Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9110 reviews
(9,110 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best portable PC handheld out!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better performance than my Steam Deck - this runs Windows, but personally, I prefer that! With tons of power settings, you can tune it to get very competitive performance‐to-battery to fit your needs. Runs cool, is light, and has a screen that looks fantastic! ASUS hit this ball out of the park!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Great pc handheld
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that I can play almost all my PC games on this handheld console. The graphics are nice looking, sound is great. I already have a MSI gaming laptop which the games look and play great on. But the difference between this is that I can play my PC games on the go. There are some tweaks you have to do with settings to play the games. But that’s not too hard. Since this has windows 11, there will always be updates you have to install like a regular PC. Once its up and running, the games play great. I think this item is overpriced at $699.99. I had to return it since it did not make any sense to keep it since I have a killer gaming laptop. But if the price would be at $599.99 then I would buy it. If you don’t have a gaming PC, then you should definitely buy it.
I would recommend this to a friend Rated 5 out of 5 stars
Great for the Gamer on the Go.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this thing. Great for gaming on the go and can run all your favorite PC games purchased from steam and other apps. Running the highest settings does pull on the battery but a travel charger and your good to go.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Asus rog is very competent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, comfortable, plays indie games great and optimized AAA games well enough. Windows isn't the best OS and battery life can be brutal if you need high power output. I've never used steam deck but it's been great for me. Your steam, gog, epic games, etc work great. Recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Great Handheld with some issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus Rog Ally is a great handheld with some minor issues. I do not recomend this device if you do not llike to tinker in windows and you prefer a console experience. It takes some times getting things set up and running the way you want. There are still issues related to the sd card not reading, crashing or slowing the handheld while the sd card is inserted. The screen at 120hz variable refresh rate is great even if the fps is slower it feels smother then the steam deck. The controls are great although the thumb stick is not as good as the xbox controller. The gripe is not as grippy as the steam deck, but still passable. Performance is great. Overall would recommend to people that like to game on pc, or even console gamer if you like to tinker.
I would recommend this to a friend Rated 3 out of 5 stars
Not ready yet, lots and lots of bugs.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice hardware, great screen, impressive sound, and the absolute worst setup experience ive ever had with a computer. The microscopic text certainly didnt help, and the stick cusor is horrid. Games sometimes would not load. Some did not have functioning controls, and some would simply load indefinitely. All that and this thing runs HOT. Add to that the terrible battery life and you can keep this thing, its not for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Seannessey,
Undoubtedly, it has a nice hardware with great screen and ipressive sound.
We certainly understand your disappointment and the inconvenience this may have caused.
This device went into intensive quality control testing and inspections, with no problem found running games. Usually, the stability or performance issue is resolve by making sure Windows , drivers and BIOS are up to date.
Drivers and BIOS are posted at: https://rog.asus.com/ph/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
Great for light gaming on the go
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great little portable machine for light gaming on the go. Battery life isn't great, particularly with graphically intense games, but that's usually not that great of a concern for me since the Ally has allowed me to play more games that I wouldn't have had time for otherwise due to needing to turn on a laptop/desktop and be at a place where playing on those machines is comfortable.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
A step forward in the right direction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and initially hated it and didn’t quite understand exactly what I was getting myself pretty tech savy. I was coming from a Nintendo switch and I came in expecting this to behave the same and when it didn’t that frustrated me. I had to remember that yes it plays games portably but it’s still a pc, so if your gonna buy one of these go into this with that in mind. It’s not gonna have stellar battery life and it’s gonna take some time to get used to. Once you get the hang of it tho it is a amazing piece of technology and I look forward to having it for years to come. It only got 4 stars because it’s not perfect but well worth the investment if your a gamer and if you don’t have a pc well now you do and a pretty powerful one at that.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great portable gaming system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this for a month, I'm very impressed. The experience is somewhere between the console presentation of Steamdeck and straight Windows, but with the ability to play every Windows game on the device. Sturdy, nice display, surprisingly good sound, and portable power.
