Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rog Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy purchase and pick up. Product definitely cooler than expected!
I would recommend this to a friendBest buy scammed me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this product open box in good condition, I open it and go to then it on and nothing, it would not charge either. I had to pay more money to send it in and get it fixed. Best buy is a horrible company that appears to doesn't even check their open box items and is on with selling broke products.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christian R,
Thank you for contacting us about your ROG Ally. We sincerely apologize for the frustration you experienced with your open‑box purchase. Receiving a unit that would not power on or charge, and then needing to cover repair costs, is understandably disappointing.
Although ASUS does not oversee how retailers manage open‑box items, your feedback is very valuable. We will ensure your comments are shared with the appropriate teams so we can continue working with our partners to improve customer experiences.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0440" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fun little gaming device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a little computer knowledge this is a great gaming handheld.
I would recommend this to a friendFavorite Portable PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chose the ROG ALLY over Legion Go. Exactly what I need, got rid of TV and Series X.
I would recommend this to a friendRog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box but in perfect condition for the price im satisfied
I would recommend this to a friendAmazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its just anazing. You have to wait for some updates, but its incredible all you can do with this console
I would recommend this to a friendPC couch gaming away from desk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something to play gamepad action type games with while sitting on the couch. Perfect for it.
I would recommend this to a friendTop Shopper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great savings. Great drops. Good brands. Reliable appliances.
I would recommend this to a friendFell short of expectations
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell short of my expectations. Had issues with Audi and use in general. The joysticks,d-pad and buttons weren't as useful as I thought. And I felt it was a little bit complicated than it needed to be
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0451" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product, software needs a little work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is great, but Armory crate definitely need work
I would recommend this to a friendCould use more ram
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great! Way better than steamdeck. With it had 32gb of ram.
I would recommend this to a friendShould be awesome. (Hopefully)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a little while to get used to. But so far it's great.
I would recommend this to a friendGreat!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best hand held console! I just perfer PC but would recommend this
I would recommend this to a friendExcited
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son for Christmas and he cannot wait to start using device.
I would recommend this to a friendGreat for portiable gaming
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great better then steam deck. Fast response quality of picture is good.
I would recommend this to a friendGreat product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it runs windows, everything runs good on it so for. It great $599.
I would recommend this to a friendWife loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it so far for daily sims 4 no problems with mods and highest graphics
I would recommend this to a friendAsus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very niceee processer is awsome!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendAsus Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the asus Rog Ally with the intention it will work Smoothly our do the box. Now that I had it a couple weeks my left analog stick doesn’t work and now I can’t return it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kahlil H,
We're sorry to hear that the left analog stick on the ROG Ally no longer works and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0489" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Its a laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Learning curve but very intuitive. Remener its a PC update your drivers.
I would recommend this to a friend