Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rog ally the best hand held can ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever loading but other than that it’s really good
I would recommend this to a friendRog Ally for the win
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First Open box messed up after a week returned and got a new one. No regrets
I would recommend this to a friendAwesome computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really my thing but this device my son loves and says the speed and quality of pc gaming are great
I would recommend this to a friendUpdate Before Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent had any issues just make sure to update the device when turning it on and youll be good to go.
I would recommend this to a friendEcstatic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is everything my son thought it would be. He's still exploring everything it can do
I would recommend this to a friendPowerhouse handheld with a few flaws.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic handheld,dispite some early flaws that made it through the testing phase. Hopefully they get sorted out.
I would recommend this to a friend- Cons mentioned:Battery life
Ok but I wish the battery would do better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally is a powerful gaming device, but there's room for improvement in terms of battery life. Enhancing the battery performance would make it more versatile for extended gaming sessions on the go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pamela Gonzales,
Thank you for sharing your feedback on the ROG Ally. Our sincere apologies for the battery problems you have had and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0179" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Awesome experience so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been an amazing addition to my gaming life. Have played more hours on it then my desktop in the last month.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made a great birthday present for a friend and they loved it.
I would recommend this to a friendGreat device, maybe Ally 2 would be perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept. Screen is too small and I need just a little more power from it. However compared to the Legion GO. They know how to make software. Legion GO has a much larger screen which I prefer but it's lacking in optimization like the ROG Ally
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shira,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0365] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Product is not ready for shelves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Driver setup is split between 2 different ASUS apps on top of the normal Windows OS updates. Once initial setup was completed, I was noticing my SD card r/w speeds were nowhere near where they should be. Reinstalling drivers did nothing, but a full OS restore did....for about a day. The reader for the MicroSD cards is located right near the exhaust fans so it gets pretty toasty. The device burned through two of my microsd cards due to the fan placement. Honestly, the whole product feels under-baked, the analog sticks are loose and the deadzones large. Even when it was working as advertised, I had a hard time getting Armory Crate to play nice with games from the Xbox store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Doodle,
We sincerely apologize for the disappointment you feel with the ROG Ally. Please note that there will be future updates that will improve overall system stability and performance. You mentioned that you could no longer use 2 of your SD cards after using them with the ROG Ally for a while. Please provide us with the following information:
We would recommend returning the device to us, if you're interested to get this issue resolved.
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0034" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
The best travel game console ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot stop playing, has good video quality and it's a really good size for me
I would recommend this to a friendSatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but very sensitive. My son barely dropped in form about 6 inches off of the groind and the joy stuck quit working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kimberly W,
We're sorry to hear that the ROG Ally dropped and the Joystick stopped working. To investigate this problem further or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0532" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog ally seems work just fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the ally came in good condition but when i started to play games i notice the left joystick rubbing against the rgb light and right button not working sometimes. The device looks great so i did not bother to returned and i manage to fixed it by replacing some parts. Till now its working good
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JimwelC,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0068] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
It is amazing gadget
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this gadget is really cool. I'm loving using it. It is very versatile. I could use like a video game or work tool
I would recommend this to a friendPretty great for trucking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great to use while waiting for my truck to get unloaded at docks and very easy to set up your games on it too
I would recommend this to a friendIncredible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to know at least a little bit about computers to use this properly. If you do it's the best choice!
I would recommend this to a friend- Cons mentioned:Battery life
Just get the desktop instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice concept, however, reality makes it fall flat. It’s like having one of the first Windows Phones and trying to play games on it. Bought this thinking it would hold me over for a couple years before I buy my kid a gaming desktop, should’ve just got the budget desktop. The battery life is terrible and you need to stay tethered to power. A full fledged Windows OS on such a small device is a no go as well. Keyboard launches when it wants and apps fail to launch or quit unexpectedly often. I would return for a refund but I missed my window my 1 day!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Will,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0257" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Great gaming device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wont replace your pc but itll be a great addition to add to gaming collection.
I would recommend this to a friendA laptop in its own right
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING! Much better than I expected. Powers my guest gaming spot at home now AND serves as my laptop. WOW!
I would recommend this to a friend