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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9111 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 9,111 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld PC!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an excellent console. I have been using it for a month and It just makes my day, battery wise it's kind of bad, but the performance is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Awsome potential with Sligh problems.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my 2nd one. Gonna start with the bad. I'm the first 1. Everything was working fine. Only problem i had is one time it completely crashed and deleted everything. Had to go into bios and re download the asus software. After that it was great, just the analog stick messed up. On my 2nd one which i will return shortly for a replacement, but do keep in mind i booby this one open box in "excellent condition" it wouldbof been great saving $100 except for the fact on this model as soon as you enterva sd card, no matter if a high speed, new or one with games ore installed, the device will just literally freeze. Once you remove the sd card everything works fine again. If it wasnt for this one deal breaker for me, I'd of kept this one but sadly it looks like I'm going to just have to give up and extra $100 for a new unit and hope their are no problems with this one. Luckily i have a total tech membership. Still in my opinion better than a steam deck and thats the reason i sold mine for this. For the fact i can play what i want when i want with slightly better performance. To give the steam deck credit, it never once crashed on me amd everything worked as simple as plug and play so i give it props. To bad its on Linux and not all launchers, games, anti cheat or apps such as game pass work on it with out having to do some YouTube research.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gotjesus,

      We appreciate you sharing your feedback on the ROG Ally. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you have experienced for continuous improvement to the product line. Please note that there will also be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number " N2306018106-0193" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfectly compact

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super loghtweight amd easy to use for hours. Powerful enough to run all my games with great framerate and the screen its very good as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost perfect handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this handheld for the 120hz to the beautiful LCD and the fact that it’s a PC in your hands is crazy. To take full advantage of this handheld you’d need a hotspot or mifi with you so you can use it as a PC. You can buy the dock and hook it up to a monitor and controller and get decent FPS. There is plenty of room for improvements like ram, storage and especially battery at during preformance mode. Better then a steam deck but if you own steam games then stick with what you got. Cons Battery life is short Need WiFi

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Power full handheld computer ( Little Beast)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this since 3 months. This is my compact powerful computer. This has powerful processor, good RAM and graphics card. I use it for games, video editing, movie making, presentations etc. This little computer renders high graphic games withoutany issues, most of the laptops struggle to render such games. This is travel friendly. I carry it wherever i go. I connect to monitor or TV for video editing and movie making. For the price this is simply superb. I like ASUS products. This is my second ASUS product. Kudos to ASUS

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So out of the box I was extremely impressed, the ROG Ally feels great in the hand. I booted it up and everything felt familiar. I've owned it for five months now and I have to say I love this thing. It plays AAA games just fine and with the upcoming addition of AFMF 2 from AMD it'll get even better. I absolutely recommend the ROG Ally if you're looking for a great all around handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 4 out of 5 stars

    Great device for portable PC gaming

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great picture quality and refresh rate, pretty much every game and emulator I have thrown at it has worked with little to no issues. Sure, the battery life is on the shorter side, but being able to get two to three hours of gaming out of it, depending on the game of course, is more than enough for someone who can only get an hour or two of gaming in before going about their day. For a newcomer to the PC handheld scene, it does the job pretty well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally is a Best Buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally rocks! Insane performance, vivid 120Hz screen. Best Buy’s fast shipping and top service made it a perfect buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beast of a gaming device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wish I could give half stars, cause it is really a 4.5, but oh well. Thing is a beast, screen is great, speakers are awesome. On top of that software support has been frequent and given huge quality of life upgrades as it has gotten more mature. Only knock is the battery life tbh, but that is only worth half a star to be honest as it is a nice to have, not a need for me personally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun Handheld, Great support from ASUS

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall - very happy with the Asus ROG Ally. Asus tech support has been probably the best customer service and support I've dealt with in a long time. I'll go into detail on that. Initially, my unit was having many problems which I started to realize probably wasn't software. Asus quickly repaired my unit and it was working great. I then had a game compatibility issue, which Bethesda told me they do not support handhelds, so I turned to Asus for help. It took some time, but Asus came through and helped me fix the issue. Asus is very thorough, responsive, and quick with their support. Pros: - Screen Resolution and refresh. At 1080 for games that aren't too demanding, they look great - The controls are very comfortable for me and I actually play FPS games very well with them, probably better than with a standard console controller - Sound is decent for a handheld - Seems like Asus is pumping out firmware updates very regularly to fix issues - ASUS support gets a 10/10 from me Cons: - In my opinion if the screen was just slightly bigger I would prefer that much more - I'm worried about rumors of overheating microSD cards so I don't use one anymore in the unit - Windows (handheld mode) needs work - 16gb of RAM is bare minimum these days - 512G SSD is a little small - Very demanding games need to have settings lowered

