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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 9,063 reviews
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice mobile gaming pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never even knew about this device until I saw it on youtube. I was thinking about getting the steam deck but this works better for me since I have xbox game pass and other pc games. Easy to set up. I have no problems with the SD card or overheating, it has not let me down so far, the screen is nice and sharp and the speakers are great. The only problem is the battery last for about an hour so to play longer you will have to keep it plug in. If you take it somewhere you'll need a power bank. One hour is just not enough to play on this device. Specially those hard to put down games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld PC I’ve owned!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld gaming experience I’ve had. The Ally runs all my games and the screen is absolutely amazing. Something you really have to see to believe. Battery life could be better, but I’m never too far from an outlet to charge up!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 4 out of 5 stars

    I really enjoy it, It's not perfect but worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great piece of hardware that isn't without it's problems. First off, I really enjoy using this hand held pc. the controls are intuitive and responsive. it's a windows pc so you get all the pros and cons that go with that. the main issues i've had: 1. windows disables the gpu and you need to manually reenable 2. battery life isn't great, but for what it is it's respectable. get a battery bank if you're traveling a while. 3. some hardware issues like the sd card problem and stick drift aren't fixed yet months after launch. It's not a huge problem for me but definitely a larger complaint from others.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ultimate handheld for gaming!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I played Jedi Survivor almost entirely on this handheld. It is an absolute beast. I played it directly from the handheld as well as streaming it from my primary gaming desktop. This device is intended to play most AAA games at 720p with low settings so don't be expecting to run things any higher. If you stream from your powerful gaming PC, you can use the 1080p and 120hz mode which is phenomenal. The only bad thing about this is the battery life. It is horrible when playing demanding titles. I would highly recommend having a case and large battery bank with it when you travel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Power-Packed Gaming on the Go!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Asus ROG Ally from Best Buy last year, and it's exceeded my expectations. This compact powerhouse handles everything I throw at it, playing all the games I usually run on my gaming rig without missing a beat. The portability is fantastic for on-the-go gaming, and the performance is top-notch. I'm thoroughly satisfied with it and would highly recommend it to any gamer looking for a mobile gaming solution!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 5 out of 5 stars

    Handheld Gaming Beast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Rog Ally. my only complaint is the battery and storage. I get about 1.5hrs gameplay before I need to charge. Ive turned it into a retro gaming boss with a bunch of current games but im already full storage wise. also recommend Getting a better dock. as the one that comes with is basically cardboard.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome device, just careful about lemons!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my first Ally in the mail, delivered to me but the LB was squishy and weird(even had a squeaky spring or something going on beneath the shell that felt like it was making it mushy), nothing at all like the RB. Returned it, but when I did so, it was on the 11th, device wouldn't be properly released til the 13th so had to wait some more. Picked up the new device and LB feels *better* but still kind of feels a little off(I'm just not sure why on two separate devices the LB feels off compared to the RB, it doesn't make sense) but still after a few presses it goes to feeling normal. So I can deal with it. But the B button... it presses down and if you're not that sensitive to the buttons you're pressing, it'll feel normal. I'm hyper sensitive to good controllers and pressing buttons and such(have mechanical keyboards and 100+ dollar controllers, I'm really picky). The B button specifically feels like there's just some slight misaligning of the button itself so the left side of the button doesn't press all the way down. If you roll your thumb over the face buttons and all around the edges of each, A, X, and Y feel as flat and unobtrusive as they should but the B feels like something's preventing it from going all the way flat on just the left side of it. It's very odd... but regardless, I had already set it up so much and downloaded so much that I don't even care anymore at this point. I bought the accidental in case one day the buttons decide to completely break apart or the analog sticks die from not being hall-based sensors. Besides THOSE issues, this device is honestly insane. If it's not able to handle 60 at medium or high at 1080p, it'll most definitely handle it on 720 with punchier colors that blow the steam deck's washed out colors out of the water. The speed and silence of the machine is super nice as well, I didn't think I'd care that much but they're great in comparison. Windows 11 is... windows 11, it doesn't surprise me as a long time user of the operating system but I like how it's slowly attempting to realize that it's being used on a touch screen handheld device(by making touch based gestures and such more user friendly and what have you, you'll see what I mean when you first turn it on compared to something like the OneXplayer or Ayoneo). Emudeck runs perfectly on it and it plays switch games even better than the actual switch so that's a major plus for me honestly(along with PS3 classics). Battery life is abysmal but for playing less intensive games, you could easily run it on "silent" profile and still get a solid 40-60fps on most 2d titles(bastion, disco elysium, etc) and preserve your battery life. I was already prepared to play this thing constantly connected to a power supply of some sort but yeah. All in all, it's an amazing device and I can't wait for the predecessors to blow it out of the water in the future. I could easily see this device(assuming the bottons and sticks don't start dying on me) lasting a good 2-3 years with more and more optimizations and updates to the system.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Go in open minded and you’ll understand it’s worth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has given me the chance to not be stuck at my desk. I enjoy gaming on the go as well as streaming to my PC. Battery life is meh when hardcore gaming but I’m usually next to a plug or play plugged in. Haven’t had issues with the buttons getting stuck like some other people. I travel a lot for work and this thing has saved my sanity during downtime. No sd card to comment on but I also have this hooked up to my storage server at home so I have my entire game library at the ready. Do plan to upgrade storage on it anyways. If you go into the knowing it’s a handheld gaming PC that can deliver a good time but not crazy with graphics, you’ll enjoy this as much as I have. Haven’t put it down since I got it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nifty toy from time to time

