Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Not great product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say this is a great product. Nice concept on the go but I specifically purchased this for this one game that I like and I read that it is supposed to run it but for some reason it won't even run on it when I had it. I ended up returning this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LegionTiger,
I'm sorry to hear that you are having issues with this product. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018159-0072) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Not a portable player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The windows system is bad. I cannot wake my keyboard when installing windows. And the wake up feature is not working. You cannot wake it up from sleep mode and continue to play last time you paused. Sometimes you could only have voice but no graphic.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bbbbbbb,
We are sorry to hear about the poor experience you've been having with your ROG Ally due to the wake feature not working properly. We recommend updating your graphics driver and BIOS to the latest available versions through the Armoury Crate software and then try again to see if you are still experiencing the issue. If yes, please perform a reset to resolve the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0049" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
The Worst Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst in reserve. They still owe me my rog ally and I paid it directly in the store. It is supposed to arrive on 6/13/2023 as it says on the receipt. Several arrived but none was mine. They have the worst service at 00918. The country of the bestbuy trick is not the same in Puerto Rico and the employees are not helpful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mondo,
We certainly understand your disappointment and the inconvenience this may have caused you. Was there any issue with the ROG Ally to warrant a 1 Star rating? For any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
$700 paper weight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc is as slow as pond water. Wifi slow. Crashed multiple time loading steam. only positive thing about this is you can download games to it unlike the new ps portal. But take hours. Definitely now worth $700 to me.. I'd only give about 350 for it at best.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Blake,
We do understand your disappointment if you are experiencing slow system speed or performance issue with the device.
Check if Window, drivers are up to date and internet connection is stable. Keeping Windows and drivers updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing games and web applications, please ensure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of shhh. Updated everything. Used the ASUS branded dock/charger. Played Call Of The Angler like 15 min then boom black screen restart and then it kept vibrating like the charger was plugged and unplugged constantly. I already knew about the bad things, just wanted to test my luck.
No, I would not recommend this to a friendAsus
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fair device, limited capability with steam not so easy to use.
No, I would not recommend this to a friendI did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The games pause a lot and it takes me out when I'm playing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Javier,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Please note that a number of updates to ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0154" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
device is very buggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even if the steamdeck is way weaker, it plays and runs games better since the support from Steam is much better. I honestly regret buying this device and i am 5-10 days outside return policy
No, I would not recommend this to a friendDon't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience with a gaming device I've ever had! The only game I could get to work on steam was call of duty modern warfare. All my other games would crash within an hour of playing them. I spent countless hours adjusting a settings and still no luck. Absolutely waste of time for me.
No, I would not recommend this to a friendGood but cheaply built
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it a month and my left joystick failed on me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Norm,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018122-0151] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and was excited it for it. Took a few hours to get everything installed. Played a game and it crashed. Thought it was the game, went on to a different game and it crashed in the same amount of time. Took it back that same day and purchased a gaming laptop from a different store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LydiaZ,
I'm sorry to hear that you are experiencing crashing issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018159-0112) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Asus Rog ally
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's awesome but very hard to use. There aren't that many games that have to controls pre made for it. So basically you have to go in and keybind each button. Which for some is not a big deal. I personally think it would be better to get a gaming laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph O,
Our sincere apologies for the problems you have had with the ROG Ally and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
The ROG Ally user manual can be found below if you would like to learn more about it. You can reach our support team at https://www.asus.com/us/support/CallUs if you need further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0219" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/IOTHMD/RC71L/0409_E22175_NR2301L_V2_A.pdf?model=ROG%20Ally%20(2023)
Ended up going with the legion go
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning due to severe backlight bleed
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peter,
We sincerely apologize for the issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0165" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Messed up A button
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine came with a messed up A button, still worked but was way stiffer then the rest. Even with all the updates I still feel like it wasn’t ready yet. Constant lag on sports game so don’t even try it if you play 2k, madden or fifa
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moego24,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
broken joystick fresh out of box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this item used excellent condition. Left joy stick only goes up and down. Piece of garbage. Now got hall joysticks coming to try and replace so I can actually use this thing. Worst experience of my life fresh out of the box didn't even work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Branden,
We regret to learn that you received the device with a damaged joystick. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will do our utmost to ensure that such an incident does not occur again.
Please allow us to make your experience with ASUS a better one. We recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0223" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Right bumper is not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really cant say much about this device yet. It has so much potential but out of the box my bumper started to make odd rounds and doesnt have complete range of motion as compared to the other bumper. I will need to exchange.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drake ,
We are sorry to hear that your bumper has issues right out of the box. We would recommend that you reach out to Best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306015762-0003) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Asus is a JOKE, RMA and returned more Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, Plenty of people including my self have had to send it in for RMA. When I received it back from RMA after 28days it was more broken then when I sent it in if that is even possible. Asus customer service and RMA department will do more damage then good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zach,
We are sorry to hear that you received the device damaged when returned from repairs. This is not the kind of experience we want our customers to have with any ASUS product or our services. We want to assure you that we can help you resolve this issue and we understand the urgency. Please allow us to make your ASUS experience better. To resolve this issue as soon as possible, we recommend contacting our support team. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0148" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BROKEN AFTER 1 MONTH LIGHT USE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for Christmas from my wife. She bought it around black Friday. Today the joy stick decided to drift and will not work. About 2 weeks out of the return window and now i don't know what to do. $600 down the drain.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chelsea K,
We sincerely apologize for the issue you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, it appears that it may be hardware related so we suggest getting the device repaired. We recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance with the repair process.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0253" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Weird thumbstick positioning
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Placement feels off after using an xbox controller all my life
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ErrantStrm,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0406" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it played it was nice unfortunately it always froze up.Definitely not user friendly. Return it got my $ back
No, I would not recommend this to a friend