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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 9,063 reviews
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    ROG Ally Z1 Extreme (3/5 Stars) – Great Potential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally Z1 Extreme has a lot going for it—powerful hardware, a gorgeous 120Hz display, and a sleek, comfortable design. Windows 11 support means access to a massive game library, and the performance is solid for a handheld device. When it works as intended, it’s an amazing portable gaming experience. However, it’s held back by some frustrating issues. Battery life is disappointing, often struggling to last beyond a couple of hours during demanding gameplay. Windows 11 isn’t optimized for handheld use, leading to clunky navigation and occasional software headaches. ASUS’s Armoury Crate feels half-baked, making system management more complicated than it should be. For those willing to tinker and overlook some rough edges, the ROG Ally Z1E is a powerful handheld gaming PC. But out of the box, it doesn’t quite deliver the seamless experience you’d hope for at this price point.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kendes,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience this has caused. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. Based on the battery and system performance issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0551" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/ Asus

  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Open Box - ROG Ally was perfect for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking at all the portable PC's coming out lately and really wanting one. After researching about them all, decided the ROG Ally was the one for me. How much you like this little guy will come down to your patience with windows and your desire to tinker. Im perfectly fine with windows and love to tinker so Ive been in love with the Ally. So far it plays a huge portion of my gaming library, and the ability to have any game launcher really seals the deal with me. Only real downside is the battery life on these is a bit on the sad side. Again though, if you are down for some tinkering there are ways to improve the life with the included battery, and if you are willing to get your hands a little more dirty you can replace the included battery with one double the size. Condition was marked as -Good- (or whatever the middle one was) but the unit I got was pretty much mint, included the whole box, all thel wires, and the unit itself was very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    I love it but it could be better without windows

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is perfect, the sound is perfect, is pretty lightweight compared to other handhelds, but I hate windows, updates can take a lot of time and it's more hassle because you need to check windows updates, myAsus updates and armored creat updates. It's pretty powerful but only above 15W, if you want more power you'll need either a power bank or play plugged in because the battery kinda sucks, if you don't want to do that I think the steamdeck oled version is a better option unless playing unverified games on steamdeck are a most for you, that and games that aren't on steam like minecraft, in that case go for the ally

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sweet Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent system for what but is. Very power processor and GPU and that’s an awesome experience for a handheld. Unfortunately that means battery life will be less than stellar and you have to remain plugged in or gonna have to keep power banks on hand. Performance wise it handles everything I threw at it like a champ. It’s a new kid on the block so the issues are being ironed out through patches as with any new thing. If you can overlook the battery consumption issues then this may be the unit for you. I also was taking this beauty to work for a min watching movies on that beautiful screen. Invest in a decent dock as well. The paper one serves its purpose but a decent plastic one would’ve been preferred.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance, Portability

    Rated 5 out of 5 stars

    Great if you understand what it is

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see a lot of returns strictly based on people expecting a Switch like experience. The Ally and all other PC handhelds like it are not a Switch. They are all Windows based computers in a handheld format. If you understand that and know what PC entails then you are in for a real treat! I have not come across a single game I can't play, from any storefront etc. Its a godsend of a gaming device for parents who can't lounge on the couch anymore and game or sit at a desk with a tower pc. BUY IT

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Software
    Best Buy Employee

    Rated 4 out of 5 stars

    Great, but a bit undercooked.