I would recommend this to a friend Rated 4 out of 5 stars
Awesome handheld!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is exceptional. Has some bugs and some downfalls, like don’t buy it expecting to use an SD card, that’s not a very reliable way to store things. It’s easy enough to upgrade the SSD, other than that I’ve had 0 issues. I haven’t attempted to use a micro sd but I have no use for them. It runs every game I have awesome, COD, Diablo4, WOW, GTAV, RDR2, all run flawlessly, the temperature might get a little high if your playing out on the sun or something, but it’s manageable, surprisingly quiet and super comfortable to hold. Most of the issues it launched with have been corrected and have all turned out to be software issues between drivers and windows. Can’t recommend this device enough and I’m completely satisfied with my purchase.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
ALLY is awesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG ally is an absolutely incredible machine. It’s mind boggling that I can play literally whatever I want, anywhere I go. It’s sleek, powerful, and the software is great. Keep in mind, this is not a Nintendo switch. When you power it in, it is literally just a windows PC with a controller layout. You will have to know how to install what you need, update everything, and in general be able to tinker just a little bit to get it where it is supposed to be. But after that, the fun begins. There was nothing that it couldn’t run, and it looked great the whole time, including great frame rates. Full disclosure, I did end up going with the legion go. The bigger screen was too good to pass up, and the versatility was just better, even if the software side was a little lacking compared to the ally.
I would recommend this to a friend Rated 3 out of 5 stars
Use so thin else tell we get there not here yet
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok don’t expect much learning curve we are not their yet switch will always be on top can’t be beat Nintendo/ weak battery at full speed pour graphics in my opinion controls feel good but steam deck beats it in the controls department light weight but sd card gets hot fails small screen figity in most case no smooth operation here . wait a few years we might get there but hand held will be beat if it’s windows based Linux ok though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ttjb,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Please note that future updates for the ROG Ally will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0481" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Really good for retro games and AAA games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great! runs a bit hot though.. But honestly one of the best devices i have used. I installed all of my games and loaded up some retro games. Great on the go. Plays modern games at a decent rate.
I would recommend this to a friend Rated 4 out of 5 stars
Great device compromised by shoddy software.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am amazed at the gaming capabilities of this little device. Build construction is overall solid. The screen looks magnificent. The controls are fine. My main complaint is the use of Windows 11 as its operating system. It's simply not optimized for use without a mouse or keyboard. Asus tries to remedy that with the Armory Crate interaction layer and by turning the right stick into a mouse, but it only goes so far. There have been many times I have been tempted to install ChimeraOS. You will also want to increase the storage. 512 GB fills up very quickly, especially with the size of today's AAA games.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works good. able to play all they games i throw at it.
I would recommend this to a friend Rated 3 out of 5 stars
ROG ally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for my PC that broke down. the screen is beautiful and when gaming on the unit it can play all of my current titles on Steam. The issue is with docking it, there is a major latency between input and actual on-screen actions, and the windows that is unfortunately mixed in make it clunky. The battery is miserable, and setup of this machine is also weird ie:utilizing the gyro controls, utilizing the back buttons and mapping, and other things of the sort.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SeanC,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0402).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1050046/
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great handheld PC
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic little machine. If you're familiar with windows then set up is a breeze. It runs games perfectly and I've never had any issues personally. That being said, there is reports of issues with the SD card reader failing but I haven't experienced this. But that may be a deal breaker for some. Windows itself is not suited for handhelds but again, I haven't had any problems with navigating. It's a bit of a pain with the thumb sticks but it's usable. I say pick one up and give it a try.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as a standalone device , you do kinda have to pick and choose what games to install as it doesn’t have as much power as a high end desktop. If you do have a high end desktop it is a great streaming device to bring your games to the couch or bed, it is a little uncomfortable to hold after awhile though.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Handheld Pc
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rog Ally is a wonderful tool, a full fledged gaming pc in your hands. It is very useful and enjoyable. Only criticism is when its on extreme mode, and you are playing a game it gets very hot, and maybe lasts about 2 hours. Its worth every penny.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
I play this thing so often
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I want to play a game I play it on this device because I can bring it anywhere and anytime the SD card slot doesn't work which makes me a bit sad but Ive been thinking about upgrading the storage within the unit anyway as I've been wanting to you with electronics for quite some time. It plays everything seamlessly and has never crashed a game. I've played triple a tittles at medium settings and most others at high and never had any issues
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric P,
Thank you for sharing your feedback on the ROG Ally and we sincerely apologize for the SD Card issue you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0452" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/


















