Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9110 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 9,110 reviews
  • Rated 3 out of 5 stars

    Powerful & impractical

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The general stuff is here, but the details are rough. The pointed corners hurt my hands and were a baffling design choice. The combination of white plastic and holographic stickers mean that it always looks dirty or is about to look dirty. Windows is always getting in the way and the official SteamOS image for this can't come fast enough. The SD card reader will fail at some point. The RGB thumbsticks are cute but the minimum brightness will blind you at night, and as far as I can tell there is no way to have a quick setting to turn them off and back on. Battery life is miserable - outside of the lightest games 90 minutes is the max. At full price, this needs to come with a case. The screen and the performance are both super well-done. The cooling system is another highlight. Even under heavy load this console is quiet enough to let the speakers sound their best and not require headphones. Compared to the Steam Deck it's very unrefined and not a great value. Had I not gotten an "open box - fair" unit I would be pretty upset with the lack of value.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Collin,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0514" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Needs a bit more battery life.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good quality, and plays an array of games with its great processing power. I do wish the battery lasted a bit longer though. I feel like I have to keep it plugged in for it to really be effective.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally is the Best Handheld Today!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t decide between the different models but after having many years of using ROG Devices, I choose to give it a chance and it’s awesome! Super fast and plays many of the favorites with ease. Additionally, it has no problem playing steam games. Only issue I’ve come acrossed is with Starfield however, it’s a Microsoft issue not a game or device is. With the recent Windows update, if you try to load Starfield, it says the graphics card drivers are out of date but they aren’t. Because of this, the game does sometimes crash. I’m hoping Microsoft fixes this issues as I do love Starfield. Side Note - This ROG Ally was able to play Starfield with no issues other than mentioned above.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally - a worthy portable PC

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I would not recommend this as an upgrade to a steam deck; however, if you're trying to get a handheld PC for the first time this one offers a lot of things that the Deck doesnt. For one, it can play any windows game natively - no need to worry about compatability. The screen is higher resolution and it looks quite a bit better than the Deck's. That said, you do have to deal with Windows and sometimes that can be a bit Janky. For what's its worth, not nearly as janky as I've found it on a full desktop - it's still the same operating system but seems to work smoother. I do recommend the machine is solid, plays anything I throw at it and I personally like it's design better than the Deck. The sticks and buttons could be a little better - but that's aobut it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this handheld system. The buttons are customizable. The battery lasts me about an hour on the go. But it runs smooth. I definitely recommend this

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Impressive and worthwhile for on the go PC play

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty awesome device. It worked perfectly for what I was looking to use it for. I tested a few games on it including Hogwarts legacy and Elden Ring and they ran surprisingly well and better than I thought they would. My main goal was to play Everquest on a handheld device and this gave me that opportunity and it worked great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for an experienced PC gamer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A absolutely LOVE this thing. The performance is pretty incredible for the price and convenience. Battery life isn’t great, but I’m rarely playing it away from an outlet. It certainly has all the various quirks of PC gaming, but if you have a gaming computer already, you will be familiar with all that entails. Its definitely not gaming console, for better or worse. Its also rather lightweight, and the controls feel great. I thought it was a little lacking in ergonomics, but an inexpensive case fixed this. I really cant recomment this more for somone who wants to bring their gaming pc with them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best mobile PC experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite device! I play this more than my ps5 lol. Just getting into modding. Battery sucks but i bought an upgraded battery and installed. Now, this is a BEAST!! Crystal clear and plenty of frames.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Windows Handheld at an Amazing Price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing device. I am shocked that since I purchased the Ally on day one, I have played it significantly more than my Steam Deck. I know there have been issues with some devices but just speaking from my experience, I have already logged several hundreds of hours across Silent, Performance, and Turbo Modes and I have no dead-zone issues and my SD Card and SD Card Reader are perfectly fine. I'm not minimizing those issues, just relaying my experience so far. Also, after the latest BIOS Update to increase fan speed I have noticed only the tiniest increase in overall fan noise. It is till far more quiet than the Steam Deck. If you are into PC Gaming and High-end Emulation this device is just about as good as you can get for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    High Capability Meets Challenging Usability

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Ally stands out as a remarkable piece of hardware, boasting impressive capabilities that are sure to catch the eye of any tech enthusiast. Its performance is top-notch, with hardware that can handle demanding applications and games with ease. The visuals are crisp and smooth, making for an immersive experience whether you’re gaming or handling intensive tasks. However, the device is not without its challenges. One significant issue is the time-consuming configuration process. Setting up the ROG Ally and getting it ready for use is not as straightforward as one might hope, requiring a considerable amount of time and effort. This can be a bit of a deterrent for those who prefer a more plug-and-play experience. Additionally, the machine’s heavy reliance on Windows presents its own set of problems. While Windows is a versatile operating system, it doesn’t always translate well to a gaming-focused device like this. Installing and running games outside of a dedicated store can be frustratingly difficult, especially with the built-in controls. This aspect certainly detracts from the user experience, as it limits the device’s potential and accessibility. In conclusion, the ASUS ROG Ally is a piece of hardware with great potential, boasting high-end capabilities. However, its user experience is hindered by a cumbersome setup process and an over-reliance on Windows, which complicates the gaming experience outside of conventional avenues. It’s a device that could reach greater heights with some tweaks to its usability and software integration.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aaron H,

