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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9042 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 9,042 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I use this ever day.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new computer for work in school but also wanted a new console to play with for downtime. I was a little skeptical and getting a hand held console but after looking at all the reviews for this, I caved and it was probably one of the best purchases I've ever made. It's nice to have it available from my office space to game on a monitor and to be able to sit and game in the living room with while my wife watches her reality TV shows.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed great, I was able to run Cyberpunk 2077: Phantom Liberty for about 30 minutes before it would drain the battery. Overall I liked the product but I kept looking for more accessories for the Ally that made me question my purchase versus buying a pc or console.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0389" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not there just yet....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it runs games on steam and other platforms but the integration with windows makes it a little confusing to use. I ran into problems where games didn't recognize the "controller" and thought I was playing on PC which made it impossible to play. Specifically this happened on Overwatch. After tweaking the settings I was impressed to see almost 120 FPS when playing games like Rocket League and Apex. If you want to keep getting high performance like 120 FPS I recommend staying close to an outlet. You will only get about 40 min on maxed out settings (as expected). There are some cool features like a finger print scanner so you don't have to use your Microsoft Account Pin every time. This leads me to my last point; you will need a Microsoft account if you don't have one already. I am sure Gamepass will work great on this unit (Unfortunately I was unable to test this) I think this unit has tremendous opportunity for growth. I might be giving the Asus Ally a 3 out of 5 right now but in 6 months that could easily change. I haven't reviewed the Steam Deck yet but follow Battle Vision Gaming on TikTok for more reviews.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ergonomic "importante"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ergonomic, ergonomic, ergonomic. the 3 things that are important to me the ally was a great fit in my hands on Day 1. Of Course the graphics Great, sound level with cooling "low level", audio best for what all handhelds must do. All in all I am very happy worked well on the first day I used it. Monster Hunter world, Risk of rain, Elden ring, Horizon. Took some advise from the people in the reviews.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid Performance in playing Diablo 4.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid performance especially when playing diablo 4. Although the battery life is a bit short overall this is a great gaming handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth buying it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it's working great. Initially, I received a faulty item where the screen was not showing anything. Then, after the complaint, BestBuy replaced the product with a good one. It's running smoothly. However, I have to play with lower resolution for some games, such as FIFA23 or FC24. Otherwise, the game lags. But other heavy games, such as Forza Horizon, are playing smoothly. When I connect it to a monitor, the graphics really look awesome. My overall satisfaction is great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very accessible and very responsive. The AMD chip does wonders for this handheld windows seamless and the grip is not too wide to make it uncomfortable and the screen is just the right size for viewing battery life could be better but you’re usually next to a outlet that you can just stay charged and turbo mode for optimum efficiency. Can go wrong with this device, def recommend it for a portable handheld!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Totally worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best windows handheld out there with top notch performance. Get this over the steam deck. Beautiful screen and powerful apu.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was absolutely skeptical about buying this item, even thought about returning it but i gave it a couple days of use and ended up falling in love with it. For q handheld gaming device it runs great graphics and i can play AAA games smoothly with no issues. I play cod competitively and rocket league with minimal differences between the rog and my gaming pc other than the obviously exorcted differences. 10/10 recommend. Love my rog ally.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerhouse handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is the perfect power house for on the go gaming. I was in the market recently looking for one because of my job and saw that this one was on it's way to release. After doing a little research I decided to pull the trigger and pre order. After of having the device you would be hard pressed not to see it in my hands it handles all the games that I want play with such ease including very recent titles like Street fighter 6 and Diablo 4. I can't express how much I am satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great piece of technology

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought open box excellent got exactly that only thing that sucks didn’t get the rog stand for it.The handheld PC is amazing use it at work while on break or waiting for Uber after work and it’s a champ plays all my emulators ps3 ect runs great,new games runs great,honestly awesome invention so glad I was able to get one,also got a friend to get one he also loves it replace his laptop with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great i love it, works great, super portable, runs most games

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fantastic device with minor issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. 10/10 on everything except a few points. -Would be better if there were other colors. -The fact that the gfx card extension is proprietary and not universal is a negative. -The "m" buttons in the back are legitimately terrible. Sure you *can* assign other functions to them but what's the point when pushing them while playing is so hard? -It could have had a 1tb storage option

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s a portable monster

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the device, I’ve had it since launch day after some tweaks this thing is running just how I want it. It can play everything I throw at it. It does require some knowledge of windows and how to set things up, tweaking settings ect…I sold my steam deck for the rog ally and I have zero regrets. Don’t listen to the negative reviews ! Always awesome buying with Best Buy they have the best hassle free returns

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing piece of tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays every triple A title like a breeze. my only complaint is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Little Game Console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For how tiny this thing is- it is a powerhouse! I’m not a super tech savvy gamer and I didn’t want to spend $1,000+ on a laptop or desktop gaming computer. For $700 this thing is awesome! Plays my few steam games like a charm. BeamNG Drive and Destiny 2 work flawlessly with very very VERY little lag. Highly recommend this to anyone looking for a small handheld that runs the full windows experience.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    single greatest piece of technology.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is hands down one of the most impressive pieces of technology to date. with almost as much processing power as a series x or ps5 it’s genuinely hard to not want this device at this price point. it’s genuinely like having a mini computer in your hands, especially considering it’s all windows 11 based. the battery life isn’t too impressive, but that’s to be expected when you have such a small machine pumping out such a large amount of power. if you’re thinking about getting this machine think no longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Much good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great for travel very powerful and can play just about anything

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Get Yourself One Asap, Dont Listen to the Haters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing Windows handheld for the price. Comparable units would be $1099+ and wouldn't have that VRR/FreeSync screen and Z1 APU. It has some 1st gen issues, but as long as Windows isn't a foreign thing to you, you'll be fine as long as you didn't get a dud. If you want a console simpleton type of device then get a SteamDeck, in fact buy mine, it's been collecting dust despite my love for it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great system great price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, would highly recommend! Just don’t have enough time these days to play as much as I would like!

    I would recommend this to a friend