Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
No one Should have to go through this for free stu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the rog ally but was put through a whole bunch because they didn’t have the hard case with there was a bundle so I my hopes up for nothing and then they don’t email the Xbox game pass till more than a month later. Don’t recommend buying from the store just go to the website and order it might have less problems.!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NathenS,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused. If your product qualifies for the Xbox game pass, you can register your product using the "My ASUS" applications and claim your games pass within the application. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Amazing handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking to get into pc gaming, but don’t have enough room for an actual pc or just looking to get started. Definitely recommend this machine. Takes a bit to learn how to navigate through and learning all the settings but overall it’s worth it
I would recommend this to a friendTime will tell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is excellent device spec-wise. The only issue is Asus reputation and circulating issues regarding the SD card. Time will tell if this will take the steam deck’s place in the future.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Rog ally
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handheld has heating issues with sd card by the time i figured this out it was allready to late for me to return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason W,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0355" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
Practically Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond happy that I picked up the ROG Ally. It seamlessly plays my steam and blizzard libraries and supports my day to day needs, as much as a computer can fulfill, of course. I was pretty skeptical but I'm definitely a fan!
I would recommend this to a friendROG ally is DA best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my ROG. If you are a computer geek like me this is right up your alley (or ally :) ). If your looking for counsel gaming, I suggest you get a PS5 or Xbox. WARNING: There is a learning curve if you at are not used to PC gaming. Jus saying
I would recommend this to a friendGreat handheld. Has some quality issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great handheld. However, 3 weeks after having it and 3 BIOS updates later, my left joystick stopped registering left and right in Windows. Working on hopefully getting a replacement.
I would recommend this to a friend- Cons mentioned:Battery life
Save yourself time & money. Don’t purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was between this and a steam deck. I didn’t want to get a Steam Deck because I wanted to play the sims on a portable device SO BAD one day. I wish I would’ve waited to get a steam deck. I’ve only had this for a few months and I opened the sims for 20 minutes. My battery went from 65% to 15%. I have to constantly have it on the charger. I don’t understand. This is ridiculous.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Natalie D,
We sincerely apologize for the battery life issue you're experiencing with the ROG Ally and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0425" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Enjoyable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power is a problem, but if you dont mind, it perfect. I think its grate for what it is. i have been happy with it since i bought it haven't given me any problem runs really well. I play for 4 hours on it before setting it down
I would recommend this to a friendGood but
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device. Battery bad. Screen too small . They did better in rog ally x
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johnnyson,
Thank you for your feedback on the ROG Ally. We’re pleased to hear you consider the device a good product, and we recognize your concerns regarding battery performance and the smaller screen size, particularly in relation to the enhancements introduced with the ROG Ally X.
To address the battery issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0305" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
My boredom saver
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing take it with me when ever I go to the doctors or when the wife does
I would recommend this to a friendAmazing if you get a working one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of people have had hardware issues. So far mines been a delight other than corrupting 1 of my sd cards due to an improper default setting in windows. Overall im happy with my purchase
No, I would not recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My hands normally go numb on hand helds that are too thin (switch) or too bulky (steam deck), so this was my goldilocks moment to shine! I love my Ally!
I would recommend this to a friendAmazing little rig
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this thing the only complaint i had was using the controller for a mouse but that was just me not knowing how it works seriously watch the youtube vids short cuts for everything
I would recommend this to a friend- Cons mentioned:Heat dissipation, Sd card reader
Never buying an Asus again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermal issues and won't read the SD card. I sent it back to Asus for repair and it came back worse. They installed a nonactivated version of Windows 11, but the joystick is not responding. The fan is loud and the ROG is burning. This is my last time ever buying an Asus product.
No, I would not recommend this to a friend Best in my opinion
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty sweet system! Love that I can play steam or windows games
I would recommend this to a friendRog ally
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a good product for me o I don’t have a lot of games downloaded to it only like 10 games + I upgraded the internal memory to 2tb
I would recommend this to a friendAlly while Travelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome hand held for on the go gaming. The windows build makes it easy to use and navigate menus, while the built in software from Asus allows for a central place for all games (Steam, Xbox, and Windows) to launch
I would recommend this to a friendGood but….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was going good for a little while up until it now randomly blue screen saying there’s a problem and restarts. Not even a year yet. Got it August 2024 and it’s now May 2025.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kodi N,
We sincerely apologize for the blue screen errors you're experiencing with the ROG Ally and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0578" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
- Cons mentioned:Heat dissipation
It okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is okay, i had ut fir like a month now and let say that it get really hot, and sometime havy game crash!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stanley,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0379" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/