Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box it was freezing up. Unable to even turn it off, had to wait for battery to die.
No, I would not recommend this to a friendDon’t Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Unfortunately it is sold by Best Buy who looks at job applicants and has a requirement that involves being one of a few certain ethnicities.
No, I would not recommend this to a friendGreat concept; poor execution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bit of a piece of junk tbh. I was super thrilled to finally get one but it wouldnt play anything but streaming games, which isnt always an option.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018159-0305" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This handheld worked for a month before the control stick completely stopped working. Maybe used it a few hours in the time that I’ve had it.
No, I would not recommend this to a friendEhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected… the ease of playing some pc games offline was not as easy as I wanted. Played game well but for the games I like to play aren’t offline games
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy,
We do understand your dissatisfaction with the product and the inconvenience this may have caused if you are experiencing difficulty running games offline.
If this is your first experience with a WINDOWS base game console, please allow some time to get use to it. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance, Screen qualityCons mentioned:Storage capacity
A strong contender in the mobile space.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a mini handheld gaming laptop... Which can become a DECENT gaming desktop with the correct attachments. With its small included screen, most games look fantastic, and it's refresh rate is... Refreshing (please forgive my awful pun). While some may like systems like Valve's Steam Deck for it's better low end performance, but the Ally simply has more power, and can use even more when plugged in... Or even the cloud gaming Logitech offering... Though I'm not one of those by a long shot. In my opinion, while there other options, the Ally is a decent computer in a handheld system that has even better power when attached to Asus's XG Mobile EGPU. Even on its own, though? It's a surprisingly good computer. The storage is a bit small, but easily modified.
I would recommend this to a friend Major hardware failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inside 30 days, the left joystick no longer registers left and right movement. Store will not allow return after 15 days. DO NOT BUY! (Hands down the worst review I have ever had to write)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelP,
It's unfortunate to hear that your device is not working. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0099) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is faulty. The port went out two days after I could no longer return it. I have had nothing but problems since I bought this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhoneCase,
It's unfortunate to hear that your port having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0082) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Upset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money on this device better options and better price on other consoles
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ABElectric,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0362" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not fun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Traded my steam deck for this didnt like it at all..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin A,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us atcustomerloyalty@asus.comand include the case number "N2306018159-0392" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance, Portability
It’s All There
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Introduction: The Asus ROG Ally is an innovative handheld gaming PC that brings the power of a gaming rig to the palm of your hand. Designed for gamers who crave gaming on the go, this compact device combines portability with impressive performance. In this review, I will explore the key features that make the Asus ROG Ally an exciting option for handheld gaming enthusiasts. Design and Portability: The Asus ROG Ally boasts a sleek and ergonomic design, perfectly crafted to fit comfortably in your hands. The 7-inch display is surrounded by slim bezels, maximizing the screen-to-body ratio and delivering an immersive gaming experience. The device is lightweight and compact, making it highly portable, whether you're gaming during a commute or relaxing in a coffee shop. Display and Audio: Featuring a vibrant 7-inch Full HD display, the Asus ROG Ally showcases games with stunning clarity and detail. The smaller screen size ensures a high pixel density, resulting in crisp visuals and sharp graphics. The device also delivers impressive audio quality, thanks to its built-in speakers or the option to connect headphones for an immersive sound experience. Performance: Despite its compact size, the Asus ROG Ally packs a punch in terms of performance. Powered by a high-performance processor and a dedicated graphics card, this handheld PC is capable of running demanding games smoothly. The device utilizes efficient cooling mechanisms to maintain optimal temperatures during intense gaming sessions, ensuring consistent performance. Storage and Connectivity: The Asus ROG Ally offers ample storage space to store your favorite games and media. Equipped with built-in storage and expandable options, you'll have enough room to keep a diverse collection of titles with you at all times. In terms of connectivity, the device supports Wi-Fi and Bluetooth, enabling you to connect to online gaming platforms and peripherals seamlessly. User Experience and Controls: The Asus ROG Ally provides a user-friendly interface and intuitive controls, optimized for handheld gaming. The device features well-placed buttons, triggers, and joysticks, allowing for precise control and an immersive gaming experience. The responsive touchscreen and customizable settings further enhance the overall user experience, providing flexibility and adaptability to individual gaming preferences. Battery Life: With its focus on portability, battery life is a crucial factor for any handheld device. The Asus ROG Ally offers a respectable battery life, allowing you to enjoy gaming sessions on the go without constantly needing to recharge. While the exact duration may vary based on usage and game intensity, it provides a satisfactory gaming experience before requiring a recharge. Conclusion: In conclusion, the Asus ROG Ally is an impressive handheld gaming PC that delivers powerful performance and portability in a compact form factor. Its sleek design, immersive display, intuitive controls, and respectable battery life make it an excellent choice for gaming enthusiasts who want to enjoy their favorite titles while on the move. The Asus ROG Ally is a true companion for gamers seeking a high-quality handheld gaming experience.
I would recommend this to a friend Very slow. Not worth $700
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ahile downloading games, it took three days to download one game. I couldn’t play the game that took forever to download due to the buttons not lining uo correctly with the game
No, I would not recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive the item and they won’t refund me or send it to me. Rating is more for their service. In the middle of getting a lawsuit together now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrandonS,
We are sorry to hear that you did not receive your unit. We put our customers first. We would recommend that you reach out to Best Buy Support so they can provide you with more information. All our products go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels.
Please refer to this case number (N2306018159-0213) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
awsome idea but SD card reader dies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SD card reader malfunctions if the device gets too hot. mine died when i was charging my ally while playing alien isolation :(
No, I would not recommend this to a friendDisplay did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the ROG Ally and returned if within 20 min as when i turned it on the screen would cut off if held a certain way. Terrible QC with ASUS and BestBuy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Garrett,
It is really unfortunate to hear about the display issue you had with the ROG Ally. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0192" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this product. It's not what I expected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cesar T,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that. To investigate the problems you're experiencing with the Ally, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0377" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dont waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it 3 days i spend more time trying to log into games than i been able to play .apps crash i have spend 40 minutes trying to play a game with no luck ..
No, I would not recommend this to a friendPoor customer service. Aweful product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful product and don't expect best buy to treat you with dignity.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaclu,
Our sincere apologies have been extended to you for the issues experienced with both ROG Ally and the reseller team, as well as for any inconvenience caused. This is not the type of experience we want our customers to have with our resellers nor is it representative of our brand. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0371" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unfortunately didn’t work for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes and I had 2 I called customer service and they were amazed when I showed them that I wasn’t lying. Has potential tho I’m hoping they fix this or maybe it’s my luck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We are sorry to hear that you experienced a freezing issue with your ROG Ally. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend returning it to Best Buy for a replacement unit so you can have a fully functional device. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0037" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Best buy messed up!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy gave me the wrong ROG Ally. I bought an Extreme and got the regular one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reyner P,
We're sorry to hear that you've received the wrong product. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of service we aim to provide, and it's not representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0353" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support