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a GPD Win 3, which is a similar PC from China. The Ally is a huge step up by comparison. It is bigger, has a beautiful display, is very comfortable, and is shockingly quiet even in the 30w turbo mode. The screen is amazing. While many newer games won't run at 120fps, older games definitely will, so it's nice to have that option. it's 1080p IPS. I wish it were an OLED, though. Controls are comfortable too. everything is laid out pretty well, buttons feel good and the sticks feel great. However, the sticks are not hall effect sticks so joystick drift is a possibility. Also worth mentioning is that both early review units, as well as the demo unit at my store had an issue where the X button got stuck if pressed at an angle. However, my retail unit does not have this issue. Performance is great. The Z1 Extreme has 8 Zen 4 cores and an RDNA 3 GPU paired with 16GB of DDR5 at 6400MT/s. CPU performance is excellent. for gaming it is plenty. IF you want to do some productivity work too, this will handle it fine. GPU performance is not as impressive as the CPU performance, but it is still excellent for a handheld device. I tested both Cyberpunk and Hogwarts Legacy with great performance. about 35-50FPS on both games at 1080p low settings with AMD FSR. I also tested Okami, which unfortunately had some performance issues and glitches at 10w. At 15w it ran just fine. My GPD Win 3 (i7 1165G7) ran Okami at 11w with no issues, so it's definitely an issue with the ROG Ally. Hogwarts Legacy had some stuttering, but after a BIOS update and setting the GPU memory from 4GB to Auto, it runs great now I did have some weird software issues, most of which were solved by a clean install. Armoury Crate is still a bit buggy and temperamental. Sometimes it freezes, sometimes it doesn't switch between mouse mode and gamepad mode. The Ally is also quite picky when it comes to chargers. You need a 5A cable and a >65w charger with USB PD 3.0 or newer to take advantage of the 30w turbo mode. Otherwise it will stay at 25w even if you charger can supply more power. Aside from that, I wish we had the option to chose between the XGm port and a second USB C port. I have no interest in the XGm external graphics, so I wish I could use the XGm port for something else, as a signle USB C port is quite limiting. If you don't mind tinkering a bit with your device, the ROG Ally is awesome. But it is still rough around the edges and needs work on Asus's part. Hopefully they don't just abandon this awesome little PC

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Gaming on Travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My prmary reason for buying this versus a Steam Deck was the timing. I could go down to Best Buy and pick this up the day I decided to buy it. To that end, I bought an open box edition of this device and have had no problems. I'm just using it to play games from Steam and have found that any game with a decent playable or verified rating works fine on this device. My only complaint is the lack of battery, but reviews of the Steam deck suggested the same problem. So far, I've been fortunate to be able to play while plugged in. So the battery isn't much problem. I bought it as a handheld gaming device to manage stress while traveling. It looks like it will work well for that. Ps. There does seem to be a problem where the Microsoft os doesn't understand the controller input 100%, but the touch screen fills in those problems easily.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth the price tag

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intended on purchasing a Steam Deck before this was announced but opted to wait and purchase this instead. The storage is easy to upgrade to a 2TB SSD and said upgrade is highly recommended because modern video games will quickly eat up the amount of storage you are left with. The screen looks much better than the Steam Deck and is well worth paying $50 extra to go from a maxed-out Steam Deck (512GB) to an ROG Ally (Z1 Extreme, 512GB). Battery life could be better but that's to be expected of putting a high end laptop chip inside something so small. The 120Hz screen is a joy to look at and all games look and run phenomenal on this, so long as you adjust the settings accordingly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Storage capacity

    Rated 5 out of 5 stars

    ...Wow...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How impressive is it to have a device in your hand that will compete with modern consoles, and even outperform them in some cases? oh and did i forget to mention it moonlights as a full fledged windows PC? The answer is... awesome full steam library, full gamepass plus excel if youre into that whole work sort of thing...battery life in turbo mide is not the greatest but you have to realize it is what it is. Storage is also a bit limited and i would not opt for an SD card even if there werent issues with them in this device. Get the adapter for a full size nvme drive and a nice 4tb unit and get off to the races. These negatives dont come close to the pure wow factor that this device delivers as a "portable" gaming console...highly impressed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality, Weight

