Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
underwhelming
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.windows just isnt a suitable handheld OS. with something like bazzite running on it, i could see it being much more usable. that said, the Ally X is out now, so unless you can get a very good price on this model I would be looking at that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Foddo,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0541" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best handled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously one of the best purchases I’ve made in a while, I absolutely love it. The bios updates are sometimes a hit or miss, but the new 322 has been killing it. Highly recommend
I would recommend this to a friendLove it, BUTTTT.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the device but after spending this much on it and the fact that the way i use it is just beijg hooked up to a tv at work occasionally makes me wish i just got a laptop instead. I would like for the EGPU to be cheaper.
I would recommend this to a friendBattery life is good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Battery lasts longer than expected, but comfortable to play while plugged in.
I would recommend this to a friendRog Ally an Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it, but need to have some updates on the way you connect to wifi as only be connected through a home router, I would like to see a internet mobile configuration.
I would recommend this to a friend- Cons mentioned:Battery life, Heat dissipation
Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awful. Overheats like mad just installing games. Doesn't turn on every time the button is pressed. Battery life shorter than the steam deck's intro animation
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We apologize for the unfortunate experience you have been having with the ASUS ROG Ally. This is definitely not the kind of experience we want our customers to have with any of our products and is not the type of quality to expect from ASUS. If you are still within the return window with Best Buy we recommend returning it if you are experiencing hardware issues with your unit for a replacement/refund. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0061" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Great device, but…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s a great gaming device, but micro SD card reader failed in a couple of months. Fortunately, it is still under the warranty.
I would recommend this to a friendI'm happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. I am not a computer person and this is super easy to use. The armory crate puts all the games in one spot. Feels good in my hands.
I would recommend this to a friendROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am more of a keyboard and mouse pc game player, so I like that I am able to play those games of this. But learning how to use game controller joysticks and buttons and setting up pc games on this has been a learning curve for me.
I would recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software updates have kept the product cool even when running in turbo. So far been great to play cloud games on the go or from the couch.
I would recommend this to a friend- Cons mentioned:Battery life
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the wifi isnt great, it wont let you log onto game pass and play, I was only able to get it to work at home. Battery will not last. It gave me less than 2 hrs of game play on a full charge.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
We sincerely apologize for the wireless connectivity and battery life issue you're experiencing with the ROG Ally and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0289" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
- Cons mentioned:Sd card reader
One major flaw….
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a defect in the card reader where it gets hot and burns out I’m not sure if they fixed the problem or not with newer models but the one I had I do not recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bjc617,
Thank you for sharing your experience with the ROG Ally. We’re sorry to hear about the issue you encountered with the card reader and understand your concern. Your feedback is valuable and will be forwarded to our product team for review. For further assistance or to explore service options, please contact our support team at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0437" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ally - refurbed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Amazing value. Wish Windows 11 still had a selectable tablet mode that is appropriate to a smaller screen.
I would recommend this to a friend
Better than the switch
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In most ways minus playing actual current day Nintendo games, this machine is one of the future. Up to 16 gigs if ram in a device that small is something truly of the future.
I would recommend this to a friendSmall Size, Big Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was taken aback completely after using this thing to play my favorite AAA titles. One of the first downloads was Elden Ring and it looks stunning. Very happy with it and I would recommend to any gamer.
I would recommend this to a friendAsus Rog Ally Z1E
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most exciting new toy purchased in years. Geeking out.
I would recommend this to a friendMayb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for portable, but i would recommend Sticking to actual pc or game system of your not traveling
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chicago,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0299) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Entry lvl computer gaming!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a non computer gamer, this thing is amazing. Few bugs here and there but updates have been coming out smoothing out the handheld. I have owned the steam deck and coming from that to this i wouldnt want to go back.
I would recommend this to a friendGreat for modern games and emulation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been great so far. I've setup emulators and a few modern games. If You've never setup emulators on pc before there's a learning curve but not too difficult. If you want something that's user friendly i would go with steam deck
I would recommend this to a friendOverrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fluid as the steam deck. Specs are slightly better but thats about all. Feels like a someone forced a game system into a windows tablet. Performance wise once the games start it works well. Startup times were unusually long for the hardware but worked well after that. The refresh rate is pretty much the only thing that it has over the steam deck but with all the other lackluster performances it really isnt worth getting it over the steam deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. In the view of our brand, this is not representative of the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We value your feedback which will be reviewed by our Product team.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0245" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support