Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
I love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good option to play... U get what you paid!!! ......
I would recommend this to a friendSupa hot fiiiiiyyyyaaa
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it b, just listen and buy it b supa hot lol
I would recommend this to a friendGood luck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a terrible experience, many problems after 1 month of use, RGB lights with problems, left joystick stopped working, Windows has a terrible optimization. It has been in technical support for 1 week for warranty. Many reports on the internet about its defects
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WalisonD,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing stability issue with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a really good handheld feels very comfortable..
I would recommend this to a friendSD card slot failure.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE ALLY BUT MY MICRO SD CARD READER NOW HAS A HARDWARE FAILURE AND IT IS PAST THE 15 DAY RETURN WINDOW. SO NOW I AM STUCK WITH HAVING TO RMA WITH ASUS ONLY A MONTH AFTER GETTING THE ALLY.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear TrAx,
We sincerely apologize for the SD card reader issue that you have ran into with your ROG Ally. This is definitely not the kind of quality to expect from ASUS and is not the kind of experience we want our customers to have with any ASUS product. We will do our best to have the issue resolved and your device returned as soon as possible. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0136" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rog Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, is the product that i been wanting for!!!
I would recommend this to a friendROG ALLOY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is awesome the best …………………………………………………………………………….
I would recommend this to a friendGood for those that like to troubleshoot a lot.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun device but not ideal for your only PC, playing games offline or going to sleep can be a headache, windows is meant to always be connected to the internet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juan Garcia,
Your feedback on the ROG Ally is greatly appreciated and we would like to apologize for the issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0335" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG ALLY JOYSTICKS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem i have with the ally are the joysticks they are way to sensitive and have almost no sensitivity range its either go or stop playing only up is a bit more tedious than normal
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RetroRayTV,
We are sorry to hear about the joystick issue that you've been experiencing with your ROG All and we appreciate your feedback. We recommend trying to calibrate and adjust the joystick settings through the Armoury Crate software. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0137" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Too many issues, not ready yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm almost positive I'll be returning this. I am connected to my Wi-Fi and can get online using a web browser but both Steam and Armory Crate can't connect to the internet. I had to do a workaround for Steam to even launch and now it still goes back and forth between having internet access and not. If I go into Steam settings though, it still says not connected. This seems to be a pretty widespread issue from all the threads I found about this online. The first recommendation is to install the updates from Armory crate and My Asus but neither can update as they just sit on the connecting to internet screen. I'm currently installing a bunch of updates, some being for the Wifi card, through Windows update instead and we'll see if this fixes the issue or at least allows me to install the updates from Armory Crate and My Asus. I'm pretty tech savvy but I can see how someone who doesn't know as much would be totally lost in this situation. This is supposed to be a console but the fact that you have to mess with the settings to even get it to work is a huge issue. Based on my experience just with the setup, I'm already thinking I'm over it and I'll return it. It's not worth the hassle, not to mention having 3 different places for updates. If Asus wants to make a real handheld gaming console, they can at least put all of the updates in one place. I don't need or want all of their My Asus crap just to install some updates.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our product team to review and improve our products and processes. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0215" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Final_Grade: B- It's a very good device for Windows gaming but had to return it due to controller stick drifting issues for a refund!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0420" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor Software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missed opportunity from Asus. This product I received instantly bricked windows with armory crate updates. Its probably better now since I purchased the decice but at launch I had to return it unfortunately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cbz18,
Thank you for sharing your experience with the ROG Ally. We're truly sorry to hear that you encountered serious issues with Windows and Armoury Crate updates at launch, and we regret that this led to a return of the device. Your feedback is very important to us and will be passed along to our product and software teams to help improve future releases.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0439" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
SD Card Cooker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 and returned both. The first unit had a rattling noise with the vibrator motors; the second unit fried my 1 TB SD card within 2 weeks making it unreadable. I would not recommend purchasing this product until ASUS repositions the SD card slot or unless you decide not to use an SD card. Otherwise it's not a bad overall. Better to wait for them to fix the issue IMO.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bever Hausen,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0240" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
QC issues!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it after the left joystick stopped Registering left and right inputs. Other than the Quality Control the device have been great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear TonyN,
Thank you for bringing this to our attention and I certainly understand your frustration. try recalibrating your gamepad via Armoury Crate. In the meantime, make sure to complete all pending updates on both Armoury Crate and Windows Updates. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Would not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally is a great device when working. This item has stoped working on multiple occasions. First it was the right joystick and right trigger not working causing me to return the item. The second issue was the right joystick drifting and not working. The third issue has been the left joystick and the right joystick drifting. For the months that I have had the Ally it was not a good experience since I constantly need to worry on what else is going to break.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LeAzulWaffel,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, issues you are experiencing with the Ally are random. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Protoype Windows handheld device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it after 2 weeks it still has a lot of bugs and optimization issues, it’s great when it works. Windows is both a a pro and a con for this device but overall its a decent machine I would wait for future iterations of this device for sure
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Papusuave,
It is unfortunate to hear that you had to return your ROG Ally. We hope that you will return to the ASUS family in the future, there will be future updates that will improve overall system performance and stability for the ROG Ally. We are constantly working to improve our products and that remains true for the ROG Ally as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0060" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Had to return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this device because it fried my sd card. I miss it and hope they find an answer
No, I would not recommend this to a friend The steam deck is better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to play games that don't run on the steam deck. unfortunately windows doesn't translate well on a handheld.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cody,
Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0441" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good but there's something better out there.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine product but the community page on reddit and whatever nit are basjxsllg insulting and the community ruins the actual handheld experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SethK,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0333] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Where is the Gyro control? ASUS given up on it?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gyro/motion control was advertised for this device and it is physically capable of it, but ASUS has yet to implement software control of the gyroscope. On the Steam Deck, you can set the gyrpo to control either of the joysticks or work as a mouse, this is a game changer for accuracy in shooters, and a deal breaker if a handheld is lacking it. I will be checking for updates daily, but as it stands, you need 3rd party software to activate the gyro and even then it is very janky and doesn't work with all games. Very disappointing .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jss4837,
I certainly understand your disappointment and the inconvenience this may have caused you. Please make sure you've enabled support on Steam and check if you're able to enable/remap the gyro through Steam Big Picture mode. In the meantime, make sure you've completed all pending updates on both Armoury Crate and Windows Update. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support