Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability
Best on the go system
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the go system. Doesnt even compare to steam deck and certainly not a switch. More convenient than a gaming laptop
I would recommend this to a friend - Cons mentioned:Heat dissipation
Too HOT
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit always gets excessively hot and becomes a must to get stand with strong fan. Will be considering bringing in under Protection Plan to do return/exchange.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MicTech,
Thank you for your comment.
We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if you are experiencing excessive heat generation. It is normal for handheld devices, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. To regulate heat generation, ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. While gaming ensure no resource-hungry applications, services and processes are running in the background, this will spike the temperature. You can check go to Task Manager to check how high system resource utilization is being used. The heat or temperature does decrease or normalizes once system resource utilization goes down. Additionally, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Asus nailed it with this one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing. It synced up with my Asus laptop right away. The picture and sound quality are great and does everything I need it to.
I would recommend this to a friend - Cons mentioned:Sd card reader
So far so good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Minor flaws and bugs here and there but nothing serious The Only problem is the micro Sd card slot witch stoped working on my unit.
I would recommend this to a friend - Pros mentioned:Overall performance
Best Buy rocks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first one had a fan failure and best buy replaced it the next day in less than 10 min. So far the new one rocks and has been a joy to use.
I would recommend this to a friend - Pros mentioned:Overall performance
GOAT
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the perfect console whit windows, Asus never disappointment
I would recommend this to a friend - Pros mentioned:Overall performance
Needs work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This could be a beast but it does have a lot of bugs wrong with it and a lot of good with it too
I would recommend this to a friend - Pros mentioned:Screen quality
Asus ROG Ally helps my gaming fix, anywhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome form factor when placed in the hands. Being a Windows 11 OS, it's simply fantastic to play my Xbox Game Pass games. You must be near a strong internet connection to benefit from ROG Ally features and take advantage of the 120hz refresh rate and that wonderful 1080p 7' screen. Playing Red Dead 2, Max Payne 3, even Cyberpunk 2077 is nice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GriffeyVice.
We are truly delighted to hear that you have been enjoying your ROG Ally. We would also like to hear from you what changes you would suggest to be made to this product for it to be a 5-star item. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0138" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Little monster!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying this little monster. I recomended to anyone. Porteble anf full of specs and options.
I would recommend this to a friend - Pros mentioned:Portability
pc gamegear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pc gaming turned handheld. Brings me back to owning a Sega Gamegear.
I would recommend this to a friend - Pros mentioned:Overall performance
Great compact computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For how compact it is, it definitely gets the job done. Just gotta keep it plugged in when gaming
I would recommend this to a friend - Pros mentioned:Overall performance
AMAZING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device blows me away when you compare to others. The interface is a little annoying at first but very easy to get used to. 5 stars for sure.
I would recommend this to a friend - Pros mentioned:Overall performance
ASUSROGALLY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.performs really good for a handheld device if you don’t travel i wouldn’t recommend but if you travel and game this is the device to get
I would recommend this to a friend - Pros mentioned:Portability
Great gaming handheld
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device ! Slim and very portable for factor. 10/10 would highly recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Really Cool but 1st Gen Product Issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the device is awesome with amazing perfomance and its really cool in theory but it suffers from first generation issues like random bugs, reboots, and general glitchiness. ASUS has yet to fix many if the bugs so we will see what the second generation of this product brings
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdrianBermudez,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0381).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1050046/
Driver:https://dlcdnets.asus.com/pub/ASUS/IOTHMD/Image/BIOS/115257/ASUS_RC71L_336_BIOS_Update.exe?model=ROG%20Ally%20(2023)
- Pros mentioned:Overall performance
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming. I bought to play while on an army base since i dont have my own room. Ive had no problem with it!
I would recommend this to a friend Get you one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for a little over a year already and it’s an amazing device me and my kid use it and for someone who games on pc it wasn’t that hard to get adjust it!
I would recommend this to a friend- Pros mentioned:Overall performance
Turbo mode engaged
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing best hand held in a long time! Keeping pace on triples @60hz
I would recommend this to a friend - Pros mentioned:Overall performance
rog ally is amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a real notebook in video game format. For those who are already used to the Nintendo Switch, it will be a leap in quality and performance.
I would recommend this to a friend - Pros mentioned:Overall performance
Best PC ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful PC.Great graphic and performance I love it
I would recommend this to a friend