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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9110 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 9,110 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is pretty good, battery life is what you'd expect playing AAA titles (maybe 1-1.5 hours) at 1080 with higher settings to get around 50-60 fps I am now getting random stuttering in the new NFS though for some reason. I've ran cod gtav also no issues. It does what you want it to no hoops to jump through getting other launchers to work like steam deck. Thing gets hot fans make some noise nothing you wouldn't expect though. If you can sit near a plug and play this thing it's awesome, reminiscing of my PSP days

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What’s not to love about a handheld gaming pc that you can play tripple A title games. The pros are you can take this thing anywhere and the performance is amazing. Even the Rog with the standard Z1 processor is pretty good and is a great price. Although the Z1 extreme just a performance beast. The cons to this device is the battery life isn’t that great so you need to carry the charger. I’ve never had a problem with the micro Sd but evidently the fog melts the cards. I can’t say anything about that because o have not experienced this problem. Anyway this is a must buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld PC!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically the ROG Ally is like one of the lower end gaming laptops based off an AMD APU put into a handheld form factor. Bonus is that it’s using AMD’s most powerful APU yet with the latest CPU/GPU architectures, and it has the most GPU CU’s ever in an APU outside of gaming consoles. It’s impressive. Depending on the game and settings you can get 60 fps with setting maxed out or close to it at 1080p or 720p, or 120 fps with low sometimes medium settings. Battery life is not that great considering the power this device has but I expected that going into this purchase so I’m giving 5 stars. It really is a windows PC and it can be tuned like one, flip side is you have to know your way around windows, drivers and updates to get the most out of it. If I had to nitpick I’d like better joysticks, these ones are good but not great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price if on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this on sale and, for the price, this is a great product. If you will use the handheld exclusively for gaming on the go (e.g. at work or school), I would recommend getting the newer model which has better specs and battery, however, if you will be using this mostly at home or some where you can recharge it often, this is a great product for the price. In my case, I bought this as a laptop replacement. I have a desktop PC at home and I needed a computer to use while traveling. If I had bought a laptop it would have collected dust since I use my desktop PC 90% of the time. Instead, I bought this handheld PC and use it with a docking station and a portable screen to make it a portable computer. I also use it for gaming at home when I want to take a quick gaming break or before going to bed. I have played different titles (Halo, Rocket League, RDR2, etc.) and I have not had any major problems with it. This could also be used as a console replacement, using a docking station and connecting it to a TV, but it's probably a better option to get a gaming console.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont get me wrong I would recommend everyone to get this. The fact that its a portable pc and works great! The only reason why I didnt give this 5 stars is because of the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Portable pc!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and powerful portable pc! It can play high quality games and can also run Vr (PCVR) it can run AAA games and is also good for people with big hands, it has the layout of an Xbox controller which is a really good layout and overall is rate it a 10/10 I would 100% recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Windows handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, I'm writing this review extremely late (1 year late) but it just works it's has been my main gaming device since I bought and I don't regret it. Powerful, Slick and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam Deck is brilliant, but I like this

