Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Slow performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets frozen, 15 fps most of the game if you play medium quality
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear R296,
I certainly understand your disappointment and the inconvenience this may have caused you. Which game were you playing? Which operating mode were you using during your gameplay? Ensure you're using Turbo mode, in some cases, you may need to adjust your in-game settings to help the stability of your frame rate. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
No network
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needs to have its own network baby hook up with a phone company like Verizon
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rodolfo R,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for any issue you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We appreciate your feedback which our Product team will review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0194" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performanceCons mentioned:Battery life
Outstanding and unmatched
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for handheld gaming console for your PC games, then the Ally is one of the best choices you can make. As a direct competitor to the Steam Deck, there are many compelling reasons to get the Ally over the Deck. The major one is that the Ally is on a Windows platform, meaning you can play every game instead of waiting for it to show up on the approval list for the Deck. In addition to Windows, you also get a pretty high performant processor. On turbo mode, it can be on par with even some of the higher end Intel and AMD laptop processors. While the 3D mark scores isn't going to be ground breaking, you will start to notice that for games it doesn't not matter as much. Since you will be playing on 1080p settings, a lot of modern games can run it with mid settings at 30FPS or more. The ally had no problem playing Diablo IV smoothly and even Cyberpunk was doable with the right settings. When playing on the go, you will get around 2 hours of gameplay. This can be increased depending on what the game is demanding. When running on performance mode, the fan is audible but does not overwhelm the game sounds. Ergonomics while playing is a little weird and does take a bit to get used to. Obviously it will not match a dedicated controller, but some buttons like LB and RB feel a little out of reach. While the Ally is running on Windows, this is both a pro and a con. Windows is not the best platform, and you will realize that real quickly as soon as you start to perform normal desktop operations like web browsing or file management. If you're trying to use this anymore than a gaming console, you might be in for a rough ride, especially if you are only going to rely on the touch screen. The most annoying part is that the keyboard will many times cover up what you are trying to type. Asus also developed their own overlay to combat this a little, and it is okay at best. Overall, this is a great system for handheld gaming. If you can get past the chunkiness of Windows, the gameplay experience is unaffected. You can future proof this a bit, Asus allows you to upgrade the internal storage and also hook it up to their proprietary external GPU setup to get even more performance. As far as handheld Windows gaming goes, this is by far the best.
I would recommend this to a friend Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth 800. Not returning it within thev first 14 days was my biggest mistake.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to learn about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is not the kind of experience we want our customers to have with any ASUS product. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For further assistance, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0178" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Look elsewhere
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda clunky, did not live to gaming expectations.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel C,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0295" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the money it is so slow playing games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aaron J,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0264" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
RoG return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To many issues issues issues issues issues issues issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon G,
We sincerely apologize for the issues that you have been experiencing with your ROG Ally. That is not the kind of experience we would like for our customers to have with any ASUS products. If you believe they are hardware related issues then we recommend that you return your unit to Best Buy for a replacement. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0046" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
It was not working well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it one night and returned out the next day...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luis M,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review
.
Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0282" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible performance,speakers were already broken when i received it very disappointing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosD,
We certainly understand your disappointment with this product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018159-0113] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Don’t like be taking advantage of
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because they double charged me and still haven’t got my refund yet
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KathyE,
We are sorry to hear that you were charged extra and did not get a refund. We would recommend that you reach out to Best Buy Support so they can provide you with more information. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018159-0226) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Its not ready
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more updates to actually work smoothly, it also corrupted my micro sd card.
No, I would not recommend this to a friendSad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just wasnt what i thought it was. Poor performance.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Austin S,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0274" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and get the lenovo legion go.worst electronic i have ever bought.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheLittleThings,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018159-0146] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
I wouldn’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I purchased the device, I spent 2 days trying to get it to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Malik J,
We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the issues you've faced. This is not the norm and it's not the type of quality to expect from ASUS products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that a number of updates to the ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0202" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
just get a steam deck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.system is not very user friendly, struggles some days to switch games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear will ,
We regret to learn that you are experiencing setting up issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018159-0203).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good couldn't even download games or play them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rafuka09,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0273" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Game compatibility, Overall performance
Game changer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No pun intended on that review title, but it’s true. The Asus ROG Ally is really a new way to game. Yes, there are other handheld devices out there, but they aren’t like this. We tend to refer to our mobile phones as handheld computers…but when it comes to speed and power, they’ve got nothing on the Ally. Is it perfect? No. But hey, it’s the first try and it works and is pretty freaking amazing, so don’t count the Ally out because of a few bugs from early software updates. Does it take a little time to update and get up and running? Yep. But it is worth it once you finish and start playing. So, from the unboxing to actual gameplay, yeah, there were some delays. A lot of updates needed right out of the box, but I’m glad the updates were out BEFORE I started trying to play. Once updated, this thing runs like…well like a gaming computer, which is basically what it is, but in handheld form. I was able to get just about any game I could think of, the same as I would on my PC. I didn’t experience any lag and man, that picture is crystal clear. As far as comfort, I’ve played PC, Xbox, and Playstation, so I guess for me, it was that difficult to adjust to a new controller. I’d say it’s closest to an Xbox controller. It feels comfortable in your hands, all buttons are in good locations, you’re not stretching to reach anything. I do wish it was easier to distinguish between the bumper and trigger, you do have to be careful to not hit the wrong one during play. But otherwise, no complaints there. I do want to talk price point for a minute as well. Because honestly, when I saw what the Ally price tag was, my initial thought was, WHY? Here’s why: as I mentioned, this is a computer. It’s not your typical handheld gaming device. It runs and plays like a gaming computer, except it’s totally portable. However, you’re also not tied to that, there are options to connect to a TV or computer if you want a more traditional gaming experience too.
I would recommend this to a friend Horrible software development
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs like a old Windows 95 system in today's generation best way to sum it up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Childsupportenforcement,
It's unfortunate to hear that you are issues with this product . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0054) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glitchy. Terrible, and i returned it the next day
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shelby923,
We regret to learn about the issues you've had with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018159-0224" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stopped charging after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed it while it lasted but it stop charging.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CodyCollins,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the unit not booting up or the battery stop charging after 2 weeks of usage is a random problem. ASUS provides warranty coverage for the handheld device. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty