Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Great but needs improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade battery life and the grips for more comfortable gaming experience and it would be 5 stars for this day and age easily. I dont feel like I should be constantly plugged in an outlet to play a (portable) pc. I already have a ps5 so if this doesnt get at least 2.5 hours of battery life in the future I probably wouldnt be willing to upgrade
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moetech,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0421" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great mobile gaming experience. Will need a decent battery bank to enjoy gaming for more than 2 hours, but besides that, this reminds me of how much fun I had as a kid when I had my GameBoy
I would recommend this to a friend- Cons mentioned:Battery life
Cool til it does
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for what it is. Put I will tell you all, don't buy this if you want more than 1.5 hours of mobile gaming. I even turned rgb and stuff off but the battery life is just not there in this one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bfz77,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0540" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
- Cons mentioned:Battery life
ROG Ally is just OK
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just an okay device. Extremely powerful and easy to use since I’m accustomed to windows. But the battery is just awful, full battery to dead playing Fallout 4 in 50 minutes. Just not okay for a portable device honestly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0524" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
- Pros mentioned:Overall performance
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit stopped working got it replace does good can do most games up to Balder's gate 3 on mid settings
I would recommend this to a friend - Pros mentioned:Overall performance
A pc gamers best friend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm finally making a dent on my pc (and xbox and ps) games backlog. I can play anything anywhere. Best purchase in years for me. Definitely the top device of 2023.
I would recommend this to a friend - Pros mentioned:Portability
I love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty much a laptop with joysticks i love it. Its great for portable gaming watching videos and browsing the internet
I would recommend this to a friend - Pros mentioned:Overall performance
All your games on the go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There hasnt been a game yet that i cant run at a decent resolution and frame rate. Very happy with the purchase.
I would recommend this to a friend - Pros mentioned:Screen quality
Amazing device!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome screen, power, and battery life. Get solid 2+ hrs playing the latest AAA games with no heat, and 7-10 hrs reading/web surfing. Need a solid dock and it's a full blown laptop replacement.
I would recommend this to a friend - Pros mentioned:Overall performance
This thing is a beast!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you come from PC gaming you will definitely know how to get the most out of the Ally. I’ve made many custom power profiles and in game optimizations to get the best performance out of this monster.
I would recommend this to a friend - Pros mentioned:Portability
Gets the job done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this looking for a mobile option while traveling for work and staying connected with some of my games in my downtime. Works pretty well and gets the job done.
I would recommend this to a friend - Pros mentioned:Overall performance
Works great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as any windows device… some small hiccups but works amazingly. Wish it came with a dock though snd now have to spend another 60 - 90 dollars
I would recommend this to a friend - Pros mentioned:Overall performance
awesome gaming machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far been loving this device especially running emulators like the switch gba ps2 etc... also replaced the ssd with a 2TB ssd
I would recommend this to a friend - Cons mentioned:Battery life
Nice handheld gaming device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming experience is great. I can play anywhere. Im giving it only 4 star though due the battery life, im mostly stuck playing while plugged in
I would recommend this to a friend - Pros mentioned:Overall performance
Playing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good gaming handle. Can even be used for a desktop laptops. I have been using it to work from home as my main laptop.
I would recommend this to a friend - Pros mentioned:Overall performance
Asus rog ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.❤️ i cant say too much about it ! Best hand console
I would recommend this to a friend - Pros mentioned:Portability
Great gaming system for $700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic for on the go gaming! I play this every chance I get but am waiting on a way to charge it in the car.
I would recommend this to a friend - Pros mentioned:Overall performance
Best handheld
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best handheld on the market. I have no regrets purchasing this. I have had many great gaming hours either in a trip or just at home.
I would recommend this to a friend - Pros mentioned:Overall performance
Try before you buy, or be like me and don’t
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So interface is not great, controller buttons don’t seems to carry over if your used to using an Xbox controller with your steam games, I thought using the rog rakiri pro would help alleviate this a little bit but it doesn’t, we are many updates and patches away from being a day one recommendation. I will say hardware and performance are superb but it seems Asus may have shot itself in its own foot with the newest bios which anchors down performance
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rodrigo,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. The joysticks and buttons only work in Steam’s Big Picture Mode. When using Steam’s desktop interface, please open Command Center and manually switch Control Mode to Desktop Mode, then you can use touchscreen or the joysticks and buttons as a mouse to navigate the app.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0007) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Awesome Portable Diablo 4 Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This handheld is amazing how much power they have packed into this formfactor. I purchased this mainly to play Diablo IV on the go, and it has worked admirably. Other games are cool too, I guess.
I would recommend this to a friend