Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Software
Don’t bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is terrible and software is buggy. Better off buying a switch.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
We want to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2024/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0286" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Your SD card and reader WILL die
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus doesn’t care. It’s only a matter of time before the reader on your Ally will die and possibly fry the card with it. The reader has an extremely high failure rate and asus doesn’t care and is sweeping it under the rug. Terrible company and quality control.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TimothyK
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0087) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
hard to operate unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its hard to operate. Its hard to operate unit minimum storage for games takes along time to load games .for the money its simply not worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PaulG,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306018122-0116 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
No warranty or customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remember if you have any issues you cannot claim for manufacturer warranty and you have to use Best Buy to claim for that, if you go to Best Buy and ask Geek Squad for help, the super angry guy won't listen to you they take your device to send for warranty and this process takes 6 week
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Majid,
We do understand your dissatisfaction with your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Best buy scammed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box return of the extreme, and after gifting it to the recipient 3 weeks later found out someone had replaced it with a non extreme version and bestbuy wouldn't take it back because it was just past the return window. Extremely disappointed. I wasted money on the extreme only to be left with the lower specced version.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment if you received the wrong product and the inconvenience this may have caused you.
Hopefully, this sales issue was resolved by your vendor. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
NOT THE EXTREME!!!!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the machine except……it was sold to me as a z1 extreme for 100 more dollars(428+tax) and turns out it’s only a z1………not z1 extreme which makes a difference really wish I could have seen that before the return can’t be done and they will only give 150 for trade
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicholas R,
We're sorry to hear that you received the wrong ROG Ally. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of service we aim to provide and it's not representative of our brand. While we understand that you were unable to return the device, we hope that you were able to make the trade for the correct ROG Ally.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0367" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Angry and lied to.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine came broken i spent so much time to muster the momey to buy it but the right reigger broke on day one i was prepared to return it and my warrnaty expired just 2 days before. Geek Squad say they wont help so im left with a deffective product out of the box that i arranged for in store pickup. Now i have to get it fixed or accept that i wasted my money because, it wont sell with the trigger being broken.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Latif E,
We regret to learn that you received the product broken. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience. This is not the quality of service we aim to provide and it's not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please allow us to make your experience with ASUS a better one.
As we understand, you were unable to return the device to the place of purchase, so we would like to offer assistance. We know that getting a working unit is vital and we want to assure you that we can help you resolve this issue. Please contact our support team at https://www.asus.com/us/support/CallUs so that we can further investigate the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0200" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
No good device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slowly, all the games need run low graphics and works good only with power plugin. I returned my.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TiagoV ,
I'm sorry to hear that you are experiencing performance issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018159-0110) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
- Cons mentioned:Battery life
No charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept but does not hold a charge. Everything else was nice but battery died so fast
No, I would not recommend this to a friend Not worth it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Windows interface sucks on here. Controlling this device was pretty difficult. I wouldn’t recommend it for nobody.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christian Q,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0423" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance, Portability, Screen quality
Excellent handheld with surprising power and build
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very impressed with the ASUS ROG Ally so far. The first thing I noticed after taking it out of the box was the build quality and feel in my hands. It has a nice weight to it without feeling too heavy. The sides of the device are molded to your hands, and the controls are easily accessible. The joysticks, face buttons, triggers, and rear buttons all felt natural in my hands. Initial setup was simple, just like any other Windows 11 computer/device. I did have a minor issue where I couldn't get the on screen keyboard to pop up, so I had to use a USB-C hub and wireless keyboard to finish setup. Once I was logged into Windows, I was able to install all driver updates, and the BIOS update without any issues. Once everything was updated, installing games, and additional PC game stores was a breeze. So far I have tested God of War, Spiderman, and Star Wars Jedi: Fallen Order on the Ally. I was able to run these games at 1080p, low settings, with AMD FSR when available, and go very playable framerates. The controls were responsive, the screen plenty bright. I most play with the device plugged into power, but I was able to get around 1.5 hours of battery life in the Performance mode. When plugged into power, switching to Turbo mode allowed even higher framerates, even though Turbo mode would last significantly less time while on battery. Overall, this has been a great mobile PC gaming experience, and I would recommend it to anyone who needs to play PC games on the go.
I would recommend this to a friend I prefer my Steam Deck, but this is still cool
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold this to someone from Facebook Marketplace, went back to using my Steam Deck. Personal preference.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bart,
Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Although you no longer have the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0212" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Feeling taken advantaged of by Best Buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tgis review is less for the product and more that I bought one used that was falsely labeled excellent condition.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jared,
We certainly understand your disappointment with the product and the inconvenience this may have caused.
Normally, sales related issues are resolved by the seller if a different item was delivered to you than what was advertised and paid for. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad sd slot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return had a bad sd card slot other then that wasn't bad
No, I would not recommend this to a friend- Cons mentioned:Heat dissipation
The worst hand held device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even worst buying at all. Always lags gets hot alot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joey G,
We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0296" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
https://www.asus.com/support/faq/1015064/
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bough it, watched it struggle to complete armoury update and unable to finish Xbox installation for 12 hours. Switched first for second rog ally, updates armoury then shuts down and asks me to update again, still can’t open Xbox, steam doesn’t recognize I’m connected to wifi, new “something went wrong with the pin” pin bug. What a garbage interface, garbage system, garbage support
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aneeodh,
We regret to learn that you are experiencing setting up issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018159-0214).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Great potential
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handled, bad customer service. D-pad is garbage. Having some issues with it turning back on. Asus isn’t much help. Returning
No, I would not recommend this to a friendNerdheardemployee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ergonomic in the hands. Have me a cramp after 15 mind of playing. Windows needs a dedicated game launcher. Get a steamdeck instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It is really unfortunate to hear about your disappointment with the design of the ROG Ally. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0064" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product just dont buy from here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is solid but was mislead by best buy about the condition of an open box excellent item. I am returning this to best buy and buying directly from asus as best buy associates lie and have no clue what they are doing. I would recommend to everyone to purchase directly from the maker as they at least know their product and can make sure you have all of the needed components to use it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph H,
Please accept our humble apologies for the device's unattractive condition on behalf of ASUS and its reseller. This is not the kind of experience we want our customers to have with any ASUS product or our services. Our goal is to ensure every purchase is a positive experience. We understand your frustration and we take full responsibility for the issue. We will do our utmost to ensure that such an incident does not occur again.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0193" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Could be amazing, still needs ALOT of work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this handheld computer but it still feels like a beta device to me. It has alot of bugs and glitches.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael D,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review in order to enhance the product line.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.com and include the case number "N2306018122-0144" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support