Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Nice Device but Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a cool device but not what I expected it to be. Gaming wasn’t enjoyable on it and I’ve only used it 1-2 times since I bought it in November. I paid way too much to have this thing in the box. Sorry but I had to return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wendee F,
Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0336" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this product . Performance is slow , battery life is pathetic . This unit became a paper weight that I replaced with a switch 2 . Honestly shocked with how poorly this thing performs .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesH,
Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the slow performance and poor battery life you encountered. We understand how important speed and reliability are in a handheld gaming device, and we regret that this unit did not meet your expectations. Please be assured that your feedback will be passed along to the product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0446" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product looks perfect the processor is amazing also the size and the colors
I would recommend this to a friendHandheld gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves this game he uses it for school and free time.
I would recommend this to a friendIts fast and fun to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a good usb- c hub and have a blast with it. Its worth it.
I would recommend this to a friendFlawed packaging/shipping by Bestbuy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recieved the item in probably the cheapest cardboard box and no package insulation. No damage to the outside of the Ally package but from shifting the hard plastic sleeve has given the gloss coating on the panel a slight scuff and pitting marks. I experienced this same issue with Alienwares AW3423DW on release. They did not use a foam screen cover to protect the screen. This issue is 50/50 asus/bestbuy, poor boxing and cheap shipping. Another thing that caught me by suprise was the CARDBOARD stand, really? Tried playing Diablo 4 on it which can handle 60 fps at 720p but the software (gamepad) is broken for the vendors, it acts as if the left button is ghost clicking every three seconds. Id suggest you wait until they figure out how to package this device properly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt,
We appreciate feedback and we'll let the related department know about improvements and if any issues to contact you. Please proceed to make sure to complete all pending updates on both Armoury Crate and Windows, doing this will help improve compatibility with newer software. Should you need any assistance sending the unit in for warranty service, You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Awesome for that it is
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome handheld gaming pc, but it will not play modern AAA games at 1080p at 120 fps.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Asus Rog ally Z1 extreme
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging port burned out on me out of nowhere after 10 months of hardly being used i only used it for maybe 4 hours per week wish i had never bought this thing now i have to get it repaired and after that im gettimg rid of it asap it gets super hot too womt be bu yo ng any asus products anymore
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elizabeth,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
After sending the device to be repaired, we hope that it will be repaired soon so that you can continue to use it without experiencing any problems.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0324" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Was ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went very well,got my rog ally,wyd definitely recommended recommended.
I would recommend this to a friendLets goooooooooooooo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and grab an ally. Itll change your life.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Don't waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a couple months now, and its completely unstable in the 30w "turbo" mode its advertised to be capable of. Just sitting on the desktop, downloading something will cause it to crash then get stuck in a bootup loop because it's too hot. Attempting to play Forza 5 on just the 15w mode and the built-in controller will randomly disconnect causing it to crash also. Mine has turned into a paperweight that i only watch youtube on. Would never purchase this again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kilo,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the crashing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0294" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
Great device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If mobile gaming is what you are looking for then the ROG Ally is the solution.
I would recommend this to a friendOnly buy if you like fixing computers!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the day I purchased this device, though it is nice, it's absolutely inconvenient. From hardware issues like dead joy sticks, to poor software optimization, to Issues with connecting to wifi. After the first week my left joystick died and for $13 for a new stick and $50 for a tool kit I replaced it. Then came strictly software issues. The device connects to the internet, Steam will not, xbox will not, EA will not, but watching youtube works, Netflix etc. Fixed it once but wont say how since theres a hundred solutions to each problem but only one may work for you. After researching solutions to my new internet connectivity issues It dawned on me how many other people who have spent a good amount of money are basically buying expensive paper weights. Also BE AWARE ASUS does not like fixing their own issues and will down right blame you!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdamB,
We regret to learn about the issues you're experiencing with the ROG Ally and we apologize for any inconvenience this may have caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2306018159-0410" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good product, but has flaws
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my ROG-ALLY, but for the price I expected more flawless gameplay. The speakers are not very good, and have a lot of intereference causing static. A lot of games glitch on the device, and some are basically unplayable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 335
12.04 MB
2023/12/08
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0330" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Excellent!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing and I don't have to learn Linux to play games on other platforms outside of Steam.
I would recommend this to a friendRog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent console, would buy again. Best buy has the best attention
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Sd card reader
Bad Micro SD card reader
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is awesome plays AAA games very well. Giving this a one star because my micro SD card reader does not work
No, I would not recommend this to a friend Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my rog. It feels great in my hands. Compared to my switch i can hold this a lot longer
I would recommend this to a friendBest mobile gaming experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option for mobile gaming, way better then Nintendo switch.
I would recommend this to a friendExcellent open box
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Excelleny" condition open box ..... device cane in a zip lock bag and no charger...... i picked the item up curbside then walked in to return it..... BestBuy's definition of "excellent" is completely crazy.... missing items makes this fait condition.... the store offered me no discounts or solutions..... just "do you want to return it?".... yes I do..... very disappointed in BestBuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit arrived without a charger. For assistance with your order, we recommend contacting Best Buy so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2306018159-0436) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support