Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sd card reader
Flawed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hand held PC has so much potential, but the SD card readers crap out in them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xbox,
We sincerely apologize for the issue you're having with the ROG Ally SD card reader. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 323
12.15 MB
2023/07/20
If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first-time use?
4. SD card work on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance/turbo/manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0196" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Convenient Gaming
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience for me, I’m coming from a steam deck and this was just a much easier experience. Quality is great power is awesome, but the Convenience is unbeatable.
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good concept, complicated if you’re not a die hard gamer. Not for me but great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GGMM,
Thank you for your feedback on the ASUS ROG Ally 7. We're glad you found the concept strong, even if it wasn’t the right fit for your needs. We appreciate you sharing your thoughts as they help us continue to improve and support a wide range of users.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0594" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely pleased with this purchase, I was originally thinking about getting a steam deck, but hten did some research and decided that this was a better fit.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing. Would 100% recommend, only problems are joystickks will stop hit have been repaired for free
I would recommend this to a friend- Cons mentioned:Storage capacity
Don't waste your time.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.playing games? yes it works and well, but there is a major design flaw. within 3 weeks the SD card reader stopped working meaning you were limited to the very small 512GB SSD and couldn't add any SD card storage, which also caused me to lose all the games installed on my SD card. Best buy refused to take it back as I was past the return period and ASUS said I had to mail it into them for repair which would have meant I couldn't have it for a month. they should have done better when they found such a wide spread known issue and just done a recall that could be fixed at the place of purchase. I ended up trading it in for a measley 180 credit toward the Lenovo Legion go, which in my opinion is a FAR superior product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason C,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you no longer have the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0277" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
$200 more and got a new one.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in open box for my son for Christmas. Came broken out of the box. Guess there inspection is not that good. After multiple trips to the store and calling the help center finally got it worked out. Had to pay an additional $200 to get the new one. But it works good and my son likes it. Not sure i would buy an open box item again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Glen,
It's unfortunate to hear that you received a broken device. All our products go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional. We understand that you returned the product and got a new one, but if you are having any other issues, please let us know.
Email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution in any case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0348) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not the best device for me. Screen was nice but the touch screen would stop working even after updating all the drivers and Firmware. Battery life seemed okay but I didnt get to run it through its paces. Asus does not have the greatest reputation right now, so its a purchase at your own risk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0157" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good but net customer the graphics when your game games for example call of duty sometimes close game
I would recommend this to a friend- Cons mentioned:Battery life
Battery drains pretty quick
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming handhelds are not there yet, battery lasted 1 hour playing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Diego M,
We sincerely apologize for the battery issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs for further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0285" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Solid Device
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this device when it is cooperating. A lot of times it has trouble loading or freezing. But I like that it is windows so you can use any store front to play games! Gamepass on it is AMAZING.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark L,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. To troubleshoot the freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0522" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1038855/
Tons of fun!! Buy the z1 extreme it's worth the ex
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, if you want a handheld PC for gaming but this!
I would recommend this to a friend- Cons mentioned:Heat dissipation
Great gaming for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an awesome gaming device, but when long time playing it gets to hot and turns off.
I would recommend this to a friend Great steam deck killer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you know what you are doing then the setup will be easy. If you don’t it’s a great little project to learn from. Do all your updates first and everything else is a breeze.
I would recommend this to a friendZ1E ftw
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most powerful handheld as of now, would appreciate more if there are either more paddles on the back or a track pad on the front
I would recommend this to a friendInternet connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fun it plays a lot of games but you always need good Internet connection to play almost all games
I would recommend this to a friendBuy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is been 1 year I love how I can play any system in it is easy connect control and easy to use
I would recommend this to a friendFair but needs to b fixed a bit more
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look for it on the screen protector review. Sorry about that
I would recommend this to a friend- Pros mentioned:Overall performance
Roy ally great but needs after market ssd mod
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, only getting 3 stars for the sd card issue. Google it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaime G,
Thank you for sharing your feedback on the ROG Ally. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We are glad to hear that you are satisfied with the product overall and it is our hope that you continue to enjoy using it. Please note that there will also be a number of updates to ROG Ally that will be released in the future to improve the overall system performance and stability.
If you're experiencing issues with the SD card reader, we recommend following the steps in the FAQ below to troubleshoot the issue.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0259" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166
This thing is awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Im a old user of windows and i know how to handle this kind of thing so is easy for me. Just need a couple of more updates and this thing is will be a good product.
I would recommend this to a friend