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, great device. It just came out a little too quickly. I have this, a steam deck, and a legion go. Between the three, I use the go more then the steam deck. Screen is great looking just small for me. I do dock mine a lot to the tv and it pretty much stays there. Nice little mini pc that if I wanted to I could pick up and go. Battery life on a graphically hardened game was avg maybe 2 hours. Buttons feel too mushy for my liking. In the end, its a great budget friendly mini pc/portable gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best gift to my gamer partner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend has been in need of a handheld gaming system for a while, and we almost went with a steamdeck untill this caought our eye. Its amazing! Its a pc in a handheld device! No more nights with the tv on! He plugs his headphones in and can play for hours, and i can get a great nights sleep. Even better is we went on a road trip for a week and it still worked smoothly and had no issues, its literally the best gift i think i couldve gotten for him. He rants and raves about it to everyone that will listen, and is constantly running to tell me some new thing he found out it could do. Best purchase for sure

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Endless Game/Software possibility, Great screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This IS the one to get! Got mine on December 2023 so never experienced any of the initial software glitches. It is Fantastic! 1. 3 months of GamePass. Sooo many games included, just amazing value. Plus ALL Steam games work here. Plus Epic/Fortnite, Plus, Plus 2. Screen is beautiful, on a handheld 1080P is like 4K! great contrast, nice size. 3. Everything is fast, NVME SSD is super fast 4K+ reads 2K writes. 4. Looks great and light to hold. Battery life is less than STEAM DECK OLED. But you have a lot of flexibility on how you use your battery life. Plus you can just get a $50.00 battery to carry around with you if needed (most are close to a 110 outlet most of the time)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Amazing AAA game title device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a really good device, performance is better than the steam deck a lot. The window 11 isn't that bad especially with Asus own unique way to having the device to navigate relatively easier. Only issue, I have my microsd card reading isn't detecting microsd correctly. It would want to format them but doesn't see them anymore after formatting it, but the micro sd card works fine on other devices. Other than that! I love it! They are times you will encounter issue, but if you are in IT or have a good understanding of technology. You will be able to resolve most issue, if not google is your friend.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awwwwsome!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. Plays just about anything on Steam. The battery life is horrendous but I knew that going in. If you are close to a power outlet this is great. Don't expect to go on a long road trip and play AAA games for hours. If your expectations are realistic then you will love it. As always do your homework! This is pricey , read reviews , watch video reviews , make an informed choice!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    The Little Gaming PC that could!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, but you do have to be somewhat familiar with Windows to enjoy it. As others have mentioned, budget about 1-3 hours (depending on your internet speed) for updates/setup when you first turn it on. Once that's done, it's a great little PC and the controls were awesome. I know battery life isn't great but I haven't really been using this outside my home so it's not a complaint at this time. The screen is very sharp and the speakers are surprisingly loud and clear. I am currently playing Diablo 4 and am very happy with the performance. I am going to try this in dock mode next connected to PC monitor! I highly recommend this little gaming PC, but yeah be forewarned that this is not a Nintendo Switch, you should ideally be familiar with how Windows PC works!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Moblie solution.