Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Overcomplicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overcomplicated and takes way too long to set up or to let you even begin to play games. Considering getting a steam deck OLED instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh,
We do understand your dissatisfaction with the product and the inconvenience this may have caused if you are experiencing difficulty setting up the device the first time.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the Ally is a decent system that is perfect for running popular games and computing applications, without compromising system stability and performance. If this is your first experience with WINDOWS 11, we recommend that you go visit Microsoft's Knowledge Base on tips on how to navigate smoothly within the OS. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Terrible build quality, breaks easily
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke when I accidentally dropped it because the travel case for it doesn't even have any handles.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allen M,
We're sorry to hear that the ROG Ally broke and for the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
We would like to make your experience with ASUS a better one. To further investigate the problem or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0320" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wanted to love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to hard reset 3 times in a couple days. I wanted to love it... But as we all know windows does not like to be hard reset. It was returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DonaldR,
I'm sorry to hear that you're having issues. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2306018159-0186) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Very bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. It doesn’t even run the games it’s suppose to run.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juan V,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0323" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A pain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got stuck on bios, had to reinstall Windows several times, games wouldn't load even at low settings. Know issues with no added support
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sethro,
We're sorry about the issues you're having with the ROG Ally. This is not the quality of service we aim to provide, and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
If the issue persists, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance.
We do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0196" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
Trash hand held
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.User interface is atrocious, the buttons feel cheap, it crashes constantly and is really expensive. Just get the steam deck, this is nothing more then garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MiguelP,
We sincerely apologize for the poor experience you are having with the ROG Ally. We recommend trying the following steps:
1. Open Armoury Crate on ROG Ally and press the trigger buttons to the Content tab.
2. Tap on the ‘Update Center’ and wait until all the available updates load.
3. Updating Firmware.
4. Update everything available in the list, and you’re all done.
5. Once the updates are complete, restart your console, and you’re all done.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Get a steam deck instead
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth it. Dont not buy. If you have the money i would advise you to get a steam deck instead
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Voltale Mars,
It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0126" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sd card issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sd card issues . This device has a major problem with the sd card port and will stop working after two weeks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MohamedT,
It's unfortunate to hear that you are having issues with your sd card. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306015762-0033) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Looking past broken SD card slot thumbsticks broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thumbsticks could not look left and right. Right out of the box this thing was worthless. Too many common issues for a $700+ device.
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Screen qualityCons mentioned:Battery life
Must Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally is one of my favorite pieces of technology ever! It’s basically a full computer and can run any game or program. I am pretty tech savvy and I do think it may be a bit difficult for people that don’t do well with technology. They have tried to simplify the UI and I think they’ve done a solid job. You may run into some hurdles here or there, but the performance is awesome, the audio quality is top notch, and the screen and controls are great. The only issue can be the battery life when playing triple a titles, but if you pick up a fast car charger you’ll be okay. The included charger works great and charges very quickly. I know some have had issues with the SD cards but I haven’t experienced any problems.
I would recommend this to a friend Sd card fail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tired several A2 cards on this and they all failed. I had to return as this was a big issue and kills the expandability of the unit
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Basumba0,
We regret to learn about the SD card issue you had with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0145" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Get the Steam Deck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too many issues for the price. I hate mine with a burning fury I usally reserve for people.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Iownuall4ever,
It's unfortunate to hear that you are having issues with this product . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0133) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Asus going downhill
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck with warranty service. Joystick died. Asus use to be great. What happened?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dave,
Please accept our sincere apologies for the problems you've encountered with the ROG Ally and our warranty repair process, as well as the inconvenience. This is not the experience we want our customers to have with ASUS products and services. We understand how frustrating this must be for you and we will do everything we can to make it right. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience.
Allow us to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0327" as a reference so that we can further investigate the problem. We understand how urgent it is to get your unit back in working order, and we want to assure you that we can assist you with the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performanceCons mentioned:Battery life, Heat dissipation
Great system. Buy one !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really really cool device. Only complaints are battery Life and The heat. This thing gets hot. You can play it plugged in no problem but I wish the life was longer. But this is a given these kind of devices are new and It’s going to take some time before we get really king battery on a portable gaming pc. Definitely worth it. Runs Windows and I’ve had 0 issues playing any game. I did have an issue with a micro card. It worked just fine then it didn’t and had to replace it but I think it was the card not the system. I dunno maybe the heat ruined it either way my new card works just fine plus my back up one as well. If you’re thinking about it, pull the trigger it’s worth it. I would make sure to get a sad card as the ssd fills fast. The customization of the buttons is amazing as well. I’m an amputee yet I can play games on this like I still have both arms.
I would recommend this to a friend Dead after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing died on me 3 months after warranty ended
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Barbaroja,
We're sorry to hear that the ROG Ally no longer powers on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0366" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far not happy with it and especially for the price you pay, systems very buggy and always crashes
No, I would not recommend this to a friendDon’t get it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually horrible broke after 6 months and it’s hard as heck to get Asus to replace it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaden,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We greatly appreciate that you have provided us with feedback, which our Product Team will review.
We want to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0285" as a reference so that we can further assist. Our goal is to investigate this matter and provide a solution. We want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not recommend at all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it i had a steam deck before this 100x better at a fraction of the cost
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chandler,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0331" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It doesn't worth money $$$
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap base station and have to run the games in Low Settings plus you can't play games like MW2 or Destiny becaused neither performed well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thanos,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. To help improve the performance of the ROG Ally, try setting your system to Turbo mode. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Overall performance, Screen qualityCons mentioned:Sd card reader
Great, but not perfect handheld pc.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new purchase. The ROG Ally is a well made, powerful handheld gaming pc. It not just a console, its performance is equal to a nice mid range gaming pc in a handheld formfactor. Is it perfect? No.. it could use more usb ports to make it more usable with accessories, but that could compromise its form factor. So its design will always be a compromise. There are a lot of people having quality issues with systems crashing.. issues with the sd card reader, and so forth. My personal Ally has not had a problem, but that doesnt mean others arent having issues. Overall its a great unit in my opinion, but with room for improvement.
I would recommend this to a friend