Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
I got a good one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product might be the most misundstood device this year but its well worth it!
I would recommend this to a friendAsus Rog Ally 7" handheld game
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this for our son. He loves it. Shipping was quick and packaged very well.
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Specs are great for a handheld. Preferred this much over steamdeck
I would recommend this to a friendTrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a steam deck and would like to know if I can trade it for an azus rog ally
I would recommend this to a friendSuper cool device loaded with issuses.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coolest device ever if it was just full of issuse. Ive had this for a few days and am already frustrated with how many issues it has. Sometimes the buttons don’t work other times it’s the operating system sometimes you’re in the middle of a game and your controller stops worker and you have to restart. Needs a ton of work. Also battery is max 50 mins when running a high graphics game at a lower resolution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers receive the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018159-0302" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
The best device on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hesitant to buy the steam deck. Heard about this!!
I would recommend this to a friendGame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its great i bought it for my son he is very happy with the product.
I would recommend this to a friendNot quite there yet.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like the Rog Ally but for me I had to drop the settings to low and put resolution so low that things looked blurry to get decent framerates.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mordecai,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the display issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0447" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
idk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.idk havent bought it yet so if this is bad big whoop
I would recommend this to a friend- Cons mentioned:Battery life
Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As is with all handhelds, battery life is trash. Stick to PC.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tiff,
Thank you for your comment.
We do understand your disappointment with this ROG Ally and the inconvenience this may have caused if the battery did not meet your expectations. This ROG Ally Z1 Extreme has an approximately 4 hours of lighter gaming. Since intense or heavy gaming will drain the battery faster, we recommend connecting the AC adapter for uninterrupted gaming experience. Additionally, for helpful tips on how to prolong the battery life, visit our Product Support page at: https://rog.asus.com/us/articles/guides/how-to-extend-the-battery-life-of-your-rog-ally/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Game
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming system easy to work with a great choice
I would recommend this to a friendASUS ROG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS at their best!! Best Buy is better in most ways!!
I would recommend this to a friend- Cons mentioned:Battery life
Be careful when going open box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I learned after the fact that this open box "excellent condition" ally was a show model. After being ran all of the time the battery life completely sucks. Scuffed and difficult to set up. Definitely not worth the slight savings. The 2 aft buttons function literally 5% of the time. Can't find a fix for them so far.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing with the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0225" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, worth every penny, better than the steam deck
I would recommend this to a friendAwesome device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need more games but is still an enjoyable platform
I would recommend this to a friend- Cons mentioned:Battery life
NA Rog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Short battery, set up complicated had to restart and get assistance for set up several times
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear San D,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0205" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Dont buy micro sd card
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues with micro sd cards so dont bother using one instead invest in bigger internal hard drive which will give you better performance
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamal F,
We appreciate your feedback on the ROG Ally. If your unit is currently experiencing issues with the SD card reader we would usually recommend an RMA to get the issue resolved, if you are interested please reach out to our support for further assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0080" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not very user friendly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to have issues every few weeks. Probably would not purchase again. Unless you are very computer savvy, I would not purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oldguygamer,
It is really unfortunate to hear about your disappointment in the performance of the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0109" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DO NOT BUY ANYTHING CREATED BY ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.https://youtu.be/7pMrssIrKcY?si=ZHMUfC5kbz-BlcG4. Please do not buy anything from asus. Watch this video on youtube about there warranty repair process and how they have unethical repair practices. It is absolutely criminal. This has absolutely nothing to do with best buy and i have had absolutely the best experience in dealing my local bestbuy and there returns/ repair processes. This is directly because of Asus's company practices!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VanillaIceTBag,
We do understand the inconvenience this may have caused you, your dissatisfaction with your recent customer service experience.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Sd card reader
NOT RECOMMENDED.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping I could take this on trips to play games but at times I have to connect to the internet to verify ownership. I would recommend the Nintendo switch if you are looking for a true portable gaming console. I also get a weird noise at times while playing games at times and my 1 tb memory card was fried. It does not work anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user504535,
It's unfortunate to hear that you are experiencing issue with this product, All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0078) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support