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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9054 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 277 Showing 5,521-5,540 of 9,054 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ally extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for mobile gaming on the go. Wished it already had the my asus app. But over all love it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Small computer and gaming console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Great gaming product! The ROG is easy to use and good to play the video games. Not heavy and is a small computer!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very cool

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool! Portable PC, comes in handy if you travel often

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Exciting at first but…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A handheld gaming PC what a dream right! Well it started off good with high expectations played the games I wanted it to play like Diablo 4, RainbowSix & pretty much any Steam game. However Ive recently been having charging/power issues, sometimes wont recognize when I plug it in which is worrying. It doesn get pretty hot too, Ill have to keep an eye on it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KaijuMaster,

      Thank you for bringing this to our attention and I certainly understand your frustration. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please know that all ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic for performant gaming on the Go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. Much better and faster and simplistic than a SteamDeck. Windows OS is smooth and GamePass is huge value add

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re debating on buying this, stop debating and buy it!! It’s amazing and I can use game pass, Steam, EA, and more. Any Xbox or PlayStation games are available here on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of its kind

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I was talked into buying this over a Nintendo switch OLED by my Manager at my job. I have never been more impressed by a gaming console! The processor is strong enough to run heavy games at high frame rate as smooth as a freshly shaved head. I fell in love with it as soon as it lit up in my hands. I’ve seen the competitors and this is by far the best of its kind to date. Highly recommend especially when you pair it with a dock to connect it up to your monitor or tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase! Would recommend if debating on getting a PC or handheld.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 2 out of 5 stars

    Right now it's a wreck, for advanced users only

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, there are major widespread issues with devices, ranging from several thumb stick issues to display problems to devices being simply broken on arrival. The software that Asus has rolled out badly needs a revamp, also, so even when you have a good device you will be fighting it half the time. When it's working well it's gorgeous and fast, so we'll see how it fares once software fixes roll out. One can only hope that Asus will change the manufacturing process, or defective devices will make the newcomer dead in the water. If you simply want your handheld to work from the start, there are more affordable and stable platforms to play with. Also, if you aren't at least kind of a techie, then steer clear. You'll need to know your way around windows to even get up and running.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LilMutombo,

      It's very unfortunate you've encountered issues with your ROG Ally. You can rest assured that I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. At this time, have you completed all pending updates that are on both Aroumry Crate and Windows Update? If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Try it before you buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its best. Surely the best screen on pc handheld with nice refresh rates

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Embracing Freedom: The Asus Ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Ally has become my go-to device ever since I transitioned from my gaming desktop to the Steam Deck for gaming. I absolutely adore it! The handheld gaming experience provided by the Ally and Steam Deck fulfills the inner child in me. There's something irresistible about the freedom to play games anywhere, anytime—it's simply top-notch. While I still keep my desktop for more demanding titles like Star Citizen, most of the time, you'll find me immersed in gaming on the Ally.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It's a beast of a machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is hands down the best handheld I've ever owned. It's running Diablo 4 at 60-70fps 1080p, Rocket league 120fps, Hades 120fps. It's a beast!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ROG Ally Open Box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Bought it Open-Box but actually had nothing to worry. The item was as if never used.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So cool.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great experience if you come with some patience as it is a windows based PC still. But plays all my games on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    great handheld gaming from asus rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome hand held plays all the games i have loaded, was real easy to upgrade the ssd and the cloud based recovery of windows was fast and easy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Xbox Handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect as an Xbox on-the-go handheld. Battery runs out in a few hours but thats expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Asus ROG Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s a powerful handheld system that can almost play majority of PC games that a win in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It's good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about 8 months now. Definitely gives the steam deck a run for it's money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best handheld PC yet, LOVE IT! I also own a steam deck, which is great, but the ALLY is a better experience and is simply faster.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but battery barely lasts an hour, also freezes a lot. For this price not worth buying.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Teabea,

      We sincerely apologize for the battery and system performance issues you're experiencing with the ROG Ally and for the inconvenience this may have caused you. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0570" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/#A4
      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/support/faq/1038855/ Asus