    Rated 5 out of 5 stars

    Great Handheld Gaming For The Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an Ayaneo 2 before the Ally came out ans ended up selling it. The ayaneo was too heavy and ended up being uncomfortable to wield for a lengthy time, the performance was good, but i felt it coupd be more, and the right thumbstick not being staggered from the abxy buttons made the grip awkward for me. The Ally solves all those issues: its really light, really quiet, comfortable, and extra performance with the Z1 APU. Battery isn't that great, but I usually play AAA games on 30W plugged in for the best graphical fidelity. Speakers sound really good too. Most "cons" about being Windows I feel are somewhat irrelevant as you would deal with the same issues on a laptop/desktop. Beyond that, I had no bugs or issues. I have a desktop 4090 with a 4K 120hz that I will always prefer over the Ally when at home, but it is 100% worth it for the price for anyone that does a lot of handheld gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Absolutely love it.. but,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an absolute powerhouse and I love the open accessibility that you get with Windows 11. It's basically a computer and it's faster than many lower end machines, but with that being said, there are still some minor glitches and performance stutters, but because of the open format, you can tweak a lot of how the system operates. The battery life and temperature of the handheld leaves alot to be desired but for what it is, its pretty great. I can play call of duty modern warfare 2 and most of the games in my steam library in bed, which is pretty awesome. As long as youre somewhere with outlets and access to wifi or mobile hotspots with decent connection youre good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    “My In-Depth Review of the ROG Ally: A Game

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: "My In-Depth Review of the ROG Ally: A Gamer's Dream Come True" Hey fellow gamers! I recently got my hands on the ROG Ally, and I couldn't be more thrilled to share my thoughts on this gaming powerhouse. Let's dive into the nitty-gritty details. **Design and Build Quality:** The ROG Ally's design is a showstopper. The sleek and futuristic aesthetics instantly caught my eye, and the build quality is top-notch. The attention to detail is evident, and the RGB lighting adds that extra flair that every gaming setup needs. **Display:** Gaming on the ROG Ally's display is an absolute delight. The high refresh rate and vivid color reproduction make games come to life. Whether I'm exploring open worlds or engaging in intense battles, the display never disappoints. **Performance:** This beast is powered by some serious hardware. The processor handles multitasking seamlessly, and the graphics card ensures smooth gameplay even on demanding titles. The ROG Ally truly lives up to its reputation as a gaming powerhouse. **Cooling System:** One of the standout features is the exceptional cooling system. Even during marathon gaming sessions, the temperature remains in check. The well-designed ventilation keeps the internals cool, ensuring consistent performance. **Keyboard and Trackpad:** The keyboard is a dream for gamers and typists alike. The tactile feedback and customizable RGB lighting enhance the overall gaming experience. The trackpad is responsive and accurate, making it a breeze to navigate through menus and applications. **Battery Life:** Considering the powerful components, the battery life is surprisingly decent. Of course, for optimal gaming, it's best to have it plugged in, but the ROG Ally holds its own when you need to go mobile. **Audio Quality:** Immersive audio is crucial for any gaming setup, and the ROG Ally doesn't disappoint. The speakers deliver crisp sound, and the audio customization options allow me to fine-tune my gaming experience. **Port Selection:** The variety of ports available is a big plus. From USB-C to HDMI, the ROG Ally provides the connectivity options I need for all my gaming peripherals and external devices. **Software and Customization:** The ROG software ecosystem is robust and user-friendly. It allows me to tweak settings, customize RGB lighting, and optimize performance effortlessly. The level of control I have over my gaming experience is impressive. In conclusion, the ROG Ally is more than just a gaming laptop; it's a gaming experience. From its stunning design to its powerful internals, every aspect has been carefully crafted with gamers in mind. While it comes with a premium price tag, the performance and features justify the investment for any serious gamer. If you're looking for a laptop that can handle the latest titles with ease and turn heads while doing it, the ROG Ally is the way to go. Happy gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality, Weight