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still own a Steam Deck, but I prefer the ROG Ally. Having said that, I think console-only gamers will prefer the Steam Deck because, in a strange reversal, the Linux-based operating system "just works" as a prepackaged experience while the Windows-based ROG Ally requires frequent tinkering (this is literally a desktop version of Windows, after all). Tinkering isn't easy with fat fingers and a tiny screen, which is another point in favor for Steam Deck and its unusually precise dual trackpads. ASUS's Armoury Crate is a preloaded application that attempts to simplify the front end experience, but I often find myself avoiding it because it isn't as slick as SteamOS and requires updating far too often. I think most PC veterans will prefer ROG Ally as well, especially those who frequently emulate older consoles or plan to use the device for anything other than Steam-related activities. Yes, you can also emulate games on Steam Deck, but I just don't like jumping through the hoops Emudeck requires (such as constantly switching between Gaming Mode and Desktop Mode) and I've had no issues running Fightcade on the Ally either. I find it's a lot easier for me to set up shared folders for ROMs and save states to get a more seamless transition from desktop gaming and portable gaming. Having said that, Steam Deck probably scores yet another point for even having the option between Gaming and Desktop mode, whereas the Ally is pretty much Desktop mode only (unless you count Armory Crate as its gaming mode). I even prefer the Steam Deck's face buttons, battery life, and speakers just a TINY bit more, but the 120hz display is enough for me to look past those barely perceivable shortcomings. The display is also 1080p, but let's be real: 720 and 1080 look pretty much the same at this size. Yes, Windows is awkward to get the hang of in a touchscreen interface, but doing anything outside of Steam Deck's Gaming Mode is also awkward without a keyboard and mouse. Which brings me to another point: either one of the devices is improved by a USB dock ($40-100) for peripherals. I find that these "extras" are more necessary than optional in the long run, so there's another expense you can look forward to. You should also plan on a case as well; D-Brand just came out with theirs, but I had already purchased the Skull & Co. GripCase for $20 which massively improves the grip and has a simple solution to requiring a dorky kickstand. I can think of quite a few features I like better in the Steam Deck than in the ROG Ally (I haven't even mentioned the Ally's overheating SD card issue, which is frankly a ridiculous oversight in this day and age), and yet I still prefer the ROG Ally overall.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love/Hate....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts, but I'm glad I was proven wrong - for the most part. I debated between the competition, but I went with the Ally solely for the FreeSync Premium screen. It's pretty. With that said, the cons of the handheld are: -capacity for only 2230 NVMe -a meager 16GB of shared RAM -one USB port?? -mushy, unresponsive, sluggish d-pad unsuitable for precise, fast rolling moves in fighting games; 3 or 4 out of 10 here... -white These are not small 'cons'. Sure, it's only a 1080p screen, but more is sorely needed here, in my opinion. I feel 32GB should be the standard right now if it's to be shared between the system and GPU, especially when we consider the games that are right around the corner. Textured super-white plastic for a handheld gaming machine? Um.... The pros: -lightweight -CPU performance (wow!) - GPU is impressive as well, just not as the CPU's performance given total package power -ergonomic (well designed chassis in terms of comfort) -gorgeous screen; Freesync is a game changer on handhelds -speakers/sound (very impressed) -USB4 + XG (hi-bandwidth I/O) port -quiet -face buttons, trigger, back buttons, shoulder buttons, and analog sticks all placed very well and feel good -effort at improving software/updates. I hope this will be an ongoing thing in the long term. I do like the Ally, but I think I would have liked it much better with those changes. Also, a black variant would have been nice, as it would have been much easier to keep clean. For me, it's kind of a love/hate thing with this device. I love it for the screen and its current overall performance, but I "hate" it for not having more RAM, and for not being able to take 2280 sized drives for longevity reasons. Also the sub-par d-pad is.... a pretty large let down for me. They definitely have room to improve here. Finally, the first-party accessory scene is an utter joke and clearly cash grabs. They are very poorly designed and would leave me wanting so much more than they unfortunately are. Third-party is, unfortunately, the only option for now. 3/5 stars for the Ally, but keep in mind that there is no other handheld that I would score higher.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this model. We are committed to providing our customers with the best possible experience and we will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0134" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice handheld game.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too heavy and works great so far. Very fast and nice screen. I purchased a few more accessories like carrying case, bumber case and screen protector. This is my #1 must have to travel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system. The display is excellent. Windows OS is clunky as always but has great advantages on a powerful machine like this (PC Gamepass, for example). It's not as comfortable to hold as the Steamdeck and can get rather hot. The SD card reader damaging is a real concern and happened to me almost immediately. Does not come with a case. I would suggest paying up to the LegionGo, but this is a serviceable machine.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear John W,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0425" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1051166/ Asus

