Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Rog ally tested 1 week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little battery i feel they need work more in the life battery bc is little low
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Czep1,
We sincerely apologize for the battery issue you're experiencing with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
Please note that there will also be a number of updates to ROG Ally that will be released in the future to improve the overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0262" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Fantastic
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. Went in just to check it out and could not pass up the great deal. Had it for months with use regularly and no issues.
I would recommend this to a friendfinally a gamer's dream come true
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.simply awesome and super easy to use. i use a belkin usb-c hub to provide power to the unit and add a mouse/keyboard and hook it to a big monitor/tv. i also use a regular xbox controller.
I would recommend this to a friendHow to set 3W low APU watt idle.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tips. Low idle 3W: Enter bios (reboot and hold down the volume down button), Enable ErB. To disable startup boot sound, also in bios, disable "Animation Post Logo Configuration"
I would recommend this to a friendPretty much agreeing with everyone else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for someone who knows their way around tech, bad for someone whos used to a nintendo switch. Great potential but needs development.
I would recommend this to a friendPurchase, purchase it now!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing does wonders, i recommend getting an adapter to plug a keyboard mouse and monitor. Been playing non stop with my son on his pc
No, I would not recommend this to a friendGreat for Nintendo piracy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to pirate the copyrighted intellectual property of a company like Nintendo™️, this is a great handheld to do it with.
I would recommend this to a friendWindows is a horrid OS for a gaming system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but Windows is not. Windows is a horrid OS for a gaming system. To fully update it takes over 2 hours at least.
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good, it's like riding a unicorn naked down a mountain while drinking from a goblet filled with the laughter of children.
I would recommend this to a friendNice game
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect item my husband and son likes very much and it’s a fast service when I ordered thank you
I would recommend this to a friendDay 1 purchaser
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly i didnt have any of the issues that others may have i enjoy the device my only 2 issues is not being able to use a thunderbolt dock and only one usbc port
I would recommend this to a friendIt's alright
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the Steam Deck easily. This is a great device for what it is. I just wish it was more of a console like experience like the Steam Deck. Windows 11 really holds this device back.I tried a different OS ChimeraOS to be exact and it didn't make much of the difference. It just doesn't feel right that's all I got to say. If you love the Steam Deck and everything about it. You'll probably dislike this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear shaddmain,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0175 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Pleasant
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was pleasant although, I did have to look for someone to help me everyone was very nice
I would recommend this to a friend- Cons mentioned:Heat dissipation
SD Card Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's a huge Hardware issue with the Ally. Asus is still currently investigating the issue, but said that they are not experiencing any issues as of yet. The Micro SD Card slot on the top of the device breaks eventually, since the heat vent is right next to it. This is a terrible engineering issue that they have not thought of at the time of creating this device. Unfortunately Asus is not transparent and quite terrible and communicating with the community. It feels as if their product quality has been suffering as of late, especially after their motherboard scandal surfaced earlier of 2023. As of now, Asus can not be trusted as a hardware company and needs to adjust their business strategies to gain trust from the consumer. I absolutely love the Ally and the potential it has, but until Asus fixes their Hardware issues, I would highly suggest to stay away from their brand until reviewers get products that are safe and usable for longer than 2 weeks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Niklaas,
We are sorry to hear that you have been experiencing issues with your micro SD card with your ROG Ally. We are currently investigating the issue and would encourage that you return your device to us to be serviced under warranty. We would also like to request the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0044" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
AAA+
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy, even with the small inconveniences that comes along with widows.
I would recommend this to a friend- Cons mentioned:Battery life
Battery horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is the worst going back to my Nintendo switch oled
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AarronA,
Thank you for your comment.
We do understand your disappointment with the battery life. Since it is a gaming device, the battery will drain faster while playing games.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great once you start playing games
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was a lot as you want to update windows, asus software and the armory crate but after that a pretty great expirience. Hopefully they continue supporting it with software updates.
I would recommend this to a friendRog Ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box, looked brand new. Ive read a lot of mixed reviews but I enjoy using it. Just upgraded storage and it works seamlessly.
I would recommend this to a friend- Pros mentioned:Overall performance
Embarrassed when it doesn’t work and a newbie trie
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok very laggy and buggy .it works great sometimes but lord if you don't do windows your done . It’s to freaking much for the basic gamer . The infrastructure is big there . Maybe in time infrastructure is key to a good gaming experience this product is to much updating on this small device . It is not a pleasing experience all the time .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kamu F,
We are sorry to hear that you had a disappointing experience with the ASUS ROG Ally so far. This is definitely not the kind of experience we want any of our customers to have and we are happy to help. Please note that there will be future updates that will improve overall system stability and performance so we recommend keeping your ROG Ally fully updated at all times. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0037" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Budget gaming cons
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine for the price, recommend to anyone on budget
I would recommend this to a friend