Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Horrible Customer Service From Asus
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is horrible on the Ally. In addition, Asus slapped everyone who purchased this item in the face by releasing the same model but with a better battery a year letter. I will never buy directly from Asus again. I'd return this device if I still could.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anony,
Please accept our sincere apologies for the problems you've encountered with the ROG Ally and our support team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0269" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
- Cons mentioned:Sd card reader
SD card eater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved it at first but it destroyed 3 sd cards now.
No, I would not recommend this to a friend E’s Mobile Shop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it as an open box and never used it but when I did come to find out the joystick was not working so had to send it in to fix
No, I would not recommend this to a friendThe G.O.A.T of handhelds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the money in a lot of ways. It’s more than a gaming system as well. I love the design and there’s way more positives than negatives. This system really sets the bar for handhelds and consoles.
I would recommend this to a friendAn awesome windows handheld
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve finally started making a dent in my backlog of games thanks to this device. I absolutely love it. It might not be for everyone though so I recommend watching some reviews on youtube before purchasing.
I would recommend this to a friend- Cons mentioned:Battery life, Heat dissipation
Dont buy this yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return mine because of a number of issues. Battery faulty. The system got so hot even with the fans at full rpm that it warped my sd card. Still some issues with performance. Dont get this till its been out for awhile and all the issues worked out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brett3964,
We sincerely apologize for the poor experience you've had with the ASUS ROG Ally. This is definitely not the norm and is not the type of quality to expect from ASUS products. We are sorry to hear that you had to return your ROG Ally. We will be releasing updates in the future that will address issues, improve system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Amazing Device....take your time with setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being a Windows computer that happens to be a handheld gaming device comes with all the flaws of Windows. Take your time setting it up and allow for a large learning curve. Dont expect to get it perfect out the box.
I would recommend this to a friend- Pros mentioned:Overall performance
Fun handheld
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld, vrr is nice to have on a system that runs most triple a titles at 60.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Keith D,
Thank you for sharing your experience with the ROG Ally. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is our hope that the device continues to operate normally and that you enjoy using it.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0358" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay; for a pc based mobile gaming device it is cutting edge but a Nintendo switch feels more fluid and refined. Not sure how to feel about this device.
No, I would not recommend this to a friendROG ALLY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fact that this is a full windows pc is just amazing and the upgradability it has as well as egpu js makes this a great purchase. Honestly bery satisfied with the product and I do reccomend the Dock for the Ally.
I would recommend this to a friendGreatness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s what i hoped for and wanted. I expected something worse like trash but hey when life gives you lemons you know something is up. Btw they said mankind made lemons which is wild
I would recommend this to a friendgood hardwear but software needs some work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good hardware, but the software is buggy and lots of issues here and there. Also controller stick isnt as premium feeling as a full standalone controller.
I would recommend this to a friendAlly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROG Ally at this price point is a win. The steam deck is nice, but Win OS more games more power. SD compares better on mobile juice but at turbo speeds the Ally takes the win.
I would recommend this to a friendGood product but has some glaring problems.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't know exactly how these changes need to be made but it really bugs out trying to start steam games. It also does not have the best hand feel but neither does anything else like it in my opinion. I do thoroughly enjoy using it and like that it has a windows license with it. I would have preferred a terabyte on it for around $700 but half is still manageable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean S,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We also understand your concerns about the product not meeting your full expectations, and we apologize for that as well. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0426" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Amazing Handheld
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing device, would recommend for anyone looking for a portable PC, only issue is the temp, it does get a lil toasty, but not too bad.
I would recommend this to a friendBest handheld PC!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for myself and love it but takes some time getting used to especially only playing on a Nintendo switch. Definitely many more features than the smaller handhelds etc....
I would recommend this to a friendGreat price when on sale
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for about two weeks now. Definitely have to tweak settings to get AAA titles to play. Only con is having to play plugged into to use 30w mode
I would recommend this to a friendLacked in quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the Lenovo Legion go the rog ally is made out of much cheaper parts within two weeks. I had to swap it out three times before I eventually just returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cj403,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you have returned the Ally, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0568" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
GAMING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Great speed , great for games highly recommend . Would buy again
I would recommend this to a friendAsus nailed it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit works very well and the 120hz is amazing. I had the steam deck and ended up selling it for this. It's a lot smoother and has windows built in which allows you to customize it better
I would recommend this to a friend