Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.18 days after returning prior Ally due to micro SD card reader failure, this love has done the same thing. Brand new system with a brand new micro SD card. That's twice in under 4 months. Would not recommend until Asus figures their stuff out.
No, I would not recommend this to a friendMicro SD card reader stopped working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Micro SD card reader stopped working just after the return window. I may change the review depending on how the RMA process goes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert L,
We are really sorry to hear that your MicroSD card slot stopped working and we are definitely here to help. We appreciate your feedback on the ROG Ally and it seems you have already began the RMA process. You can keep updated with the status of your RMA by using the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0056" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Check Repair Status: https://www.asus.com/support/repair-status-inquiry/
Do not buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had nothing but problems with this. I tried numberous games and only a few worked. Some of the features had potential but too many negatives. Go get a steam deck instead, that is way more of a quality product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0260" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't really give a good review as both left and right triggers aren't working, the left joystick isn't working and right joystick has a stick drift going to left. Had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott Lloyd,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which our Product team will review.
We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0311" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not buy! Scam!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better off getting Steam Deck. Loved this product at first. Played with it a couple days (not even a week) and it broke. Stuck on Republic of Gamers screen. Can’t even access BIOS. Nothing worked to fix. Sending back!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0234" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your new to pc it’s best just to get a prebuilt.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosP,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018122-0045) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Best buy cant be trusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy fumbled this entirely and i never recieved my unit. Ended up getting a refund almost 3 weeks later. Dont order from them online. They wont do anything to make it right
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidG,
We certainly understand the inconvenience this may have caused you and your dissatisfaction with the quality of your recent customer service experience with the seller.
Hopefully, this issue was resolved by the vendor and you were able to purchase. If you need further assistance with the product or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it didnt work properly after it updated
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert F,
We're sorry to hear that the ROG Ally stopped working after installing an update and we apologize for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the Ally, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0416" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Faulty product / known defect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro sd card slot fried itself and my sd card with it. Its a known issue and only a matter of time before it happens to you.
No, I would not recommend this to a friendAsus ally rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lags and glitch too much. Freezes at times. Worst investment I’ve made. It might get better later on with updates or what not but right now it’s garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WilsonI,
It's unfortunate to hear that you are experiencing glitching issues . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0058) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Already broken, bought one week ago
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift. Already broken! Thumb stick broke less than a week after purchase!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kimberly D,
We're sorry to hear that the joystick on the ROG Ally broke and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0394" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally may be a great concept, but the execution is horrible. This is a terrible product. I returned the item because it failed to play any of the games I installed.
No, I would not recommend this to a friendMajor Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When your smartphone runs programs smoother than a 800 dollar handheld, you need to ask yourself if you really need the handheld in the first place. Maybe they'll fix it eventually, but the early patches really made most games unplayable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gene,
We are sorry to hear how disappointed you are with the performance of the ROG Ally. This is definitely not the kind of experience we want our customers to have with any ASUS product. Please note that there will be updates in the future that will improve overall system performance and stability so we recommend keeping your unit fully updated. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0091" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
do not buy asus
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.asus customer service is awful for this price it should have some devcent service
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jric,
Please accept our sincere apologies for the problems you've encountered with the ROG Ally and our support team, as well as the inconvenience. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Customer satisfaction is our top priority and we will forward your feedback to our team for review. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0329" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Poor operating using the windows os with many stutters. Very bad drift on analogs, didnt stop when they should in fps games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph C,
It is really unfortunate to hear about the poor experience you have with your ROG Ally and that you had to return it. We hope that you will be able to get a replacement unit that is fully functional and does not have any issues. We apologize for the poor experience you have had and that is definitely not the norm for the quality of ASUS products. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0066" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Fastpace games
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes no matter what you do berry disapointed for the price$$
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Crum,
We're sorry to hear that the ROG Ally is constantly crashing and we apologize for the inconvenience this has caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0401" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
No good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. It was glitchy. The games I played seemed like they weren’t supported. I didn’t want to waste my time so I just returned it. And I still haven’t received my refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jesus G,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0249" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wait and save your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t run games good enough , I tried remnant 2 , call of duty , performance was terrible even after all the updates. Don’t recommend buying this until better firmware and software for current games are better .
No, I would not recommend this to a friendTerrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box it was freezing up. Unable to even turn it off, had to wait for battery to die.
No, I would not recommend this to a friendDon’t Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Unfortunately it is sold by Best Buy who looks at job applicants and has a requirement that involves being one of a few certain ethnicities.
No, I would not recommend this to a friend