Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far haven’t had any problems with it.
I would recommend this to a friend - Pros mentioned:Overall performance
Dad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas present for my son. He liked the present.
I would recommend this to a friend - Pros mentioned:Overall performance
Controls weren't the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joysticks and controls were just a let down, I don't see the joysticks last longer than 6 months of heavy use. Great for people willing to tinker and replace though! Device ran games great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear WillF,
It's unfortunate to hear you're not completely satisfied with your ROG Ally. Please know that all ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you need any further assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Screen quality
Better than steam deck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far! Feels premium and the screen grabs everyones attention around you.
I would recommend this to a friend ASUS feedback
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best console ,I love ASUS. Specially Best Buy always have some good deals for the customers,like this one I purchased console and they give a discount,which is amazing, And also give 1 month for free game pass from Xbox, Recommend 5+
I would recommend this to a friend- Pros mentioned:Overall performance
Worth every dime
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steam deck doesnt even stand a chance to this device
I would recommend this to a friend - Pros mentioned:Portability
Good rog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good, portable and desktop. I really recommend it, it has few flaws
I would recommend this to a friend - Pros mentioned:Overall performance
Fantastic with a bit of Setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People just need to pay attention and do some updating, once you do, it’s awesome.
I would recommend this to a friend - Pros mentioned:Overall performance
Plays everything. Awesome device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this device. Im playing a whole lot of diablo4 from my bed on this thing!
I would recommend this to a friend - Pros mentioned:Portability
Great handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid portable windows device, enjoy the flexibility of windows in a handheld.
I would recommend this to a friend - Cons mentioned:Battery life, Heat dissipation
Save your money!!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing cool about this is the gaming potential it has. Unfortunately you need WiFi to play and get better definition, and even that the WiFi has to be Really good. The battery dies too quick on Turbo mode and gets hot quickly. Not the best piece of tech especially for all that money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luis A,
We sincerely apologize for the battery and overheating issue you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional.
Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 341
12.19 MB
2024/09/12
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us atcustomerloyalty@asus.comand provide the case number "N2306018159-0382" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Overall performance
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing gaming device for the money. It has amazing graphics and performance.
I would recommend this to a friend - Pros mentioned:Overall performance
Fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson absolutely loves it plays it all the time
I would recommend this to a friend - Pros mentioned:Overall performance
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and wonderful experience and people working ar Best Buy.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Great pc game
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great game and really good price. With 100 nocked off
I would recommend this to a friend - Pros mentioned:Portability
This is amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Far exceeded my expectations!! Easy to travel with
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld and can do just about anything. Just some small bugs to fix
I would recommend this to a friend - Pros mentioned:Overall performance
Love it as much as i do my steam deck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues at all, makes playing games with my friends after work a lot easier ☺️
I would recommend this to a friend - Pros mentioned:Game compatibility
Plays games great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays games great have no problems with it really fast better than Steam deck
I would recommend this to a friend - Pros mentioned:Overall performance
Great console
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great console. Runs smoothly and emulates everything
I would recommend this to a friend