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Overall Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who owns and used a Steam Deck i can make a direct comparison with this device. The ROG Ally is a new but strong device that rivals all hand held gaming systems. Performance, audio and video are great. The only thing it lacks is in battery life and UI. But the lack in battery life is the sacrifice we have to make for peak performance, and the UI will get better as time goes on. It takes some getting used to but overall i am pleased with my purchace.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just what I was looking for!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been eyeing the steam deck for months but I felt I would want something more powerful. And then this thing was announced! Didn't hesitate to put down my pre-order and I haven't regretted my decision at all. The performance is top notch giving what's available in today's technology for a portable device at this price. Battery life could be better, but understandably I already knew that going into it. Be sure to grab a 65 watt portable charger and you'll be fine. Understaing that this is a full mobile pc running win 11, I'll give it some slack. All that said, try it for yourself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I take this thing everywhere

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im honeslty inpressed by the performance. The 120hz screen is beautiful. I run fortnite on medium to low settings and max out at 120FPS. Diablo stays around 45-65 fps. Bladurs gate 3 around 60-80fps. They’ve done updates for the battery but its still not the best. I am one to always have it plugged in thoughso that doesnt really matter to me. Get this over a steam deck please.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Ally but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im an avid console gamer but wanted something a bit more substantial than a Nintendo Switch to game in bed or while the wife is using the main tv. This machine is more than capable and can run most modern titles flawlessly. My only complaint is the battery life which leaves much to be desired and i wish they offered more colors. I highly recommend for those looking gor a portable gaming pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome little handheld...A+++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an early adopter of the steam deck. That device was pretty cool but the screen was really bad and 60 Hz no matter how you look at it; just is not a good experience. So I sold it on eBay and bought the Ally and it is literally better in every way than the steam deck. I love portable gaming on older AAA games at 120 frames with a great screen. It is powerful so of course battery is not gonna be great, but that's to be expected until a new battery technology or CPU processor comes out that can handle 120 frames for hours at a time. Absolutely no regrets, this thing is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device with a few flaws.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: I am receiving a warranty extension from ASUS for my feedback, however this has not affected my review. This device is just awesome. The screen is beautiful. VRR on a handheld is an absolute game changer. I personally love having Windows 11 on a handheld and the flexibility that it allows is unparalleled. Games run smooth and I can install them from Xbox, Steam, Epic, etc. Anywhere you’d install from on a desktop PC. And honestly, it runs games really well, too! There are some sites that give the best settings for games and I highly recommend checking them out. They help a lot. The major flaws that I’ve encountered are one that’s very commonplace and one that seems to have just happened to me. There’s a very high chance that your SD card reader will get fried and stop functioning—along with any SD card that’s in it. This may or may not have been fixed, though it’s unlikely. It’s just very unfortunately located in an area of the device that gets way too hot. The other issue for me was that my first unit had a cracked open shell brand new out of the box. I guess the backplate was warped and quality control isn’t great so they shipped it out anyway. After exchanging it, I got a unit without the issue. All in all, I’d say that this is the best gaming handheld. Stick with the Z1 Extreme and enjoy the power in your hands!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Rog All great machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice hand held better than a certain other hand held and uses windows so its not just a game machine. Fast beautiful display . great control comfortable to us. I put in a 1TB sd card for addition storage. only one thing could be improved BATTERY LIFE is not greay 2-5 hours the charger however can recharge in 1.5 hours. I reccomend you get an 8000 mah one and when you use you have to use the C port output or the Ally will not charge..barely maitain....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simply awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely blown away by how amazing the Ally is. I expected it to be great for light titles but Cyberpunk, Witcher 3, FF14, Diablo 4 and Elden Ring are by no means light games to run. 1080p with medium-high settings at 60-100 fps is crazy on a handheld and what I would expect from a full laptop with a discrete GPU. I wish the battery was bigger but honestly can’t say I’ve felt limited by it. Also be sure to grab a larger NVME, 512GB is enough to realize you want more space for your game library.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery life

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device itself is great but if you plan on playing on the go or using it for long periods bring a exterbal battery. It lasts about an hour before needing a charge. Also, i reccomend upgrading the storage

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Strawhat4lif3,

      Thank you for your feedback regarding the ROG Ally. We’re glad to hear you find the device great overall, and we apologize for the inconvenience caused by the battery life and storage limitations you’ve experienced.

      To help improve battery performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0624" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 3 out of 5 stars

    Its fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this oroduct for about a month before returning. I wanted it for emulation and had seen videos of emulation being super easy, only for them to vague when it came to actual setup. Thats not the fault of the handheld however. My gripe is battery life. I ran a couple games via steam, those being Resident Evil 4 and GTA 5. While those are graphics instense games, the point of being able to game on the go is lost on this device as the battery was cooked in just over an hour. Its fine for at home where you can stay near an outlet, but that again defeats the purpose since I can play on my desktop or a console. Owning it just became redundant and the price tag cant really be justified. Along with the poor battery life, it also apparently has a heat issue that causes the SD card slot to become inoperable. In addition, the heat can get pretty intense if you’re not expecting heat in an area. No doubt it would heat up, but I underestimated the degree it would. Hopefully down the line there is an update or a new model, because this thing could be pretty cool with the trial and error.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0351" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus