Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9109 reviews
(9,109 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Rog ally extreme
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it best thing I purchased all year havent had a pc in about 10 years it feels really good to be back on pc
I would recommend this to a friendRated 5 out of 5 stars
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing that ever happen I play in pc but this is off the limit a portable pc where you can play all you want
I would recommend this to a friendRated 5 out of 5 stars
Love this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition out of the box everything was in the box no issues 2 months in using it
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been using the Ally for a few days now’! Windows is the most familiar OS in the world. I love this thing
I would recommend this to a friendRated 5 out of 5 stars
Love this product constantly getting updates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product but it’s still a windows device and has a few flaws that can be fixed with some work
I would recommend this to a friend- Cons mentioned:Sd card reader
Rated 2 out of 5 stars
Overpriced for the headaches youll suffer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device but with alot of issues like the sd card frying itself. If there is a sale it would be worth 500 maybe 550USD but for 700 not getting your money's worth
No, I would not recommend this to a friend Rated 5 out of 5 stars
Portable gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best things I have seen! More batterry!
I would recommend this to a friendRated 4 out of 5 stars
A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a few minor issues from manufacture . But great product
I would recommend this to a friendRated 3 out of 5 stars
Plays some games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device does not play call of duty very well. Seems like only a select few games want to work right.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zachary D,
We're sorry to hear that you're having issues gaming on the ROG Ally and we apologize for the inconvenience caused. To troubleshoot this issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0548" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/
Rated 5 out of 5 stars
10 out of 10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that was accompanied by fantastic customer service!
I would recommend this to a friendRated 5 out of 5 stars
Great device.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked i did like it. It broke so its not great any more.
No, I would not recommend this to a friend- Pros mentioned:Portability, Screen quality, WeightCons mentioned:Battery life
Rated 4 out of 5 stars
An Absolute Home Run from ASUS
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ROG Ally Asus has done an incredible job with the ROG Ally. While the name could definitely be better - the actual device is so wonderful that I am once again excited about portable gaming. Don’t settle for the Nintendo Switch or the Steam Deck - get a device that can play anything! The Ally runs Windows 11 - which means there is very little learning curve. The Ally is so good in fact - that it makes me glad that I sold my Steam Deck Pre-Order and waited for something better. Compared to the Steam Deck, the Ally is both smaller and lighter with a slimmer profile. The thumbsticks on the Ally are more concave and have a much better grip - though they do feel more loose. The Steam Deck runs noticeably warm/hot while the Ally’s dual fans run quietly to keep the system noticeably cooler. The Steam Deck feels more game focused as the Home screen is all game content from Steam by default. The ROG Ally feels more versatile and capable as it runs Windows, but it feels more like a regular laptop when it boots up. Thankfully ASUS has added a dedicated button that opens the “Armory Crate” which is a visual menu of games and Apps that have been added from both Steam and the Microsoft Xbox Store. Running Windows feels like a blessing and a curse. On one hand, most people are familiar with Windows - which reduces the learning curve and provides the ability to do all of the things we are used to using on PCs and Laptops. …But, on the other hand - Windows comes with the typical annoyance of constant software updates. On a device that most will use solely for gaming - most of the windows updates don’t feel important, or useful. I love the Ally and so does my 8 year old son, but it would make a terrible Christmas present. Though it boots up in only about 12 seconds, it requires hours of software updates before you can actually play games on the device. Once Windows is up to date - even more time is required to download games from Steam and from the Xbox store. …Fortunately the Ally truly makes gaming easy. Using Xbox Game Pass is an absolute breeze. Downloading games can take quite a while, but Cloud gaming is simple and works very well. Customizing controls, adjusting frame rate, modifying performance - all are simple thanks to an ASUS Command Center which also has a dedicated button. My complaints are very minimal: First is Battery Life - which just barely exceeds the two hours advertised. I actually haven’t been too bothered by the battery. Thankfully the Ally charges quickly and even with the use of USB-C phone chargers around the house - playtime is greatly extended. I don’t see too many scenarios where I will need to game for more than two hours without access to a charger. Second is that the Ally doesn’t come with a carrying case. As the Ally is quite a bit more costly than the Steam Deck (which does come with a case) - it truly feels as though ASUS cheaped out. To travel with the Ally, a carrying case truly is required. Unfortunately it will cost us extra. Third is that the device does not have a kickstand. The Ally does come with a stand to prop up the device - which is convenient for watching movies or playing games with a bluetooth controller, but it feels extremely cheap - as though it is made from cardboard. I have no doubt that these will quickly break or get lost. My fourth and final complaint is just that the Power button has no tactile feel. The button does an excellent job as a fingerprint reader and it works lighting quick - but it is perfectly in line with the top of the device and I can’t find it quickly. I always have to move my finger all around feeling for it. If it was raised just slightly - it would be much easier to use. Overall - I 100% recommend the ROG Ally to any gamer who can afford to purchase one. It has a beautiful screen, plays at buttery smooth frame rates, is incredibly versatile, can play any game that can run on a laptop, is great for Netflix, and is fully customizable. An absolute home run from ASUS.
I would recommend this to a friend Rated 5 out of 5 stars
Rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe it’s real good, but it’s still needs some work to be done to Vance right now
I would recommend this to a friendRated 5 out of 5 stars
Very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good on battery life considering what I play.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Review from Open Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this review is from me purchasing the Open Box "Excellent Condition", they just tossed the Rog Ally itself in the box with nothing else even though the open box excellent description said it would arrive with all original accessories and box, not only that it came with a scuff on the bottom by the screen other than that it works fine don't trust open box
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Meagan B,
We regret to learn about the condition in which you've received the ROG Ally. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018159-0361" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Easy to modify, repair, and very capable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very capable system. Get the Z1 Extreme. Its worth it.
I would recommend this to a friendRated 5 out of 5 stars
Perfect deal of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer pocket and nice design and features
I would recommend this to a friendRated 5 out of 5 stars
Best handheld gaming console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my family and we use it everyday we can’t put it down
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
STAY AWAY!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 days of having the unit, I accidently let the battery go to 0%, now the unit will not power back up. Looking online this seems to be an issue with the unit. I will be taking it back to Best Buy to hopefully get this replaced, if not it's an RMA process through ASUS which means my brand new unit will not be useable while it is shipped to them and back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darren,
We sincerely apologize for the power issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Considering you have contacted the place of purchase to obtain a replacement, our hope is that the new device runs smoothly and you enjoy using it.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0247" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 3 out of 5 stars
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, its nice. I wish the screen was a little bigger and the joysticks feel too loose. Shooters just dont respond like on console. Plus it came with joystick drift.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles,
Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is greatly appreciated that you have provided us with feedback, which will be passed to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0445" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support


















