Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved it! I WILL DEFINITELY RECOMMEND TO ALL
I would recommend this to a friend- Cons mentioned:Battery life
Battery is Bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery Drains even in half an hour for 8bit games. It was not the best experience in battery terms.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaizervus,
We sincerely apologize for the battery issue you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback will also be forwarded to our product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0237" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best console ever. Everything asus does its awesome
I would recommend this to a friendGreat powerful little device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great device and a emulator’s dreams come true
I would recommend this to a friendUnderwhelming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11 is cumbersome to use. Performance was not the boost that was promised when compared to my steam deck. Worth it if you don't already own a steam deck. I returned mine in favor of my steam deck.
No, I would not recommend this to a friendAAA+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and well packed.outstanding system!!!!
I would recommend this to a friendBest Portable console
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Quality 5 star ⭐⭐⭐⭐⭐ Asus the best
I would recommend this to a friendSo good it’s crazy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t wait to upgrade the ssd, i can’t stop playing it!
I would recommend this to a friendAsus Rog Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best handheld Ive ever owned. Gameplay buttery smooth.
I would recommend this to a friendNo easy to play
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.American talent has ceased to exist, nothing like the Japanese in electronics, this equipment, I think they put it on the market with many flaws, it takes 100 years to even equal the Nintendo Switch, the price is exorbitant and it has more flaws than the software itself. Windows is a mockery in price and quality compared to Japanese equipment I'm sorry but I'm going to return it I spent two days trying to play a game and in the end it crashes in different ways assembled in China the price is well exaggerated for its performance
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you are experiencing issues . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018122-0134) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
better than the Steam deck IMHO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device replaced my dying laptop perfectly
I would recommend this to a friendBuyer BEWARE.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally can't play every game. Despite Jedi Survivor's recommended memory of 16 gb, it is simply not enough for it to run successfully on the ROG Ally on its own. It may work if you buy the XG mobile graphics card but that ruins the purpose of having an on the go handheld. I'm sure future games will require more than 16 gb of RAM. My old OneXplayer mini pro has 32 gb of memory and it can run Jedi Survivor with no crashes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HandheldGamer779,
It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. Please accept our humble apologies for the inconvenience caused. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0123" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Many flaws but great handheld when working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is a pain. Many many issues with software. Took 3 devices to get a working device. (1st: cracked LCD under the glass. 2: SD plague issue) hoping the third lasts because last day of warranty :s
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adub,
We are sorry to hear about the issues you've had with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email atcustomerloyalty@asus.com and provide the case number "N2306018106-0121" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very easy set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very good easy to setup for desktop controllers
I would recommend this to a friend- Cons mentioned:Sd card reader
Great idea. Poor quality device.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the Rally is a truly great idea for mobile gaming, my son ultimately ended up returning it altogether due to issues experienced with two separate Allys. With the first he ended up having to deal with the sticky button issue that many buyers have experienced. For the second, he had issues trying to get it to recognize the SD card at all. It became so annoying that he ended up returning it altogether.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear J Jones,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0212" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Get one soon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system does everything and more Xbox steam pc
I would recommend this to a friendQuality is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good. Amazinggggggggggggggggggggggggggg
I would recommend this to a friendAsus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little handheld device ………………………………………..
I would recommend this to a friendI love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good option to play... U get what you paid!!! ......
I would recommend this to a friendSupa hot fiiiiiyyyyaaa
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it b, just listen and buy it b supa hot lol
I would recommend this to a friend