Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Disappointment!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so hype for this... defective straight out the box... doesnt even boot up past the logo sign... overheats then powers off....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DEL12,
Thank you for bringing this to our attention and I certainly understand your frustration. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Should you need assistance sending the unit in for warranty service, you can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
A great handheld pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a steam deck and decided to get the ally and now I dont use the steam deck. The ergonomics are way better and the analogue placement is just right.
I would recommend this to a friendGreat game
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband and he loves it! He was able to find all the accessories he needed. Great purchase love Best Buy
I would recommend this to a friendStolen stand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is great! The only thing that sucks is someone pened it stole the stand that holds the ROG resealed it and put it back. So now i dont have a stand :/
I would recommend this to a friendUnveiling the Asus ROG Ally: A Gamer's Odyssey Bey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend the Ally for PC and console gamers. If you're not used to tweaking things and using windows, get the deck.
I would recommend this to a friend- Cons mentioned:Sd card reader
Potential if you're into a money sink
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box this system had issues both common. Wifi card is screwy and also the sd card slot is basically melted. The sd card slot burns out fast even after the ame repair. Or if you get the newer model R7 with the heat shield. You can upgrade the ssd... but its not worth the time and money. Returning asap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yunghawk44,
It is really unfortunate to hear about the issues you had with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0124" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Sd card reader
Asus refuses to acknowledge the issues with this d
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrid build quality, faulty SD card reader, marred with software glitches and bugs, random crashes, and terrible battery life/battery design. What's there to like about this product?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Clive478,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers receive the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback will also be forwarded to our product team for review.
We would like to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problems further or assist with repairing the device.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0301" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Only for the accessories
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected all the accessories but the console it’s in perfect shape
I would recommend this to a friend- Pros mentioned:Overall performance
Return policy is fake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld really fun to play. On 15th day i had an issue with left stick led going out and went to best buy for there 15 day return policy and they turned me away saying it wasnt really a 15 day return policy.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear TristanS,
We are sorry to hear that left stick led does not work We do value our customers and take negative customer service experience very seriously. Our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, and for customers who experience any isolated issues we do offer excellent warranty programs so that customers can feel safe while using our products.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018122-0046) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
INCREDIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best product ever. I highly recommend it to anyone comparing against other products
I would recommend this to a friendAwesome buy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this handheld it hasnt slacked any on turbo its running COD at 60-90FPS not bad for a handheld
I would recommend this to a friendRig ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressive handheld, to really good hardware to very impressive looks .
I would recommend this to a friendIncredibly versatile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has completed filled the gap of needing a laptop and wanting a device to relax with.
I would recommend this to a friendRog rally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! It was worth putting my money's worth.
I would recommend this to a friendMelissa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves it he is on it everyday. He loves the graphics and the controls
I would recommend this to a friendGreat Device Overall!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great light gaming device what it lacks in speed it makes uk for in form factor. I love it!
I would recommend this to a friendGreat device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device. Has its bugs but theyre updating it constantly and fixing stuff. Highly recommend.
I would recommend this to a friendRog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect condition, the delivery was on time. All the packaging was correct.
I would recommend this to a friendAmazing!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a few weeks and absolutely love it amazing quality for gaming and emulators.
I would recommend this to a friendGamer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing product easy to use customer service when buying also was great!
I would recommend this to a friend