Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming handheld I have had. Only problem is battery life. The handheld has 3 settings and the lower settings can help you save battery but the most recent games requires that you play on higher settings.
I would recommend this to a friend Really great At Home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is really cool its really a handheld PC with windows 11, with that make sure your tech savy enough to make sure everything is updated to play games of your liking.
I would recommend this to a friend- Pros mentioned:Portability
Nice handheld gaming system.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much fun to play my games when and where I want. Especially since my children have commandeered my Xbox and Switch.
I would recommend this to a friend - Pros mentioned:Overall performance
Power Packed Handheld
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rog Ally is an amazing handheld pc! The graphics are awesome, it runs very smoothly and I love having many of my games available to me on the go! Definitely worth the investment!
I would recommend this to a friend Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely powerful, especially when you install SteamOS
I would recommend this to a friend- Cons mentioned:Sd card reader
Decent handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't bad, problem is the overheating of the SD card slot. The graphics card is only 1GB so be ready to tweak settings
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Gamer must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't decide between this and the stem deck, i'm so glad i went with the ASUS. This device is the best thing that has come out in a while. highly suggest!
I would recommend this to a friend - Cons mentioned:Battery life
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had so much fun with the Rog Ally. Only downside of it is that it consumes the battery quickly when not plugged in but other than that it’s a fun toy
I would recommend this to a friend - Cons mentioned:Software
Amazing Hardware - Subpar software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Harware is amazing. Top of the line and good quality. Software ruins the experience. Windows 11 is horrible for handheld touchscreen devices. Overall 4/5.
I would recommend this to a friend Game consale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the money runs fine will play most games good
I would recommend this to a friend- Pros mentioned:Overall performance
great handheld with little problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent but had some problems with sound and bios in the beginning but it's just getting better now with all the fixes. perfect size as well and its powerful gaming device for sure
I would recommend this to a friend Handy little handheld with full windows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great powerful device for the size. I bring it over to friends house with Xbox controllers for split screen fun!
I would recommend this to a friend- Cons mentioned:Battery life
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device. I have not had any bad experiences like some others. The battery is the biggest flaw so I bought a charger bank for more game time while on travel. Hasn’t really died on me yet with that.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Good performance but sacrifices battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance of the device is good and can play anygame well and AAA games when pushing a higher wattage but the battery is so horrendous that it only lasts and hour or 2 trying to perseve battery. Only worth it if plugged in t9 the wall. Also have had issues with the sim card being burned and no longer working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven D,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0196" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
- Pros mentioned:Portability
Portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome piece of portable tech to play on!
I would recommend this to a friend - Pros mentioned:Screen quality
Nice pc/game play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice that a handheld can play real games like COD. I am actually very happy with it. The only thing that might help is mouse and keyboard. The screen has a great picture. Touchscreen is a little lacking.
I would recommend this to a friend - Pros mentioned:Overall performance
Its good product but it has some problems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In general its a good product but it does have some little issues such as sometimes the screen adjustment errors but overall i recommend it
I would recommend this to a friend - Pros mentioned:Overall performance
Rog ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have game pass, an xbox, or like the windows eco system, this is the handheld to use. I like my steam deck but the ally is better as far as more options.
I would recommend this to a friend - Pros mentioned:Overall performance
Ally Z1E
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it daily! Favorite way to play! A lot more powerful than i thought.
I would recommend this to a friend - Cons mentioned:Battery life
Occasionally Amazing
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A mixed bag. I love my ally, when it's running well. If you are running to much stuff, it will sputter and run poorly. The battery life suffers tremendously due to the amazing performance of games. If you want to play with the best and smoothest graphics, expect to be plugged in. The sound on the Ally is awesome. However, hooking up wireless headphones can be a chore.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0385" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/