    Rated 5 out of 5 stars

    I push the button

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it as open box saved 40 bucks. I was skeptical of this handheld seeing the display hot as af and the demo of Forza horizon 5 could barely play. The plastic doesn't feel cheap, the d-pad and triggers feel nice. The screen is a beautiful 7" display with bright colors. The system is light weight even lighter than the Steam deck. The gaming performance is awesome with little tweaking. I recommend manual mode at 25 watts for cool temps 67 70 of you go 30 watts it's up in the 90s with little to no performance boost. I keep the screen res at 120 and 8 gb ram mode. I can play Forza horizon 4 at 60 fps high graphics with no issues. The system turns on fast and I can be gaming with in a minute unlike the steam deck unfortunately. I don't have to worry about concert updates thankfully maybe once a week. The Asus ROG ally plays what ever I throw at it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Mind Blowing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this for a year...and everytime i use this im mind blown..born in 1995 this technology blows me away. Its a fast processing gaming computer..in a handheld..it plays forza/red dead/massive games with no issues..clearer than my tv..i love this thing. Battery isnt the greatest , an hour max id say but i dont use it as a portable, i keep it plugged in. And the storage can be increased which is nice

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld device!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. Portable PC that runs anything you can throw at it. If you arent good with PC gaming then it may be overwhelming. But having an Ally on a plane ride or a long car ride is so awesome. It makes the ride tolerable. The Allys screen is great even only being a LED. You can pick one up for cheap now. The only thing that isnt good is the battery, so maybe look at the Ally X for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld gaming PC. This is the 3rd handheld I've had and by far one of the best. Be warned if you are not interested in PC gaming, and want more of a console experience this is not for you. But if you don't mind checking drivers and doing the occasional trouble shooting it is fine. You will need to read up on what Bios and drivers people are using to get yours set up good. But I have been on vacation and on the road playing Automic Heart with medium settings getting 50-60fps and runnning for around an 1.5 hours before needing a charge. Now that doesnt sound like a long time, but this is a AAA game running on a handheld. Literally nothing else is going to do that. Now on less demanding games like WH40k Boltgun, you are going to get around 3 hours of run time. It all just depends on how demanding the game is. Cheers, I would buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Better then the Steamdeck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the Steamdeck and the Ally. The Ally works very well if your used to working with Windows, its handheld every game I have thrown at it and the plus side you dont have to check for compatible like the Steamdeck but you need to be comfortable with playing around with game settings to get your best performance. This not a gaming console its a portable gaming PC. Battery life can be a bit low if you like high performance and push the Ally to its ability but you can find a nice balance with settings and increase the time the battery will last. If you couple up the Ally with the optional charging/dock and a some xbox wireless controllers youll have a grate gaming setup you could take over to friends and play your games on a tv. Well worth the money would recommend to anyone looking to play games on the go or just chilling and playing on the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ally Pros and Cons

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS 1. Can install games from any Windows-compatible library 2. Steady performance in most gaming scenarios 3. Armoury Crate SE has potential 4. Lighter than the Steam Deck 5. More powerful than a Steam Deck 6. Quiet fan with customizable curves 7. Fast charging 8. Very nice 1080p display CON 1. Janky Windows interface 2. Relatively short battery life 3. More expensive than Steam Deck 4. No LTE option 5. Not as ergonomic as the Steam Deck 5. The powerful processor still struggles to run Windows on a handheld 6. Many games require lower graphics settings for smooth performance

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Phenomenal Cosmic Power.. iiiiiiitty bitty battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a wonderful windows handheld that is both powerful and portable. I have been able to enjoy just about every game I own with little to no hiccups. Games run as smooth or as beautiful as you let the Ally run them. There is only one major con and two small ones. The battery life is pretty horrendous. If you’re by an outlet or need a quick session, it won’t be much of an issue. It is slightly hard to get comfortable with for long sessions and I periodically encounter minor game launching issues. Besides that I absolutely recommend this. More so if you can get a good open box deal!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A lot better than the steam deck.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying the steam deck is really really good, however the Ally is on another level in my opinion. This thing hits all the things the steam deck can’t. When it comes to performance it’s amazing and the screen is amazing. The only downside to this thing is the battery life but it’s easy to just be sitting on a couch and plug it in and play. The fact that it’s windows based is a huge deal for me. Gamepass and any game you want to play runs perfectly. I think the steam deck might be a little more polished but with time the Ally will get there. Overall I highly recommend this if you are a gamer and don’t always want to sit at your computer or you want to game on the go the ally is the thing for you.

    I would recommend this to a friend