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using it when im on a plane and traveling. Perfect for just lounging around any where at home too. I would recommend a battery pack for extended use when no power is available near by. Plays Lies of P, Sekiro, Nier Automato, but best for metroidvainas and similar arcade style games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    My go to Handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little device. I use it almost everyday with Steam games, mostly, but also have Battle.net and Epic. Even though it is not the most powerful, it plays everything I want it to, with no problems. Add in AMD Frame Gen 2, and you get a pleasant gaming experience on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Great handheld (with caveats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great handheld gaming PC! It launched rough but got better later. It's not a seamless of an experience as a Steam Deck, there is a lot of tinkering you have to do with controller settings, especially if the game isn't already controller-supported. That said, it can run more games than a Steam Deck since it uses Windows as its OS; the drawback is that it's a desktop version, and it's kind of a pain to navigate with the UI as a result-- thankfully I spend most of my time in Steam's Big Picture Mode. If you're on the fence, wait for a sale, or look for an open box/used one, but if you can deal with the caveats it's 100% worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Break from reality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the Ally or Steamdeck. I chose the Ally because it ran Windows natively and I was looking for something that could replace my now seldomly used Gaming PC. As an adult with typical “adult problems” I never had much time to sit and game, I was always needed or something needed my attention. Since owning my Ally I can now game on the fly and still be productive. The Ally wasn’t meant to be used as a workstation but it can definitely handle simple to mild demanding tasks. It has been less than a month since release and there are plenty of resources out there to fix any issues that you may be seeing reviewers talk about. I would recommend to any adult that still games but has little time to game! Life gets busy but that doesn’t mean we don’t deserve time to break away from reality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Excellent alternative to the Steam Deck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handheld Pcs have been around a long time, but a mass market option was never fully embraced until the Steam Deck. While the SD was great, the form factor and additional effort to run games outside the Steam ecosystem made me excited to see what the competition would come up with. So we have the ROG Ally. Looks like a SD and Zephyrus had a baby. More comfortable to hold, flashier build, better screen, Xbox style controller layout, Windows 11, more power - pretty much everything you could want in a portable PC handheld. It’s amazing. After a couple of hours of updates it runs everything. Diablo 4 runs great, MWII is smooth, Steam games are perfect for the most part. Overall this is a very impressive first attempt from Asus, and I can’t wait to see how Valve responds with their next iteration.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Sd card reader

    Rated 3 out of 5 stars

    Think about it before buying it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this console 2 months ago and since then I been Investing money! The console overheat so wasted your money getting an SD card it already burn mine in less than 24 hours… I had to buy an internal memory not cheap at all! Then after that the Right Joystick stopped working out of nowhere!! Now I have to spend more money! Anyways I would consider spending 700 to 1000 dollars on a console that keeps braking and don’t get me wrong I love it but It comes with TOO MANY ISSUES!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dolores B,

      Thank you for taking the time to share your experience with the ROG Ally. We’re truly sorry to hear about the issues you've encountered, particularly the overheating, SD card failure, and joystick malfunction. We understand how frustrating and disappointing that must be, especially after investing so much into your device.

      To further investigate the problems described or to obtain assistance with getting the ROG Ally repaired, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0595" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus