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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9052 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 9,052 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a handheld gaming PC its awesome. As a desktop PC it works surprisingly well. Most games look better than I expected. The thing is a beast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    working perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working perfectly. console is in good condition. although i did not get outer box and charger.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beast of a handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld I have ever used. A little more tweaking can be necessary than the steam deck, but so many more platform options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Rog ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun at work keep it updated and boom its a very good system to have fun on the road trips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gaming Handheld Out There!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Just replace windows is with bazzite os and youre golden.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Birthday present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this console for my boyfriend and he says it is nice. He is really into portable game consoles since he is always on the go. So far no problems and downloads games easily.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Asua ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good first time pc handheld user ..i didn't like the fact thatvthere wasn't any padding in the shipping box ..ifbi was going to receive it in that manner i would havr picked it up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Handheld pc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great option for ppl who cant afford a pc and rnjoy a handheld . The games also run very smooth

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's incredibly fast and easy to use. Very happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this handheld but it does need some software updates. I feel the software and battery life are the only thing holding it back.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So much fun!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great time the ROG Ally! I played a TON of Forza Horizon 5 with it, alongside other games. If you can get it at a good price I'd say it's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Streaming and couch gaming device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device. Wonderful for gaming on the couch away from the home PC or remote streaming on the couch or on the TV. It's been doing it's job pretty admirably so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Crackle is by Sony, but Dolby has plenty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a combination of a portable work station and gaming system. The idea of a full Windows installation alongside cutting edge portable gaming features made it too good to pass up. It was cheaper than a laptop and I don't actually need much more than the RAM and OS for my workstation aspects. Unfortunately, the gaming half fell short. After performing a lot of setup and installing my first game, I was greeted by what sounded like blown speakers. WHOA THERE! Don't click reply yet. I turned the performance up to 15W and there was some improvement until I got into the action. DROP THE MOUSE! I also disabled spacial audio. I was finally able to play a game with audio... until I reached an area with higher pitched music. I thought I was just imaging it, but the crackle returned. I read where someone said that if you notice more crackle at 16Hz, it may be a speaker issue. As luck would have it, that is exactly the setting for the test sound in Windows. It was crystal clear. It's unlikely the speakers are actually blown out of the box, but I can't help wondering if the crackle is eventually going to damage them and how much I really want a gaming device where gaming is the issue.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TwistedUmbrella,

      Thank you for your feedback on the ROG Ally, we truly appreciate you taking the time out to let us know. Firstly, we would like to extend our sincerest apologies for any inconvenience this may have caused you. We certainly understand your disappointment. please know that all ASUS products are manufactured with materials that comply with industry's quality standards and each one undergoes intensive quality control testing and inspections. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 3 out of 5 stars

    The issue here is Best Buy, and that's okay.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer repair technician here. The machine is great, love Asus ROG. The condition was not, as it was listed at open box, and has "inspected by best buy" on the box, but was a faulty unit, with stick drift on the right joystick, and non-functioning speakers. Open box lists full functionality, and minor scuffs or scratches, not a defective system with no cables in the packaging, but that's what I sort of expected from Best Buy (no hate, it happens), so I'm okay with it. Not everything can be checked, and I don't expect someone to be that thorough with a unit they only really need to spend a few minutes with. It makes sense, because it's quantity over quality for best buy, and there no other place to get one of these in person around me. Thankfully it's nothing that I can't fix, and I already had a 65w type c charger for my rog phone, but it worries me to see what would happen if a non computer repair technician were to buy this, expecting what was listed like I was, and not as equiped for the situation. If they offer warranty, I likely wouldn't accept it given the common turnaround time, but again, it happens.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adrian,

      We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will do our utmost to ensure that such an incident does not occur again. If you are still within the exchange window, contact the place of purchase for an exchange if there are any issues with the device. In the event you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0423" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome but Battery Life Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the price and technology but battery life is just not there right now even at lower wattage and less demanding games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my rog ally perfect for gaming and even to be used as my main PC. I know theres lots of people having issues and complaining a lot but to be honest mine runs perfect so far.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has become my backlog machine. I have been using this more and using my desktop with an RTX 4090 in it less. The portability is a great advantage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best New Tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld PC. Very easy to use and powerful enough to do what I wanted it for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld pc

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, use it as my main pc and bought a mount for my monitor and not had any issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing but a small issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this is fast and easy to use, small problem though. When taking out of the box, their were some loose screws. I checked it out and everything seems to be fine. Not issue found. Just kinda weird.

    I would recommend this to a friend