and then the device would power up. This happened twice and then I wouldn’t let it go to sleep. Then it made me reset my PIN for no good reason. Plus I never got the fingerprint sensor to work after I set it up. The next major issue was left speaker would go in and out. Typically once I started a game, suddenly the left speaker would stop working. I would restart the game and the speaker still wouldn’t work. I would reboot the device and the issue would persist. Once rebooting a second time and the left speaker came back. I don’t know why the left speaker would go in and out. The last straw was that I turned on the device and then the Rog Allly wouldn’t boot and instead showed the BitLocker recovery screen. I didn’t know what the key was, so I turned it off. It eventually booted up correctly, but then I knew that this device had serious issues. I don’t know how the device got reviewed so well. The screen is really the only standout feature. But so many things don’t work right with this device that weren’t captured in any review. And I bought the Steam Deck shortly after launch and that had a lot of bugs, but at least it always turned on. So I would recommend against buying a Rog Ally.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DMDM,

      We do understand your disappointment and the inconvenience this may have caused.



      If you are experiencing issues and performance issue with the device, please ensure Windows and drivers are up to date. Keeping Windows updated will maintain optimum system stability and performance. While gaming online, please check if the unit has access to an established router and internet service is working properly since poor and unstable internet connection this will definitely affect system speed and performance like you are experiencing. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.





      If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loooovvvveeee it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about it no issues no complaints. Recommend it for anyone who wants a PC handheld/gaming on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    ROG Ally is DOPE AF

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible device. I installed a 2TB SSD. I am currently playing Bioshock Infinite at 1080p with everything set on ultra, getting 120FPS. One of the most innovative PC platforms in the last decade. Five enthusiastic stars.

    I would recommend this to a friend