Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
An ok handheld with problems
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS has poor customer support, and your microsd card slot is going to fail at some point. If you can handle windows using a touch screen and controller it's ok, but armory crate isn't it. ASUS sells the xg mobile which assumes someone thought about this as a docked console-ish experience but there is no built in way to bind their ROG controller to the armory crate or quick settings interface. My main complaint is that you have to maintain windows with this. It's both it's strongest and weakest point as compared to the steam deck. Everyone gets the same software on the deck and it updates however often it updates and is closer to a console in that regard, but if you are serious about playing ALL games, you need windows. I guess all in all I would not recommend any handheld PC because they all suffer from short battery life, compatiblity, or windows annoyances.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the problems you've encountered with the ROG Ally and our support team, as well as the inconvenience. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0190" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Important step up of evolution from a steam deckm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ally seems to be the best upgrade from a steam deck, and is a warm welcome for gamers who want a substantial upgrade of power, and looks
I would recommend this to a friend - Pros mentioned:Overall performance
Good job ROG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool little windows machine that plays games from all launchers. No problems with drift or microsd card failures like others complain about in my experience.
I would recommend this to a friend - Pros mentioned:Overall performance
Great portable pc gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for the gamw i play. Armory crate still needs a little work but updates seem to be coming quickly.
I would recommend this to a friend - Pros mentioned:Game compatibility
Not Ready For Prime Time.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay - so I should have known. I swore off Gen 1 tech because as a tech head it never works out for Gen 1 products. I jumped the gun and this is a hot Buggy mess. Updated the SSD and can not connect to my Mesh wifi to cloud recovery and restore windows 11 at all. Have tried many things. All up to date - bios - myAsus all of it. Will connect to hotspot though so go figure. Will get network error or not allow keyboard to work when needing to input information during recovery process. The embedded wifi/network and keyboard touch screen with this is extremely buggy and can stop You from doing any configurations or enchantments at all. Only buy if you plan to use the as is unit and don’t plan on integrating any additional tech and software. If you do you will be troubleshooting and installing drivers, firmware, bios, updates, and everything else non stop and even then it probably won’t work. The gaming on it is sufficient and seems to work but the ASUS ecosystem and pre windows environment is woefully inadequate right now imo. Wait until they iron out all these kinks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DerrickJ,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Should you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Overall performance
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite gaming system ever it’s been fun being able to game in my living room or anywhere in the house.
I would recommend this to a friend - Pros mentioned:Overall performance
Going Strong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful machine, perfect for catching up on your backlog of PC games while traveling. No issues after upgrading storage, bios, and playing since it released.
I would recommend this to a friend - Pros mentioned:Overall performance
Still a pc... even if small
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it just a hassle to get call off duty to recognize the controls... but it handles like a high end pc.
I would recommend this to a friend - Pros mentioned:Overall performance
Portable Gaming Desktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works almost as good as advertised by ASUS. Just remember to keep Windows 11, MyAsus, and Armoury Crate updated..
I would recommend this to a friend - Pros mentioned:Portability
Portable and Powerful.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am havjnv a blast with the nwew Rog Ally. The concept of having a handheld windows pc at the palm of your hand is incredible!
I would recommend this to a friend - Pros mentioned:Game compatibility
Great gaming Console
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Hardware games run great on it the software takes time to learn but really nice
I would recommend this to a friend - Pros mentioned:Overall performance
Good item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great console. It has excellent capabilities for the development of multiple activities. It can work as an office computer to fun to enjoy any game.
I would recommend this to a friend - Pros mentioned:Game compatibility
Great Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device can play the majority of all pc games on the go.
I would recommend this to a friend - Pros mentioned:Overall performance
The next iteration of PC Gaming
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With this kind of power in your hands, who really needs the big rig setups of the past. Aside from hard core FPS players, this unit is ideal in many ways!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Great options and devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally broke down and got on. It’s truly an amazing device. Who would ever though I could have a windows based games handheld console!!
I would recommend this to a friend - Pros mentioned:Overall performance
Great item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great item for the active gamer or your kids. It is a real working computer and can play any game so far on max settings.
I would recommend this to a friend - Cons mentioned:Storage capacity
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought mine not too long ago and although the space in it is small upu can upgrade that to around 2tb despite the cost of storage id say its worth the purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
ROG Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming apparatus it uses a ton of gaming apps and the graphics are spot on i would recommend this to anyone who likes gaming on the go.
I would recommend this to a friend - Pros mentioned:Overall performance
Best portable gaming
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent item almost perfect! It run almost everything
I would recommend this to a friend - Cons mentioned:Battery life
Its pretty awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the battery runs a little fast but so does the time on how fun it is to play on this very beast
I would recommend this to a friend