Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
The steam deck is better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to play games that don't run on the steam deck. unfortunately windows doesn't translate well on a handheld.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cody,
Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0441" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Where is the Gyro control? ASUS given up on it?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gyro/motion control was advertised for this device and it is physically capable of it, but ASUS has yet to implement software control of the gyroscope. On the Steam Deck, you can set the gyrpo to control either of the joysticks or work as a mouse, this is a game changer for accuracy in shooters, and a deal breaker if a handheld is lacking it. I will be checking for updates daily, but as it stands, you need 3rd party software to activate the gyro and even then it is very janky and doesn't work with all games. Very disappointing .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jss4837,
I certainly understand your disappointment and the inconvenience this may have caused you. Please make sure you've enabled support on Steam and check if you're able to enable/remap the gyro through Steam Big Picture mode. In the meantime, make sure you've completed all pending updates on both Armoury Crate and Windows Update. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Good but there's something better out there.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine product but the community page on reddit and whatever nit are basjxsllg insulting and the community ruins the actual handheld experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SethK,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0333] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Rog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphics were great and controls worked smoothly. My only issue is the battery draining too fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dell,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0206" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Terrible item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item i know has some bugs since its new. But to spend 800 dollars on a device that everytime you try to play a game whether its steam game or xbox game and it just freezes and crashes is ridiculous. Also its super tedious to setup as well. Def going to return this item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
We sincerely apologize for the crashing and freezing issues that you have been experiencing with your ROG Ally. That is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend troubleshooting the issue before returning it by following the steps found in the FAQs linked below. If you are still experiencing the issue after thorough troubleshooting then we recommend returning your unit for a replacement/refund if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0067" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Troubleshooting - Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
Troubleshooting - Resolving System Error Messages or Unresponsiveness: https://www.asus.com/support/FAQ/1038855/
Awful operating system that ruins the gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheated. Bootlooped. Wouldn’t update. Wouldnt sign me out of the device. Uou name it i dealt with it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018122-0181).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working less than a year in. Won’t turn on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KeannaJ,
We're truly sorry to hear that your unit isn’t working as expected. At ASUS, we take product quality seriously, and every item undergoes thorough testing to meet our high standards. The issue you’ve encountered is certainly not reflective of our intentions.
To help us resolve this quickly, please email us at customerloyalty@asus.com and include a link to this review for reference. Kindly mention your case number: N2306018122-0301 so we can investigate thoroughly and provide a prompt solution.
Your feedback is incredibly valuable and helps us enhance our support experience. We appreciate your patience, and thank you for choosing ASUS.
Warm regards,
Schottky
ASUS Customer Loyalty – US Support
DPI to screen needs attention
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not live with issues I found. The DPI could not align with the screen resolution. Window UI was way off, too big, too small. I attempted to change that in settings within OS to no usable results. Battery life was very good for eco mode. Another gripe was it's over stuffed graphic details for such a small screen. I would imagine cutting back maybe just a tad to make games more enjoyable. The device felt very comfortable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manny,
We certainly understand your disappointment and the inconvenience this may have caused if it didn't meet your expectations.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Amazing system, broken part.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is amazing, but the left bump wouldn’t work. I had to return it. I’ve seen so many issues like this posted online. ASUS needs to tighten the quality control.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielB,
I'm sorry to hear that you are experiencing issues with this product . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2306018106-0067) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
So close
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice unit but my biggest issue is the joystick input lag. Very hard to play fps or anything fast pace. Until Asus resolves this issue, I cannot recommend it.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Not worth it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ran out of battery fast, when changing the ram to 8gb it start to lag and crash the games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yadiel,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 335
12.04 MB
2023/12/08
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0197" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Poor frame pacing due to bugged drivers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe you can play Hollow Knight or Stardew Valley if you want, but 3D are screwed up right now and stutter all over the place. This has been my second console with these issues so I know it's not a defective unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Grek,
We sincerely apologize for the issues you're experiencing with the ROG Ally when gaming and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0294" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
6 months and it's dead
