Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
The philosophers lemon: turns gold to lead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After day one, the system was completely bricked by a bios update. A $750 paper weight. Do not buy this product, as it quickly turns into a lemon apon purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZachP,
It is really unfortunate to hear that your ROG Ally was bricked by a BIOS update and we apologize for the poor experiencing you've had with it so far. We recommend returning your unit to Best Buy for a replacement so you can have a fully functioning unit again. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0055" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total mess. Buy q gaming laptop instead or a deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JackSmith,
It's unfortunate to hear you're not satisfied with your ROG Ally. Are you experiencing any difficulties with your ROG Ally that would reflect the 1-star review? Please provide us with any details so we can further assist. If you have any product inquiries you can reach me via email at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already freezing randomly shutting down just buy a steam deck ROG ally gets very buggy when playing game.
No, I would not recommend this to a friendWorthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remember when they used to make valuable gaming products
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear honestguy,
It's heartbreaking to hear you're not satisfied with your ROG Ally. What are the issues you've encountered with your ROG Ally that would reflect the 1-star review? Please provide us with any details so we can further assist. If you have any product inquiries you can reach me via email at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Needs work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left joy stick would not go left or right. Very dissapointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GamerZCoton,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306015762-0034) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support