Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
awsome item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item has been the best item ive ever bought im so glad
I would recommend this to a friendLoved it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it, best console ever better then a gaminh pc
I would recommend this to a friend- Cons mentioned:Sd card reader
Don't buy yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SD card reader failed. I've put less than 10 hours into it. The whole system is buggy. It wont let me restart or shut down most times, I have to force shut down. I'm outside of the return window like most people are, even though it hasn't been a month since release. avoid yourself the hassle of having to deal with this system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sal C,
We are sorry to hear that your SD card reader has issues as well as the buggy system you have been experiencing. This is definitely not the norm and is not the type of quality to expect from ASUS products. Since you are outside of the return window we recommend returning the device to us through an RMA to get the issues resolved. Before doing so please advise us of the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0068" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
lits cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its cool. ……………………………………………………………………………………………………….
I would recommend this to a friendGood service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product good services in the store, and fast delivery
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome product plays diablo 4 perfect cant stop playing it
I would recommend this to a friendAlmost great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It plays pretty good as an Xbox companion, but my MicroSD port didn't work no matter what I tried. Very unfortunate. Can't recommend it yet as I've heard many people have returned it for other reasons.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jozeton,
We sincerely apologize for the issue you're having with the ROG Ally SD card reader not working. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed: https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first-time use?
4. SD card work on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance/turbo/manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number " N2306018106-0182" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Do not use with SD card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the design of the exhaust, it blows all the hot air past the MicroSD and kills the card, Ive had it for 2 weeks and the brand new SD card i had in it is dead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew P,
It is unfortunate to hear that your MicroSD card stopped working after being used with your ROG Ally. That is definitely not the kind of experience we want our customers to have and we are currently investigating this issue. We recommend returning your ROG Ally to us via an RMA to get this issue resolved however we would need the following information before we proceed:
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not good and not worth to buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good game PC. My controller is broken just after two month light use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dea John Z,
We're sorry to hear that the ROG Ally stopped working and we apologize for the inconvenience caused. To further investigate the problem you're experiencing or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0530" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Should be more reliable at 699.99 pricepoint.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just be aware the sd card reader on these suck hard. Ive owned mine for about 2 months and now i have to try playing the warranty game with asus.
No, I would not recommend this to a friend Amazing device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended for traveling or casual gaming.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I like how costumer service take care of person
I would recommend this to a friendbest of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best investment i ever did. i highly recomend to buy it
I would recommend this to a friendSo nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so nice tu used it, I really want a new device to play.
I would recommend this to a friendUseful when its working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 9 or 10 months of light use. They ironed out the software more lately, which made it more usable. They still havent added a “back” button to the list of programmable shortcuts somehow. The left joystick stopped working correctly and only registers up and down, which requires a 2-4 week RMA. Happened while I was on a trip and was really enjoying some well earned downtime. Needless to say, really really disappointing and frustrating.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chrim4,
We're sorry to hear that the left joystick on the ROG Ally stopped working normally and the inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0240" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Its okay if you have the time to ti ker with
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To buggy, spend more time trying to run updates and or fine tune just to play with out crashing. Wish i could return it.. just speaking the truth.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rob S,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0436" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was delivered so fast and was well taken care of.
I would recommend this to a friendI work in IT so from all the configuration was eas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a laptop in a handheld just so cool.
I would recommend this to a friend- Cons mentioned:Battery life
Go straight to the x
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend the extra bucks for the ally X. Had to return this unit twice. Battery drains like crazy, system crash all the time… I got the X, no complaints.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Katherine,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
It is understood that you have returned the Ally for the ROG Ally X, and we hope that it operates normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0404" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not what I expected…
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really hyped up to be a handheld gaming pc that can play at high settings but honestly its not. For the price, a 14 inch gaming laptop is right around the corner and is just as powerful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear banks,
,
We certainly understand your disappointment with the price of the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0224] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support