Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Better than expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been seeing alot of others reporting endless issues. I have not had any. This thing is a beast and actually out performed my expectations. Deff recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Buy with caution
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus’ customer support is atrocious. Fried two microSD cards that I own and when I sent it in, they tried to charge me $300+ for random things they claimed were damaged. When it works, its great. I’ll be going forna Lenovo Legion if this breaks again tho.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Milo,
We sincerely apologize for the issues you've faced with the ROG Ally and our support team as well as the inconvenience caused. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our team for review.
Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0477" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, I love being able to play anywhere in my home and the option for upgrading with the XG Mobile is perfect for me. Can’t go wrong.
I would recommend this to a friend LOVE MY HANDHELD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you know how to tinker with pc gaming you will ove this. by far my favorite thing to pick up and get some gaming in anywhere
I would recommend this to a friend- Pros mentioned:Game compatibility
Love the ROG Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the gaming experience that this handheld device gives you. I recommend this to everyone that enjoys gaming!
I would recommend this to a friend - Pros mentioned:Overall performance
Great Purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I got it for the traveling my family does. Call of duty works good and that’s about all I really bought it for.
I would recommend this to a friend - Cons mentioned:Battery life
Battery very bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery finish very fast and keep the froze I don’t like wanna do that
No, I would not recommend this to a friend - Pros mentioned:Overall performance
If you got the money go for it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system definitely is a blast playing pc titles when just laying back in a lazy boy.
I would recommend this to a friend - Pros mentioned:Game compatibility
Great Little Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep your resolution at 720p and this can run just about anything.
I would recommend this to a friend - Pros mentioned:Overall performance
Great device
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Runs a lot of games, even the newer ones with acceptable FPS and the controls are very responsive.
I would recommend this to a friend - Pros mentioned:Overall performance
Great system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system very powerful runs games like baldurs gate 3 and fast games like forza horizon 5 fine.
I would recommend this to a friend - Pros mentioned:Overall performance
Its great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it use it only on break at work and it makes my days way better. Just playing elden ring or cyberpunk at work os great.
I would recommend this to a friend - Pros mentioned:Screen quality
Game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming system for on the go! Really great refresh rate and the screen is amazing.
I would recommend this to a friend - Pros mentioned:Overall performance
Great device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this device rocks i take it out to my work and when im bored i try to play a few rounds on mw2 its awesome! Definitely worth it
I would recommend this to a friend - Cons mentioned:Battery life
Amazing!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say only battery life is okay but everything else looked and worked amazing!
I would recommend this to a friend - Pros mentioned:Game compatibility
Portable gaming
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved it. I can play ps plus and xbox games. I could use it for many others things as well.
I would recommend this to a friend WOW. awesome for on the go !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am amazed that this is so powerful! I wish i had better wifi to use this to its fullest capabilities ! Amazing product. Crisp picture and awesome sound !
I would recommend this to a friend- Pros mentioned:Overall performance
Incredible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a powerful machine. Asus really helped me dive into the world of PC gaming! I’m having a blast.
I would recommend this to a friend Great idea ok implementation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to love this but it needs just a litte more juice to play AAA games- and maybe a litte help to play competitive fps- joystick is soso- needs two extra back buttons that are easy to program- sans gpu should be better- the xg mobile is great but double the price and unreasonable for most usage
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tommytraining
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0019) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great After you get to messenger with the settings and what not it works just as good as any computer or gaming console.
I would recommend this to a friend