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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 9,063 reviews
  • Rated 4 out of 5 stars

    Better than Steam (i got both)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the reason, Steam just put their consoles up to 20 pct off !

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Maybe the 2nd gen will be better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this thing. Maybe gen 1 is just bad. But I had issues on battery life, OS, joy stick grinding. Best Buy has alot of open box options of this I think I’m not the only one who feels this way

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jeremy M,

      We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that a number of updates to the ROG Ally will be released in the future to improve the overall system performance and stability.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0167" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended for sure nice piece of technology , I play spiderman on it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New toy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! So fun. The memory is nearly full after only a week, and the seam gets dirty quickly. But very fun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ally

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a great time with the device. So much I can do with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it but wish it had more accessories to use with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Rog

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son who is an extreme gamer loves the asus rog better than any other system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gaming on the go!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im primarily a console player. This has opened up a whole new world of gaming for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend this product 1000%!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product went above and beyond my expectations for a handheld gaming/pc device!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Every update brings more features and it's definitely a great option instead of the steam deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is amazing. So many capabilities. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My “Best Buy” from Best Buy thus far!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Definitely exceeded my expectations!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it as a gift for my son and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't believe the capabilities of this little pc i use for more than gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile and powerful device. Full windows allows you freedom to play anything you want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is Gud (as a pc owner)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a PC owner I LOVE this thing. I get why people who come from consoles don't like it, cause it's a PC •_•

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Alley

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely better than spending a lot money on homemade pc and affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun handheld device

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device for playing games. Battery life exceeds my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is not having enough time in the day to invest.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    W buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels very good and the joystick works well as a cursor

    I would recommend this to a friend