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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9042 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 9,042 reviews
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    ROG Ally 120Hz: Windows 11 Gaming Bliss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally 120Hz delivers immersive gaming on a 7-inch screen, backed by powerful performance and sleek design. Impressive!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my Asus Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it last month, this Asus rog ally works perfectly fine honestly it's A plus purchase, games run fine, windows 11 is actually not bad on the device

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    powerful handheld and well worth the purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing powerful portable gaming machine that gets the job done of playing current gen games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for both PC and Handheld use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been wanting a handheld for a long while and this was a great buy for me. I can log into all of my game accounts and play most anything in my libraries. I personally havent run into any deadstick or sd card reader issues though others have. Mostly playing diablo 4 and a few older games on it but so far so good! I really like how its a pc as well. With a hub plugged in I can run a hdmi, a mouse, and keyboard to it and use it as a pc and unplug and game when i want. I really like it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best purchase yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this. I’m a gamer, love my PC don’t get me wrong. But there’s nothing like relaxing in bed or on the couch with the ability to play alll my PC games hand held. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a Steam Deck, the ROG Ally blows it away. Screen is amazing. Very comfortable to hold and performance is incredible.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Software

    Rated 3 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus Rog Ally is an incredible powerful gaming handheld but sofware is buggy and battery life is rwally bad. 1 hour for tripple AAA game runing at 25W and 75% or more brigness. We need a breakthrough battery tech to helo us as soon as possible. Also Windows is not touch friendly we need Microsoft to do their job.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Alex,

      We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that future updates to the ROG Ally will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0120 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Rog alley

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better then my steam deck. Has ability to play more games becusse it runs windows 11.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great handheld gaming pc!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld computer! Works as intended. Great for couch gaming or laying in your bed. No regrets. Works as intended!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to love this device, but Windows 11 is causing issues that are affecting my overall experience. While games run well at 720p and 900p, exceeding the performance of a Switch, other aspects of the device are suffering due to Windows 11. Is there anything I can do to troubleshoot these issues?

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming PC in the palm of your hand! We took this on a trip and played Subnautica and Horizon: Zero Dawn. Both performed excellently. The battery lasted long enough to game most of our two hour flight with some charge still left on it. Of course, we plug it in when possible as battery life is probably the weakest point. That said, I’d trade it for the power and clarity this delivers over the competition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally own two rog ally z1 extreme and one rog ally z1 models and there great especially for the low price they are at now

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 1 out of 5 stars

    ROG Ally Overheating fried my SD Card Reader

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general, the performance to play triple AAA party games is great. I was able to play World of Warcraft classic in 30min-1hr using a controller mod, and Diablo IV a few times. Unfortunately when I went to access my games from the SD Card, the drive was no longer appearing. This is unfortunate as that was the option I chose to have extra games stored there. I went to ASUS website to open a repair ticket as I pre-ordered this and had it launch day, but ASUS directed me to go to Best Buy where I purchased to have it repaired. So now they have and are sending to the regional repair center states away for 2-4 weeks. I have ASUS 4K gaming monitors and so on and never had an issue, they seemed to really rush this. Another issue is this is meant to be a mobile gaming device, and when trying to compete with the steam deck, not including a case is a negative, but then selling a separate case that cannot house the charger for it is a double negative. I would recommend just getting a steam deck, which I had before and wished I just stuck with that. Hopefully ASUS fixes future units

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ronald,

      We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. As we understand, you've sent the device in for repairs and we hope the issue gets resolved.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0204" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Amazing device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful portable pc! It plays games smoothly up to 60 fps on 1080p the screen is awesome it truly does what it promises!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Product Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product by Asus..Ive played in this gaming handheld devices everything works fine and good but sometimes the FPS lag and the games sometimes freeze and hangs up..and again I've to reboot it and it's all fine..I think Asus will solve this problem in the new future..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely Love It!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that the Asus Rog Ally is by far the best handheld gaming device I’ve ever had the pleasure of laying my hands on. Its everything I’ve ever wanted in a high end handheld and more.. much much more.. the fact that this beast runs Windows is also a huge bonus as I can also use it for some editing and various other tasks. Too bad 5 stars is the limit because I’d give 10 if I could. #Amazed

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Incredibly impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box of this product and it has amazed me from day one. I can't believe so much computing power can be packed into such a small device! It has no issues handling some of my favorite games (Sims 4, SWTOR, Guild Wars2) and I am enjoying being able to game again immensely. Definitely recommend! I still think I'll end up getting a more robust PC at some point, but this definite works in the interim!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great windows handheld More powerful than the steam deck and slimmer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The all in one power house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t let people tell you otherwise, the ROG Ally is awesome! I’ve had mine since launch and have zero issues or complaints. Everything works as advertised, highest quality, high FPS, AAA gaming in your hands. This is not a Nintendo Switch but as long as you know your way around a windows PC you will be right at home. This is exactly what I dreamed about when I was a kid, a one and done everything gaming console in your hands. No compromises, a home run in my opinion

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just get one, you won't regret it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has blown me away. The performance is unbelievable and the display is gorgeous. Ergonomics leave a bit to be desired, but easily fixable with aftermarket silicone grips. Battery life is pretty bad if running on "turbo" mode. Aside from those couple things, ai absolutely love it. Very happy with my purchase!

    I would recommend this to a friend