Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Overheats and goes into a boot loop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this hoping for a more portable solutuon to gaming. Unfortunately since I took it out of the package I had nothing but issues, the amount of bloat ware installed is not even funny. After download a couple games, exoprimal and war thunder. It runs rhe games fine, good fps and good quality but after about half an hour of use the device would shut off. And then would blue screen, forcing me to hard reset the console. I reinstalled the OS twice and had the same issue.
No, I would not recommend this to a friend Good game system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this game system it’s easy to handle and play your games.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great still pretty pricey but the graphics are amazing
I would recommend this to a friendPLAY Warzone on a handheld....nuff said
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it.....if you are looking into it pull the trigger.
I would recommend this to a friendawsome item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item has been the best item ive ever bought im so glad
I would recommend this to a friend- Cons mentioned:Sd card reader
Don't buy yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SD card reader failed. I've put less than 10 hours into it. The whole system is buggy. It wont let me restart or shut down most times, I have to force shut down. I'm outside of the return window like most people are, even though it hasn't been a month since release. avoid yourself the hassle of having to deal with this system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sal C,
We are sorry to hear that your SD card reader has issues as well as the buggy system you have been experiencing. This is definitely not the norm and is not the type of quality to expect from ASUS products. Since you are outside of the return window we recommend returning the device to us through an RMA to get the issues resolved. Before doing so please advise us of the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0068" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Loved it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it, best console ever better then a gaminh pc
I would recommend this to a friendDated device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally was terribly slow and had a difficult time playing games. I was so frustrated by how slow it was, it took forever to do any updates. Even at the lowest settings, it struggled to play various games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erik,
Thank you for your feedback.
We do understand your disappointment with this ROG Ally and the inconvenience this may have caused. If you are experiencing speed or performance issues and unable to play games, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
lits cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its cool. ……………………………………………………………………………………………………….
I would recommend this to a friendGood service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product good services in the store, and fast delivery
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome product plays diablo 4 perfect cant stop playing it
I would recommend this to a friend- Cons mentioned:Heat dissipation
Do not use with SD card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the design of the exhaust, it blows all the hot air past the MicroSD and kills the card, Ive had it for 2 weeks and the brand new SD card i had in it is dead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew P,
It is unfortunate to hear that your MicroSD card stopped working after being used with your ROG Ally. That is definitely not the kind of experience we want our customers to have and we are currently investigating this issue. We recommend returning your ROG Ally to us via an RMA to get this issue resolved however we would need the following information before we proceed:
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Almost great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It plays pretty good as an Xbox companion, but my MicroSD port didn't work no matter what I tried. Very unfortunate. Can't recommend it yet as I've heard many people have returned it for other reasons.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jozeton,
We sincerely apologize for the issue you're having with the ROG Ally SD card reader not working. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed: https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first-time use?
4. SD card work on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance/turbo/manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number " N2306018106-0182" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Should be more reliable at 699.99 pricepoint.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just be aware the sd card reader on these suck hard. Ive owned mine for about 2 months and now i have to try playing the warranty game with asus.
No, I would not recommend this to a friend Amazing device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended for traveling or casual gaming.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I like how costumer service take care of person
I would recommend this to a friendSo nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so nice tu used it, I really want a new device to play.
I would recommend this to a friendbest of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best investment i ever did. i highly recomend to buy it
I would recommend this to a friendRog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was delivered so fast and was well taken care of.
I would recommend this to a friendI work in IT so from all the configuration was eas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a laptop in a handheld just so cool.
I would recommend this to a friend