Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
I honestly thought this was gonna be good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has had more than one issue it doesn’t play games It’s seem like it’s overheating. The company doesn’t know what to do to fix the problem and the Best Buy pretty much doesn’t know either if the company that made this thing would actually thought long and hard through it together and maybe it would’ve been good Sounds good. I’m not an actuality.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gwen,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2024/03/05
If you already have the latest BIOS version installed, please send us an email at customerloyalty@asus.com and include the case number " N2306018159-0316" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you. We will do our best to resolve your case quickly.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
ASUS ROG
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited on games you can play due to its lack of what it can hamdle...what a bummer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaime,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0519" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great glad to have purchased the item very happy, thank you
I would recommend this to a friendGame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his game system. He plays at home and works.
I would recommend this to a friendBetter than expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets better the more I use it. Only handheld with VRR.
I would recommend this to a friendgreat device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nit what i was expecting really but dont get me wrong is an awsome device
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos R,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our Product Team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0528" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Better than steam deck in certain ways
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my steam deck but i think i honestly love this more
I would recommend this to a friendPowerful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months later and with the updates it’s even better
I would recommend this to a friend- Cons mentioned:Sd card reader
Don’t expect long term support from ASUS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sd card read could fry your sd card and the driver support was almost non existent. Z1 Extreme chip is still very capable despite Asus’s poor support
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We sincerely apologize for the issue you're having with the ROG Ally SD card reader. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 323
12.15 MB
2023/07/20
If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first-time use?
4. SD card work on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance/turbo/manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0119" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Happy Father’s Day
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for my housebound gift Father’s Day he loved my gift
I would recommend this to a friendRog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty good console - had to replace a few times due to stick drifting — not charging . 3rd times a charm works well so far!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dianne J,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Our sincerest hope is that you are enjoying using the new ROG Ally and that it functions normally.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0470" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Software
Can’t launch XBOX APP!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this system but i could not launch the xbox app after deleting and reinstalling! Also, the EPIC games launcher would not work either. Internet service worked great just the gaming software did not. Very disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tuacaman,
We're sorry to hear that you were having issues launching the apps on the ROG Ally and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0386" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great system, runs Genshin really well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system runs really well and it is pretty fast.
I would recommend this to a friendgood pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i wish it came with two type c ports but its a good system
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Taylor V,
We are pleased to hear that you are satisfied with the ROG Ally. Your feedback is greatly appreciated and will be passed to our Product Team for review. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0542" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Underwhelming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it after talking to a few different people about what capabilities it has and it just underperforms I. My opinion. Most games I’m looking to play have a lot of lag and trying to update drivers has been a nightmare the software to update says they don’t need updated but the games say the do so when so when you finally get the option to update them it will stop updating in the middle and then disappear.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cimags,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0262" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great when working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one worked great for 2 weeks then the controller buttons stopped working. Got it replaced and second one for first 2 days has been good
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nate,
We're sorry to hear about the issue you had with the previous ROG Ally. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. As we understand that you returned the unit, we hope that the replacement you received continues to operate normally.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0213" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The best hand held pc!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its fast and reliable ive had no problems with it at all
I would recommend this to a friendCool but not great. Crashes a LOT.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cool item but not really practical. It crashes more than a regular PC. Super hard to get it all working correctly. Definitely not for a novice. Marketed towards kids but it's not seamless or easy to use. It's a PC with a small screen. It's not "BAD" but it's not great either. Playing Fortnite it struggles at 80FPS. Cool item but it's not great. Crashes all the time. Constant updates. Mic doesnt work in most games. Doesnt have an easy headset port. Doesnt have standard ports to hook USB or USBC items. I think we will be returning it.
No, I would not recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve come a long way from a green Gameboy screen!
I would recommend this to a friendIts nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After problems with my 1st the replacement is great
I would recommend this to a friend