  • Rated 4 out of 5 stars

    Overall good but could be killer with good battery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming handheld in my opinion in terms of build quality. SD card issues of course. Poor battery life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    :Rog ally: Awesome on the Go!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - the versatile nature of this handheld is awesome inspiring. Power of a windows gaming laptop in your hands! You can connect this to a TV or monitor to use it as a portable computer or as a gaming system on the run. I haven't tested it on AAA titles other then assassin's creed origins (which was fun to play on a handheld) Cons - the controls take something to get use to, going from a controller (ps5 and a Xbox PC controller) it's difficult to maintain a grip of the device and maintain that level of control (for me). overall - this was a fantastic buy, and I enjoy it more as I spend more time with the rog ally!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly great, bad battery.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, light, comfortable to hold. Only complaints are the battery life is pretty bad, and storage is a bit small.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great concept, poor QC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited to see more handled PC's being launched and with gaming centric companies taking the helm at the latest chipsets and improved screens? Sign me up. On paper the ROG Ally has a good set of internals going for it, a more advanced AMD Chipset than that of the Steam Deck (at least this version) 512GB of storage by default, and a more vibrant faster refresh display that supports FreeSync. From my limited testing the audio also was pretty good from an indoor test; In Red Dead Redemption 2 it seemed to take advantage of that Dolby Atmos virtual surround and I was impressed since I don’t expect it much. To add to that; If the Steam Deck’s positioning on your palms felt too bulky, the Ally has a more sleek profile and it’s a smidge lighter (without feeling cheap) so extended play sessions wont cramp your hands and tire your arms. On Windows; Yes, Windows isn’t there yet for handheld computing at least in a way to get everything set up seamlessly. You’ll definitely want to get this set up in a docked mode or at least get a BT keyboard and mouse synced up when you’re logging into your accounts and getting everything downloaded. Its not so much the cursor controls with the right joystick was an issue (but a tutorial through armoury crate would have been appreciated on what functions in desktop mode) but more so the software keyboard is awkward to use at times and you can’t tell if you’re typing in a text box that you need to. Only to click on it to make that keyboard go away and… then try to awkwardly swipe up to bring it back and hope you still have your entry open in the other window. Aside from that, armoury crate does a good job of grabbing your games when you install those and adding custom control profiles is intuitive enough. I just wish that the software would work when it needs to concerning going back to the desktop (there’s a dedicated hotkey but it works 25% of the time if it does at all) so there’s suqicks here and there but its not terrible especially for a first gen product. However, there’s a glaring issue at least in my unit; The left joystick suddenly stopped working on the X-Axis. I wasn’t sure if this was due to a firmware update or BIOS update, but I noticed this while testing out some games and thought it might just be because they were older ports (was trying out non-native games the Deck could not run) – After testing it out in calibration tools, its just the joystick is bad. No combination of BIOS & Firmware rollbacks or wipes fixed it. I’ve yet to hear back from ASUS after 48 hours so I’m assuming that I need to return this and swap, and as of June 2023 I see there’s a lot of other people with similar issues that ended up returning. Overall? Good showing from ASUS on getting Windows wrangled to a usable option especially with Gamepass – Once you initially get everything set up it’s a cinch to get into your games. Plus you have the added bonus of having a ultra portable PC if you need to drop into your NAS or get your media all under one unit for travel. However I’m going to be keeping my Steam Deck for a while, the hardware issues leave a bad taste. If you’ve already got something similar I’d wait out for Gen 2 – Otherwise if this is your first handheld gaming PC you can’t go wrong with this, just keep in mind you might have an issue down the line, or right when you unbox it.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mustekala,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. When the left stick didn't work were you in gamepad mode or perhaps desktop mode? If possible, please give me a detailed description of your joystick issues, you can contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of best portable windows console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design,strong performance,short battery around an hour,setup issues take some time for new machine,storage only 512 not really enough for me,micro sd not work properly!I will give 8/10 marks for this machined overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast of a machine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and feel of this system is perfect. Big or small hands, the system grips in well and the buttons are very easy to use. I also love the performance of this thing. Once you tune out Windows 11, you're able to run modern PC games with high settings and still average 40 to 60 FPS. The screen is clear and sharp. But the colors really pop. I was surprised it was not OLED. You can mod the system really easy and maintenance like replacing the thermal paster is done in just a couple of minutes. I was able to upgrade my system to 2TB and set the GPU to 7gigs and this thing ran like a beast! I was able to max some settings out in Cyberpunk 2077. I'm Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Almost a Perfect Little Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With one exception I am absolutely happy with my purchase of the ASUS ROG Ally. It is a very powerful machine that plays almost anything you throw at it with ease. The display is a great size for a handheld and has very accurate color with great contrast. Color saturation is superb. The one area of contention is that there is a high incidence of SD Card Reader failure. ASUS is still trying to identify the issue and deliver a fix. The user forums, Reddit and Discord are filled with users who report the issue. I am using a USB SD Card Reader in the mean time and it works very well. Hopefully ASUS delivers a fix soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld PC I’ve owned!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld gaming experience I’ve had. The Ally runs all my games and the screen is absolutely amazing. Something you really have to see to believe. Battery life could be better, but I’m never too far from an outlet to charge up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love it, this like the switch on steroids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what I wanted, a customizable handheld gaming pc. Play 99% percent of games like a dream. The only downside is the battery life but that's to be expected for a powerful device. All in all a solid purchase Pros: -plays every from the atari to ps5 and everything in-between -no worry about steam games being compatible or not because everything works on ally because of windows -cool looking device, i love holding it Cons: - battery life, the more intense the game(like cyberpunk or spiderman) the faster the battery will drain. But asus have different performances modes to manage power consumption. - initial set up can be a pain but that just windows in general lol

    I would recommend this to a friend