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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9065 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 449 Showing 8,961-8,980 of 9,065 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Its good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a console you want to get on the go recomend for users that are use to windows

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    My Christmas gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love graffics , weight, size.colors, comfortable grip.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as gift and my husband absolutely loves this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Father's Day Gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a father's day gift for my husand and he absolutely loves it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, need a few modifications but very awesome handheld device

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gameing 

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this gameing thing you can play your games on the go it is so much fun

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First handheld cinsole

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was superb and beyond expectations upon getying it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld on the market!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and great online ordering experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great pc

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had a gaming PC but this makes for a great replacement when docked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can this play all pc vr games?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this powerful enough for all PC/VR gaming? I hope so?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Software

    Rated 2 out of 5 stars

    Really wanted to like it…Just Buy an Xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely great hardware. Great concept and very well designed product. But there are major issues with running a windows system with a controller… and connecting a mouse and keyboard is a huge hassle, not to mention that it doesn’t even come with any sort of connector other than the power adapter. Very buggy software. Their built-in control center has issues with keeping track of multiple programs being open, and you’d just end up ditching it and using the thing as a tiny laptop mode without a mouse. Great idea…horribly executed. You might as well buy 3 Nintendo switches or 2 Xboxes with what you’d spend on this.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BronsonM,

      It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog ally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld to date would highly recommend for any gamer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good toy to have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, games load quickly and graphocs are good. Cuarom profile allows cap on power to get a balance between performance and battery consumption. Asus is good with their bios updates to fix issues quickly. Latest nios allow max power pm 3rd party dock which is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fornportable gaming if you looking for travel ect..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I Expected Better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally arrived in the box with everything, but immediately had problems. For one, it was shipped without any sort of protection or cushioning (i.e., bubble wrap or packing peanuts), so the ROG Ally box rattled around the larger box it was in for the entire shipping process. The console appeared fine upon first inspection, but powering it on revealed that the left joystick was broken and was drifting horribly. Better yet, the previous owner had tried to repair the console, and one of the screws in the back was clearly loose. I expected better service for the amount of money I paid. Now I have to fix this myself. Don't buy 'open box' goods from Best Buy unless you are getting an *extremley* steep discount.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MichaelW,


      Thank you for your feedback.

      We certainly understand your disappointment with the quality of the ROG ALLY you received and the inconvenience this may have caused if it was poorly packaged from your seller. Normally, we recommend to contact your seller for a resolution if you received the laptop damaged from shipping. Should you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.


      Regards,


      Rodel

      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Completely changed the way I game

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats the Steam Deck. I got what I want. I can never ask for more

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of tech. Works as advertised. Really happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how i can play my favorite games on such a small device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for when watching a movie! Definitely would recommend it!

    I would recommend this to a friend