      Our sincere apologies for the problems you have had with the ROG Ally and the inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0317" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Great for no service game play!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. The only thing I wish is that came with better battery life and didn’t have an SD card holder issue. It’s a known problem though and can be fixed for free. ASUS all the way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. This thing plays games well especially if your familiar with windows and dont mind the fine tuning of game settings for some of the newer more intense games to run well. The 1080p screen is just big enough to play comfortably while still keeping games looking good both at 720p and 1080p. Overall device i find very comfortable and being a windows operating system its compatible with so many other programs your not limited to what you can play or do on it by the operating system or a specific game store. Only downside is the SD card port problem so id recommend looking into doing the very easy SSD swap for more space and just forget this thing has a SD Slot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing handheld PC gaming experience!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you love gaming on a PC but have a wife and kids?? This powerful handheld gaming PC is perfect for you! The console has been a blast and have been neglecting my gaming rig in the game room and have been playing in bed next to my wife. Is it perfect? No. This system will fry almost all modern SD cards due to the poor heat dissipation around the SD card reader. Does it come with the usual Windows 11 jank? Yes. But if you are used to Windows you will know how to deal with the hang ups.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Superior to the steam deck in almost every way

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance this pushes out is insane, leagues better than the competing steam deck. The controls feel great but I have to say the analog sticks feel a little sensitive they're not as stiff as the steam deck's but still work good. The screen is miles ahead of the steam deck and the 16:9 display is more fit for games as some have trouble with the taller aspect ratio. And coming with windows instead of linux means compatibility with every game you own not just a few.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing handheld, but has issues!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a handheld pc and setting up this device took me a good amount of time. There were many bugs and issues for the first week, but has slowly gotten better after updates. To be honest there are still quite a few bugs that have made it annoying to deal with, but with all that I enjoy what this device has to offer and would buy again. There are big pros and big cons, but it is starting to be more pleasant and time passes. The battery life is terrible, so be ready to have the charger on hand. If you’re on the fence, maybe wait for updates to refine the experience and get one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of gaming equipment

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment that straight out of the box can do what the steam deck does a bit easier. You’re able to play Xbox/ epic games/ ea/ Ubisoft games without having to do shortcuts like on the steam deck. The screen is noticeably brighter and colors come out better. The battery life is pretty bad if you play without it being plugged in and the SD card still has some issues. I replaced the SSD card for one that cost $70 and it works much better. The amount of triple A games that you can play is amazing and the current ASUS support system is wonderful. Overall yes it does have some faults, but what system doesn’t? Overall I would highly recommended this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    More flexible than Steam Deck

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld gaming PC - be aware that it is running Windows 11, and compared to the slightly less powerful Steam Deck sometimes things require some tinkering to get working properly. The big upside to me is that I can play games that are not from Steam (like XBOX Game Pass or GOG Galaxy) without having to mod or side load extra software. I am able to play Baldur’s Gate 3 at medium settings and it runs very very well. You can increase the amount of RAM the GPU gets access to, and it might even be able to run at high settings with some tweaking. To me, medium settings on the smaller screen look great and it doesn’t require much adjusting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld PC of 2023

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld PC I've owned so far, better than the Steam Deck. Great connection to peripherals, Windows based operating system allows me to download more than just Steam. Can run Ubisoft and Blizzard clients as well as Epic Games store with no issue. Graphics are one of the bright spots on this device, you're not looking at setting all the settings to HIGH or ULTRA, however for the size and screen they'll deliver a punch. The screen is one of the best things about this device. High refresh rate, increased brightness and easy of use allow it to make gaming very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost Perfect Handheld

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale open box over the Steam Deck because it is significantly more powerful, and the size is still compact unlike the Legion Go. The 120Hz VRR display is great and the storage can easily be upgraded with a large 2280NVMe SSD (I put a 2TB in mine). I tested the SD card reader and mine is already fried so be mindful of that, but it's not a feature I cared about. It runs games like Cyberpunk 2077, Forza, and Starfield with ease. Windows takes some getting used too on a device like this, but Asus's software makes it a much better experience. Very happy with my purchase as I've finally found the handheld that meets my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing portable gaming pc

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ally is a beast. Easily keeps up with mid range gaming laptops when used in turbo mode. Yes, the battery drains quickly, but what gaming laptop last longer than a couple of hours at best? No issues with the joy sticks as some reviews have stated, and after a few BIOS updates, most of the bigger bugs have disappeared. As far as windows 11 is concerned, once you have the device setup, you almost never have to use it again, except for updates and such. Everything gaming related is launched through Armoury crate. Storage could’ve been bumped to at least a terabyte, but it can be very easily upgraded. Paired with a usb hub with hdmi output, keyboard and mouse, the ROG Ally is the ultimate portable gaming rig for travel.

    I would recommend this to a friend