Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Honestly disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Riddled with software issues the entire time i have used it and is finicky even when it is working. Audio desync problems, buttons cutting out randomly, the fan is super loud on turbo mode which is necessary in a lot of games to run smoothly. I was super disappointed after reading the reviews to have had this many issues
No, I would not recommend this to a friend- Cons mentioned:Battery life
dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.battery life was short, and to clunky for the price look at others
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018122-0159] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Bad for micro sd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall its great just the Micro SD was ruined its a known issue
I would recommend this to a friendAmazing handheld…. When it works.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning my unit since it would gradually start having issues from unresponsive buttons, game freezing and even the armoury crate would not function properly even with all tue updates I can do. But when it was working it was great!!!! Maybe I just had a lemon but I wasn’t going to risk $700. Too bad…. I was really rooting for the ROG ally.
I would recommend this to a friend??
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I been playing since release is pretty good but i was wondering can it mod gta 5
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaiden,
We appreciate your feedback. It helps us to continuously improve the product and create a better user experience. As per your query, the ROG Ally supports all major launchers. We stand behind our product and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0083" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wouldn't buy it again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more time and updates. Its glitchy. I had to return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our product team to review and improve our products and processes. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0258" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Big Ballet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues loading games and keep not allowing me to get online
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear IrvinL,
We certainly understand your disappointment with this product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0185] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Heavily Used and Damaged Item as "Excellent"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our of curiosity I went to check out an "open box excellent" at my local BeatBuy coz if it's truly in excellent condition at $505, why not? Ive read about how shady it could be with BestBuy's open box items and this one was no exception even being described as looks and works like new - it was heavily scratched, and apparently was sat on since it wss noticibaly bent. Realistically if this crap was listed on ebay it might stand a chance for $50 as a "for parts" item. I walked out the store and got it elsewhere. Can't remember how many times this business had let me down.
No, I would not recommend this to a friend- Cons mentioned:Sd card reader
SD reader broken.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SD reader broke and ruined my 100$ SD card. Do not buy this junk.
No, I would not recommend this to a friend Set up issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had multiple issues with the setup. Several apps wouldn't open, even after watching multiple videos and updating Microsoft, Asus software, and other softwares recommended online. My Asus bios will not pop up after the restart. I have gone into the service settings and tried to run the Microsoft software and Asus software, but will still not allow me to run them. I expected the setup to take a while, but I am having to jump through extra hoops without it fixing any of my issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles S,
It is our sincere apologies that you are experiencing difficulties setting up the ROG Ally. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0211" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this 0 stars, I would in a heartbeat! It’s super slow and crashes on every game i attempt to play! Downloaded xbox game pass and if you even tap the screen while playing a game, it freezes. So dissapointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Blane,
We sincerely apologize for the system performance issues you're experiencing with the ROG Ally and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0393" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Not ready yet.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor software support from asus and amd. Bios updates that ruin features and eater of SD cards. Half baked and not ready for the consumer market.
No, I would not recommend this to a friend- Cons mentioned:Software
Its ahead of its time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Updates are far behind. I might buy it again in the future
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Romoframe,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018159-0070) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Poor Open Box Refurbishing Effort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did not update the device in the open box nor did they fix the manufacturing defect present in the device where the sd card was broken. Had to send the device into ASUS. Additionally the two day shipping is more of a suggestion they whisper into the wind when giving the package to Fedex the same day it was supposed to be delivered.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear User455105,
We certainly understand your disappointment and the inconvenience this may have caused.
All products refurbished by ASUS undergo intensive quality control testing and inspections, this is a random problem. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Hard pass.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complicated. Wi-Fi was very challenging to stay connected consistently even where very few devices where connected to router. Since it comes with Windows 11 it unfortunately has OneDrive and Teams. Definitely not a take out of the box and start enjoying by any means. Do not buy this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Neil C,
Our sincere apologies for the problems you have had with the ROG Ally and any inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. To troubleshoot the connectivity issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0228" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015073/
Rog ally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but unfortunately stopped charging....waiting for repair updates
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexP,
We're sincerely sorry to hear you're experiencing charging issues with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product and it is not the norm. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0056" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Freezing constantly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my rog ally on a different account but i wanted to write this so bad becaude the armory crate se keeps freezing on me! I thought rhis was updated before launch!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timmy ,
We regret to learn that your product is freezing up , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below ,If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306015762-0004 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Great device but defective.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device i got was defective and i had to repair it. The left thumb stick only registers up and down movement
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear FennecTECH,
We are sorry to hear that your left thumbstick of your ROG Ally was not registering full movement. This is definitely not the norm and is not the type of quality to expect from ASUS products. We are pleased to hear that you were able to get it repaired. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0065" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Worst product i ever bought in my life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wont launch some games doesnt display correct timezones and is glitchy slow and dumb please dont waste ur hard earned money id be better off buying a laptop and using a controller lol
No, I would not recommend this to a friendNa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy literally sold this to someone with my card/bestbuy account - did not check the person's license like they are supposed to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brooke S,
Thank you for contacting us regarding your Best Buy account issue. ASUS and the reseller apologize for the incident. This is not the quality of service we aim to provide. To further investigate this issue we recommend contacting the place of purchase.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0258" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support