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus has a brilliant concept here, it was a great little thing but its largest downfall is windows in my opinion. W11H loves to override amd graphics settings causing issues like crashing and lagging when gaming. The fix is an hour song and dance with uninstalling drivers and reinstalling drivers to get it to play nice. You cant turn this function off unless you upgrade to W11P. Another thing is the charging issue thanks to its recent bios update. This bios update somehow bricked my system, Asus's responce was to rma or use my bby protection plan and exchange it... so I did but not for another Ally. I went something more linux based. Basically the new update killed the motherboard. No charging light, tested with multiple chargers both 45 and 65 watt and even left it plugged in for 10 hours and sadly shes dead jim. I really really wanted to like this thing I really did but I dont trust things that cant survive moderate use and then just die. Really is a sign when stores have a bunch of open box of these... buy your protection plan if you get one so you dont get stuck with it if it does die on you.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Krag,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issue described, sending the device in for repairs is the best way to resolve the issue as soon as possible. Repairs typically take 7-10 business days, not including weekends or shipping time. We recommend contacting our support team at https://www.asus.com/us/support/CallUs for assistance with the repair process.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0272" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Overheats while idle!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installing steam games causes the unit to run at 95c before fully overheating and shut off. Unable to play anything due to this issue! Tried installing windows to fix it but couldnt even reinstall before overheating and refusing to turn on! I will be returning the device and wait till asus improves the thermals!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Berrymash,
It is really unfortunate to hear that your ROG Ally is overheating. This is definitely not the norm and is not the kind of quality to expect from ASUS products. If you are still within the return window with Best Buy we recommend returning your unit for a replacement or refund. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0094" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Caveat emptor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store had many open boxes available, red flag #1. Product was already registered and buttons did not function well. Grat idea but ill wait for the second gen.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher D,
It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0125" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to break hardware with software 101
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely atrocious piece of wall plug for $70. Asus's marketing team needs a reality check. Just like how they realized how Z1 extreme is not the same as Z1 and it just goes to show to show how out of touch they are with reality. Zero Gravity...wow! ROG Ally is there most conflicted and contradicting device I have ever used in my life. When I say conflicted, I mean the conflict of features that get mixed up with windows , AMD whatever center its just a mess. Asus is not a soft ware company and can never be. It's quite simple because if you cannot distinguish or isolate your software from similar feature from windows and AMD control center then it's just a half baked garbage. I swear it's not about money , it's about time..do yourself a favor and avoid this and the ROG Ally. Its not about money it hoe much you time you will trying to optimize and fix these issues after paying a premium and which are someone else's mistakes. One example, on their native app...the warranty can be checked. There is serial number click on it to check your warranty expiration date. What happened instead Asus asks you what type of device are you using on the next screen. That should;d tell you what you are getting into.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ImranA,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree that it is a decent device that runs popular computing applications or games without compromising system stability and performance as long as Windows is up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus totally botched the D-Pad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware itself is great and I've had no issues with anything at all other than the abysmal D-Pad Asus somehow thought was a good match to pair with a $700 gaming machine. I play mostly games with the D-Pad and it is basically unusable. You have a game that uses the down or up button frequently? Good luck because 95% of the time the D-pad will think you're also pressing either right and left as well. It's a shame that something as simple as a d-pad completely ruined this thing for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BirdDog,
Undoubtedly, a great hardware or handheld device.
We do understand your disappointment and the inconvenience this may have caused.
If the D-Pad is unresponsive, please check if Windows, drivers and BIOS are up to date. Drivers and BIOS are posted at: https://rog.asus.com/ph/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Buy a laptop instead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $700 you can buy a laptop that performs light years better! Returning this to get a laptop with a 7600S GPU and a 17k series CPU with a 14" screen for the same price. Battery life will be about the same while gaming if not better. This little thing stryggles to run modern games at the native 1080p, most AAA games need to be set at 720p low settings while running balanced upscaling to get decent frame rates
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drew,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent handheld device that runs popular games without compromising system stability and performance as long as Windows and drivers are up to date. Should you need further assistance with the product or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Really cool, but hard to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know that they mean well, but it just isn’t user friendly and half the games won’t work. They need to be more like Apple.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alec Mas0n,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. In the following link, you will find the ROG Ally's user manual and FAQ, where you can get more information about the device. You can reach our support team at https://www.asus.com/us/support/CallUs if you need further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email atcustomerloyalty@asus.comand provide the case number "N2306018106-0346" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/RC71L/0409_E22175_NR2301L_V2_A.pdf?model=ROG%20Ally%20(2023)
Good hardware-Not so much on the software
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a gaming device it is great...if something doesn't go wrong. Mine got stuck on the boot screen and had to be wiped...twice.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear R2ro,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.
Allow us to make your experience with ASUS a better one. In the event the boot issue returns, please refer to the FAQ below for troubleshooting instructions.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0322" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/